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Added 24 mins ago
SC
Senior Engineer, Cloud Operations
Sleep Country
Brampton, ON
- Full-time
Design, build, and maintain cloud infrastructure across multiple platforms (e.g., AWS, Azure, GCP) to support business applications and services.
Added 54 mins ago
Director of Health, Safety & Environment
Clutch Technologies Inc.
Mississauga, ON
Partner with People Operations and Logistics on driver and fleet safety.
Added 1 hour ago
O
Orchard - VP, Client Services & Digital Transformation (Toronto)
Orchard
Toronto, ON
- $15,000 to $170,000 CAD / year
- Full-time
At Orchard, we believe technology can make lives better for businesses, brands, and the people behind them. We exist to invent better outcomes through creativity and technology, and our…
Added 1 hour ago
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Ingénieur Manufacturier Senior - Réparation de composants / Senior Manufacturing Engineer - Componen
Rolls-Royce
Montreal, QC
- Full-time
Added 1 hour ago
RH
Director of Operations
RNS Health Care Services
ON · Aurora, Ontario
- Full-time
Partner with the President/CEO to develop, implement, and monitor organizational strategy, priorities, and objectives, supporting enterprise-wide planning, operations, people, performance,…
Added 1 hour ago
NW
Customer Service Lead
NOBL Wheels
Cumberland, BC
- Full-time
We are seeking a Customer Service Lead with strong operational execution, people-first leadership, and a modern systems mindset. You will guide our customer service function by supervising…
Added 1 hour ago
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Pricing & Performance Analyst
Redion
Toronto, ON
- Full-time
…role builds the Excel models and proposal presentations behind partner tenders, renewals, and new business opportunities, and uses SQL and Python to monitor experience, perform ad-hoc…
Added 1 hour ago
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Bilingual Customer Service Representative
Redion
Toronto, ON
- $60,000 to $63,000 CAD / month
- Full-time
If you are the kind of person people turn to in times of need, we want to meet you. We are looking for people who truly care: who are willing to roll up their sleeves to help others and are…
Added 1 hour ago
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Workforce Management and Quality Assurance Specialist
Redion
Toronto, ON
- $75,000 to $80,000 CAD / month
- Full-time
If you are the kind of person people turn to in times of need, we want to meet you. We are looking for people who truly care: who are willing to roll up their sleeves to help others and are…
Added 2 hours ago
TW
Director, Dealer Finance Operations
Thrive Wealth Management
Regina, SK
- Full-time
Coaching and supporting leaders across operations and business development to drive performance, accountability, and results.
Added 2 hours ago
TW
Wealth Associate or Senior Wealth Associate
Thrive Wealth Management
Regina, SK
- Full-time
…reality. Our vision is to be the premier wealth management partner in every market we serve, providing personalized solutions for every stage of life – delivered by passionate professionals…
Added 2 hours ago
TW
Manager, Wealth Advice and Planning
Thrive Wealth Management
Regina, SK
- Full-time
…reality. Our vision is to be the premier wealth management partner in every market we serve, providing personalized solutions for every stage of life – delivered by passionate professionals…
Added 2 hours ago
TW
Deposit Support Representative
Thrive Wealth Management
Regina, SK
- Part-time
Supporting business banking, retail operations, internal departments, and 3rd party vendors
Added 2 hours ago
TW
Financing Specialist
Thrive Wealth Management
Regina, SK
- Full-time
…into clear, well-supported recommendations. You balance strong business acumen with a thoughtful approach to risk, using sound judgment to assess opportunities and identify practical…
Added 2 hours ago
TW
Business Learning Specialist
Thrive Wealth Management
Regina, SK
- Full-time
We’re looking for a motivated individual who is committed to fostering growth and expertise to come on board as our Business Learning Specialist. In this role, you will ensure that the…
Added 2 hours ago
TW
Business Credit Adjudication Specialist
Thrive Wealth Management
Regina, SK
- Full-time
We’re looking for an experienced credit professional to join our team as a Business Credit Adjudication Specialist. In this role, you’ll provide independent credit adjudication, risk…
Added 2 hours ago
TW
Wealth Specialist
Thrive Wealth Management
Regina, SK
- Full-time
…reality. Our vision is to be the premier wealth management partner in every market we serve, providing personalized solutions for every stage of life – delivered by passionate professionals…
Added 2 hours ago
TW
Manager, Wealth Advice and Planning
Thrive Wealth Management
Regina, SK
- Full-time
…reality. Our vision is to be the premier wealth management partner in every market we serve, providing personalized solutions for every stage of life – delivered by passionate professionals…
Added 2 hours ago
CC
Executive Chef, Culinary Strategy & Member Solutions
Compass Canada
ON · Mississauga, ON
- Full-time
…matching, and client-ready analytics are delivered with quality and business…
Added 2 hours ago
TW
Member Service Specialist - Expression of Interest
Thrive Wealth Management
Regina, SK
- Full-time
Engaging in needs based selling conversations with members and referring to the appropriate internal partner
Added 2 hours ago
TW
Wealth Planner
Thrive Wealth Management
Regina, SK
- Full-time
…reality. Our vision is to be the premier wealth management partner in every market we serve, providing personalized solutions for every stage of life – delivered by passionate professionals…
Added 2 hours ago
CC
Director, Business Development - Corporate Business & Industry Hospitality
Compass Canada
Calgary, AB · Vancouver, BC
- Full-time
…engagement solutions, we help organizations create workplaces where people want to be. As Director, Business Development, you'll be at the forefront of that transformation, partnering with…
Added 2 hours ago
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Manager, Treasury Risk
Thrive Wealth Management
Regina, SK
- Full-time
Providing business ownership and oversight of the loan pricing tool, including pricing logic, assumptions, outputs, exception frameworks, and related governance.
Added 2 hours ago
CC
People & Culture Business Partner |partenaire d’affaires bilingue, Capital humain et culture d’entreprise
Compass Canada
Calgary, AB · Fredericton, NB · Mississauga, ON · Montreal, QC · Quebec, QC
- Full-time
The People & Culture Business Partner is responsible for providing HR business support to a specific sector group including senior leaders by partnering with business leaders and consulting…
Added 2 hours ago
CC
Director, Operational Excellence & Process Engineering
Compass Canada
ON · Mississauga, ON
- Full-time
The successful candidate will partner closely with operational leaders to optimize workflows, improve service reliability, enhance labor productivity, and develop scalable systems that…

