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Added 23 mins ago
SALES ASSOCIATE
Bikini Village
Dieppe, NB
Full-time
Performance bonuses (in-store sales or management position);
Added 23 mins ago
Beauty Specialist, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
West Kelowna, BC
Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 23 mins ago
Merchandiser, Hourly Full Time Day
Loblaw Companies Limited
Ottawa, ON · Nepean, ON
Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 23 mins ago
SALES ASSOCIATE
Bikini Village
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
Performance bonuses (in-store sales or management position);
Added 23 mins ago
SALES ASSOCIATE
Bikini Village
Brossard, QC
Full-time
Performance bonuses (in-store sales or management position);
Added 23 mins ago
SALES ASSOCIATE
Bikini Village
Bromont, QC
Full-time
Performance bonuses (in-store sales or management position);
Added 23 mins ago
Assistant Store Manager - Sales & Service, Full Time, Toronto - Pottery Barn Kids and Teen
Pottery Barn Kids
Toronto, ON
Full-time
Overview of the Assistant Manager of Sales and Service role
Added 23 mins ago
Seasonal Retail Sales Associate-COQUITLAM CENTRE
Bath & Body Works
Coquitlam, BC
$19.25 USD / hour
Part-time
Join the team as a Seasonal Sales Associate this holiday and help spread the cheer! As a Seasonal Sales Associate, you will be the face of Bath & Body Works - understanding our customers’…
Added 23 mins ago
Retail Sales Associate - Marshalls London South
TJX Canada – Winners, Marshalls, HomeSense
London, ON
Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 1 hour ago
Outside Sales Representative
CertaPro Painters of S. Arlington/Mansfield/Ellis County
Hamilton, ON
Full-time
CertaPro Painters of Hamilton have been consistently growing and as a result, we are looking for a Sales Associate to lead the Residential business in the Hamilton region (Ancaster, Dundas,…
Added 2 hours ago
Seasonal Retail Sales Associate - Robson Street
Athleta
Vancouver, BC
Part-time
Support sales floor, fitting room, cash wrap, back of house, as required.
Added 2 hours ago
Assistant Manager - Mayflower Mall
Old Navy
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Full-time
Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
Added 2 hours ago
Seasonal Retail Sales Associate - East Point Centre
Gap
Saint John, NB
Part-time
Support sales floor, fitting room, cash wrap, back of house, as required.
Added 2 hours ago
Assistant Manager - Taunton Gardens
Old Navy
Whitby, ON
Full-time
Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
Added 2 hours ago
Associate Director, Investments
Marcus & Millichap
AB · Edmonton, AB
Other
…holding you back? Marcus & Millichap is the number one investment sales brokerage in North America, closing four transactions every business hour. We give established producers the deal…
Added 2 hours ago
Associate Director, Investments
Marcus & Millichap
Vancouver, BC
Other
…holding you back? Marcus & Millichap is the number one investment sales brokerage in North America, closing four transactions every business hour. We give established producers the deal…
Added 2 hours ago
Associate Director, Investments
Marcus & Millichap
Toronto, ON
Other
…holding you back? Marcus & Millichap is the number one investment sales brokerage in North America, closing four transactions every business hour. We give established producers the deal…
Added 3 hours ago
Merchandise Team Leader
American Eagle Outfitters Inc.
AB · Alberta, Canada
Full-time
You have a passion for driving sales: As a key LOD (Leader on Duty), you're an expert at driving sales by maximizing Fitting Room and Salesfloor productivity and building guest loyalty…
Added 3 hours ago
(CAN) Stock Unloader Associate OVERNIGHTS
Walmart Canada
Cold Lake, AB
Full-time
Position Summary...Working as a Stock Unloader Associate at Walmart Canada is an excellent opportunity to build hands‑on experience in a fast‑paced retail environment. In this role, you…
Added 3 hours ago
(CAN) Associé de nuit
Walmart Canada
Rouyn-Noranda, QC
Full-time
…relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by unloading trailers, pulling pallets to the floor and assisting in the processing…
Added 3 hours ago
(CAN) Associé de nuit
Walmart Canada
Rouyn-Noranda, QC
Full-time
…relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by unloading trailers, pulling pallets to the floor and assisting in the processing…
Added 3 hours ago
Inside Sales Representative-Small Business Solutions (Hybrid)
ADP
Mississauga, ON
$63,500 to $113,500 CAD / year
Full-time
At ADP, we believe great sales professionals deserve the tools, training, and support to build something meaningful. In this role, you’ll grow your own book of business while being backed…
Added 3 hours ago
(CAN) Dairy Frozen Associate
Walmart Canada
Lloydminster, AB
Full-time
Position Summary...Working as a Dairy/Frozen Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver…
Added 3 hours ago
(CAN) Fashion Associate
Walmart Canada
Brockville, ON
Full-time
Position Summary...Working as a Fashion Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Fashion Associate is a customer service champion that…
Added 3 hours ago
(CAN) Meat Associate
Walmart Canada
Lloydminster, AB
Full-time
Position Summary...Working as a Meat Associate at Walmart Canada is a great opportunity to grow your skills in a fast‑paced retail environment. In this role, you deliver outstanding…

