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Added 3 mins ago
Senior Graphic Designer
Three Ships Beauty
Remote, Canada
Full-time · Remote
Three Ships Beauty is hiring! We're looking for a full-time Senior Graphic Designer to lead visual design and support art direction for Three Ships. You'll turn brand strategy, campaign…
Added 3 mins ago
Associate Director, Asset Services
Cushman & Wakefield
Toronto, ON
Full-time
The Associate Director role is responsible for the regional oversight of a regional or national portfolio comprised of retail, office and industrial assets. This position will have a number…
Added 3 mins ago
Associate Director, Automation & Innovation
AstraZeneca
Mississauga, ON · Canada - Mississauga
Full-time
Strong analytical and problem-solving capability, able to synthesize complex data and present clear insights to senior leadership
Added 17 mins ago
Administrative Coordinator/Audit Assistant
Unified Procurement Services Team (UPST)
NB · Chiasson Office, NB
Full-time
Under the guidance of Internal Audit Management and senior auditors, the AC/AA is a hybrid position that supports Internal Audit’s goals by taking part in audits to determine the adequacy…
Added 17 mins ago
Institutional Sales Associate Intern
Enable Inclusion
North Bay, ON
Full-time
The Institutional Sales Associate Intern will support Enabled Talent’s business development and sales efforts with universities, colleges, employers, government organizations, and community…
Added 18 mins ago
Commercial Lines Account Associate, Professional Liability
HUB International
Markham, ON
Full-time
We’re looking for a strong Commercial Account Associate to support our professional liabilities accounts in Toronto. This role involves working closely with the Senior Vice President of the…
Added 18 mins ago
Associate, Investment Banking - Diversified Industries
Stifel
Toronto, ON
$135,000 CAD / year
Full-time
The Investment Banking Associate role at Stifel Canada is both challenging and stimulating. Associates will support a team of senior investment banking professionals and focus on client…
Added 18 mins ago
Culinary Advisor (City of Toronto)
Sysco
Toronto, ON · Sysco Toronto
Full-time
Knowledge of the Canadian Healthcare & Senior Living Marketplace and familiarity with Sysco’s key healthcare suppliers and products.
Added 33 mins ago
Administrative Associate
Quantum Management Services Ltd.
Toronto, ON
$27 to $29 CAD / hour
Temporary
Our client, a well-established organization in Downtown Toronto, is seeking an organized and detail-oriented Administrative Associate.
Added 33 mins ago
Senior Graphic Designer
Three Ships
Toronto, ON
$75,000 to $90,000 CAD / year
Full-time
Three Ships Beauty is hiring! We're looking for a full-time Senior Graphic Designer to lead visual design and support art direction for Three Ships. You'll turn brand strategy, campaign…
Added 33 mins ago
Warehouse Team Lead
MacDonald Search Group
Markham, ON
$70,000 to $75,000 CAD / year
Full-time
Previous Team Lead, Lead Hand, Senior Warehouse Associate or comparable leadership experience.
Added 33 mins ago
Executive Coordinator
University of Alberta
Edmonton, AB
Full-time
The Executive Coordinator (EC) to the Associate Vice President (AVP) of Shared Services (ShS) plays a pivotal role in providing high-level administrative and operational support to the…
Added 33 mins ago
Senior Project Manager
University of Alberta
Edmonton, AB
Full-time
The Senior Project Manager partners with executive sponsors, deans, associate vice-presidents, vice-provosts and other senior stakeholders to translate strategic objectives into actionable…
Added 1 hour ago
Senior Business Solutions Team Lead (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
We’re looking for an Associate Director, Revenue Operations to help lead and scale Directive’s Revenue Operations practice. This is a senior, client-facing player-coach role for someone who…
Added 1 hour ago
Senior Salesforce Consultant (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
We’re looking for an Associate Director, Revenue Operations to help lead and scale Directive’s Revenue Operations practice. This is a senior, client-facing player-coach role for someone who…
Added 1 hour ago
Senior Revenue Operations Manager (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
We’re looking for an Associate Director, Revenue Operations to help lead and scale Directive’s Revenue Operations practice. This is a senior, client-facing player-coach role for someone who…
Added 1 hour ago
Salesforce Senior Consultant Manager (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
We’re looking for an Associate Director, Revenue Operations to help lead and scale Directive’s Revenue Operations practice. This is a senior, client-facing player-coach role for someone who…
Added 1 hour ago
Associate Director, Revenue Operations (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
We’re looking for an Associate Director, Revenue Operations to help lead and scale Directive’s Revenue Operations practice. This is a senior, client-facing player-coach role for someone who…
Added 1 hour ago
Senior Operations Associate
Keurig Dr Pepper Canada
Waterloo, ON
$49,900 to $68,640 CAD / year
Full-time
We’re looking for a roll-up-your-sleeves person to join our team and build a career as a Senior Operations Associate in Waterloo, Ontario.
Added 1 hour ago
Associate Health and Wellness Manager
Cogir Senior Living
Mississauga, ON · The Beechwood
Full-time
Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.
Added 2 hours ago
Senior .NET Developer - ITS5
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
This position is specifically a Senior Developer & Team lead role focused to provide mentoring and lead technical worker direction to less experienced staff and to assist in development and…
Added 2 hours ago
Investment Operations Associate
Vaco by Highspring
Toronto, ON
$40 to $45 CAD / hour
Contract
Senior Analyst Investment Operations – 6 Month Contract
Added 2 hours ago
Consultant, Accès au marché, économie de la santé et services de conseil/ Consultant, Market Access, Health Economics & Advisory Services
IQVIA
Mississauga, ON · Ottawa, ON · Quebec, QC
Full-time
Added 2 hours ago
Associate Director
Camp Northland B'nai Brith
Vaughan, ON
Full-time
The Associate Director is a senior leader at Camp Northland and a key partner to the Camp Director in leading the people, culture and camper experience that define our community. With…
Added 2 hours ago
Legal Administrative Assistant
REV Capital
Vaughan, ON
Full-time
An associate degree or a certificate in paralegal studies