Assent

Sr. Customer Success Manager

Toronto, ON, Canada
Ottawa, ON, Canada

$100,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Experience: 6+ years of experience in customer success, project management, and/or consulting roles;
Posting language: English
Posted: Sep 2, 2026

Original job description

Company Description

Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.

At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and deep regulatory expertise to help organizations identify risk, make informed decisions and stay ahead of evolving requirements.

Trusted by more than 1,000 customers worldwide, Assent helps organizations stay ahead of evolving regulations across areas including responsible sourcing, human rights due diligence, PFAS reporting, Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate change with confidence while building stronger supplier relationships and driving measurable business value.

With more than 1000 team members across India, North America, Malaysia, the European Union, and Kenya, Assent brings together global expertise, diverse perspectives, and a shared commitment to innovation. Our hybrid work model enables teams to collaborate across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability, reflecting our commitment to creating lasting value for our customers, our people, and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal candidate is highly motivated, experienced working with senior level stakeholders (internally & externally) and managing complex/non-standard projects, with impeccable attention to detail and excellent interpersonal skills. Compensation for this role includes a competitive base salary plus eligibility to participate in our annual incentive plan.

Key Requirements & Responsibilities

Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;
Provides senior level support while managing the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
- Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
- Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;
- Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams.
Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins, in collaboration with Assent's Professional Services team.
Available to provide best practice and guidance where needed for Associate CSMs and CSMs for client escalations;
Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
Serve as a peer partner to new team members as required.
Coordinate user permissions in the Assent platform with Platform Operations.
Provides consultation, advocates and collaborates with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Provides recommendations while working with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.
Possess intermediate regulatory knowledge in order to consult with clients in program direction;
Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
Take on special projects to enhance customer success management processes. This can include leading groups of individual contributors through projects and process development.

Qualifications

Excellent oral and written communication skills in English (additional languages are an asset) - you communicate clearly, concisely and with tact;
A University, College and/or Post Graduate Certificate in Environmental Studies, International Business, Supply Chain Management, Product/Materials Compliance, a related area of study or equal working experience;
6+ years of experience in customer success, project management, and/or consulting roles;
Proven experience in consultative customer management and/or project management roles, leading initiatives with external stakeholders;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Advanced Microsoft Excel and data management and analysis skills - able to leverage all Excel functions to analyze and report on complex datasets;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.

Region: North America

Compensation: CAD 100000 - CAD 130000 - yearly

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More about this job

Responsibilities

The Senior Customer Success Manager will manage client relationships and define compliance programs to ensure project success and customer retention. They will lead strategic planning sessions, analyze program results, and collaborate with internal teams to drive product adoption and business value.

Requirements

Candidates must have 6+ years of experience in customer success, project management, or consulting, along with a relevant university degree or equivalent experience. Strong communication skills, advanced data management capabilities, and intermediate regulatory knowledge are required for this role.

Skills

Customer success management
Project management
Consulting
Strategic planning
Relationship management
Data analysis
Regulatory knowledge
Microsoft Excel
SaaS
Communication
Executive business reviews
Supply chain management
Compliance programs
Account management
Problem solving
Leadership

Benefits

Vacation time
Life leave days
Corporate bonus program
Retirement savings options
Flexible work options
Volunteer days
Professional development days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Project Management
SaaS
Compliance
Supply Chain
Regulatory
Data Analysis
Microsoft Excel
Strategic Planning
Executive Business Reviews
Account Management
Professional Services
Sustainability
Human Rights Due Diligence
PFAS Reporting
Digital Product Passports
CRM
Consulting
Product Intelligence
B Corporation

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