Assent

Sr. Customer Success Manager

Toronto, ON, Canada
Ottawa, ON, Canada

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Experience: 6+ years of experience in customer success, project management, and/or consulting roles;
Posting language: English
Posted: Sep 2, 2026

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Applications open in a new tab.

Original job description

Company Description

Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.

At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and deep regulatory expertise to help organizations identify risk, make informed decisions and stay ahead of evolving requirements.

Trusted by more than 1,000 customers worldwide, Assent helps organizations stay ahead of evolving regulations across areas including responsible sourcing, human rights due diligence, PFAS reporting, Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate change with confidence while building stronger supplier relationships and driving measurable business value.

With more than 1000 team members across India, North America, Malaysia, the European Union, and Kenya, Assent brings together global expertise, diverse perspectives, and a shared commitment to innovation. Our hybrid work model enables teams to collaborate across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability, reflecting our commitment to creating lasting value for our customers, our people, and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal candidate is highly motivated, experienced working with senior level stakeholders (internally & externally) and managing complex/non-standard projects, with impeccable attention to detail and excellent interpersonal skills. Compensation for this role includes a competitive base salary plus eligibility to participate in our annual incentive plan.

Key Requirements & Responsibilities

Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;
Provides senior level support while managing the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
- Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
- Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;
- Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams.
Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins, in collaboration with Assent's Professional Services team.
Available to provide best practice and guidance where needed for Associate CSMs and CSMs for client escalations;
Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
Serve as a peer partner to new team members as required.
Coordinate user permissions in the Assent platform with Platform Operations.
Provides consultation, advocates and collaborates with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Provides recommendations while working with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.
Possess intermediate regulatory knowledge in order to consult with clients in program direction;
Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
Take on special projects to enhance customer success management processes. This can include leading groups of individual contributors through projects and process development.

Qualifications

Excellent oral and written communication skills in English (additional languages are an asset) - you communicate clearly, concisely and with tact;
A University, College and/or Post Graduate Certificate in Environmental Studies, International Business, Supply Chain Management, Product/Materials Compliance, a related area of study or equal working experience;
6+ years of experience in customer success, project management, and/or consulting roles;
Proven experience in consultative customer management and/or project management roles, leading initiatives with external stakeholders;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Advanced Microsoft Excel and data management and analysis skills - able to leverage all Excel functions to analyze and report on complex datasets;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.

Region: North America

Compensation: CAD 100000 - CAD 130000 - yearly

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More about this job

Responsibilities

The Senior Customer Success Manager will manage client relationships, define compliance programs, and ensure the realization of economic value for assigned accounts. They will lead strategic planning sessions, analyze program performance, and collaborate with internal teams to drive product adoption and growth.

Requirements

Candidates must have 6+ years of experience in customer success, project management, or consulting roles. A university or college degree in a relevant field such as Environmental Studies, International Business, or Supply Chain Management is required.

Skills

Customer success
Project management
Consulting
Strategic planning
Relationship management
Data analysis
Microsoft Excel
Regulatory knowledge
Communication
Supply chain management
SaaS
Account management
Executive business reviews
Problem solving
Leadership

Benefits

Vacation time
Life leave days
Corporate bonus program
Retirement savings options
Professional development days
Flexible work options
Volunteer days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Project Management
SaaS
Supply Chain Management
Regulatory Compliance
PFAS Reporting
Digital Product Passports
Human Rights Due Diligence
Responsible Sourcing
Executive Business Reviews
CRM
Data Analysis
Microsoft Excel
MS Office Suite
Google Applications
B Corporation
Strategic Planning
Account Management
Product Intelligence
Consulting

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