Assent

Sr. Customer Success Manager

Toronto, ON, Canada
Ottawa, ON, Canada

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Experience: 6+ years of experience in customer success, project management, and/or consulting roles;
Posting language: English
Posted: Sep 2, 2026

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Original job description

Company Description

Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.

At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and deep regulatory expertise to help organizations identify risk, make informed decisions and stay ahead of evolving requirements.

Trusted by more than 1,000 customers worldwide, Assent helps organizations stay ahead of evolving regulations across areas including responsible sourcing, human rights due diligence, PFAS reporting, Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate change with confidence while building stronger supplier relationships and driving measurable business value.

With more than 1000 team members across India, North America, Malaysia, the European Union, and Kenya, Assent brings together global expertise, diverse perspectives, and a shared commitment to innovation. Our hybrid work model enables teams to collaborate across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability, reflecting our commitment to creating lasting value for our customers, our people, and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal candidate is highly motivated, experienced working with senior level stakeholders (internally & externally) and managing complex/non-standard projects, with impeccable attention to detail and excellent interpersonal skills. Compensation for this role includes a competitive base salary plus eligibility to participate in our annual incentive plan.

Key Requirements & Responsibilities

Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;
Provides senior level support while managing the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
- Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
- Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;
- Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams.
Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins, in collaboration with Assent's Professional Services team.
Available to provide best practice and guidance where needed for Associate CSMs and CSMs for client escalations;
Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
Serve as a peer partner to new team members as required.
Coordinate user permissions in the Assent platform with Platform Operations.
Provides consultation, advocates and collaborates with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Provides recommendations while working with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.
Possess intermediate regulatory knowledge in order to consult with clients in program direction;
Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
Take on special projects to enhance customer success management processes. This can include leading groups of individual contributors through projects and process development.

Qualifications

Excellent oral and written communication skills in English (additional languages are an asset) - you communicate clearly, concisely and with tact;
A University, College and/or Post Graduate Certificate in Environmental Studies, International Business, Supply Chain Management, Product/Materials Compliance, a related area of study or equal working experience;
6+ years of experience in customer success, project management, and/or consulting roles;
Proven experience in consultative customer management and/or project management roles, leading initiatives with external stakeholders;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Advanced Microsoft Excel and data management and analysis skills - able to leverage all Excel functions to analyze and report on complex datasets;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.

Region: North America

Compensation: CAD 100000 - CAD 130000 - yearly

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More about this job

Responsibilities

The Senior Customer Success Manager will manage client relationships, define compliance programs, and ensure the realization of economic value for assigned accounts. They will lead strategic planning sessions, analyze program performance, and collaborate with internal teams to drive product adoption and growth.

Requirements

Candidates must have 6+ years of experience in customer success, project management, or consulting roles. A university or college degree in a relevant field such as Environmental Studies, International Business, or Supply Chain Management is required.

Skills

Customer success
Project management
Consulting
Strategic planning
Relationship management
Data analysis
Microsoft Excel
Regulatory knowledge
Communication
Supply chain management
SaaS
Account management
Executive business reviews
Problem solving
Leadership

Benefits

Vacation time
Life leave days
Corporate bonus program
Retirement savings options
Professional development days
Flexible work options
Volunteer days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Project Management
SaaS
Supply Chain Management
Regulatory Compliance
PFAS Reporting
Digital Product Passports
Human Rights Due Diligence
Responsible Sourcing
Executive Business Reviews
CRM
Data Analysis
Microsoft Excel
MS Office Suite
Google Applications
B Corporation
Strategic Planning
Account Management
Product Intelligence
Consulting

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