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Added 22 mins ago
Consultant, ICT Systems Engineering, Level 3, Epic
Bell
Winnipeg, MB
Accurately log tickets and resolutions into service desk software management system; maintain vigilant maintenance of this process
Added 9 hours ago
Resident Senior Steam Turbine Mechanical Technical Advisor (TFA) - Darlington
GE Vernova
Canada
Full-time
Issue resolution during project execution – includes Safety/HOP/Quality/FME/Generate NCR’s/Parts/Product Service/Engineering/Controls/Commercial etc
Added 9 hours ago
Parts Advisor
Trotman Auto Group
Comox, BC
Full-time
Comox Valley Toyota is hiring an experienced Parts Advisor in the Comox Valley. We're the busiest dealership in town, our parts gross profit has doubled in the last five years, and our…
Added 9 hours ago
Parts Advisor
Trotman Auto Group
Abbotsford, BC
Full-time
At Abbotsford Chrysler, we are committed to delivering exceptional customer experiences. As an Experienced Parts Advisor, you will play a key role in supporting customers, technicians, and…
Added 12 hours ago
Hse Superintendent
Actalent
Prince George, BC
$80 to $100 CAD / hour
Contract
Experience in a Superintendent, Lead HSE Advisor, Sr HSE Advisor, or equivalent field leadership role.
Added 12 hours ago
Sales Representative - Facility Services
Cintas Canada
Abbotsford, BC
Full-time
Will be a solution-centric advisor; a forward-thinking problem-solver focused on customer satisfaction and results.
Added 13 hours ago
Service Advisor
Inland Truck & Equipment
Terrace, BC
Full-time
Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your…
Added 14 hours ago
Service Lube Technician - Sterling Honda
AutoCanada Inc.
Hamilton, ON
$17.95 to $17.96 CAD / hour
Full-time
Perform complete multi-point inspection on vehicles. Mark required items on list & present findings to Service Advisor
Added 14 hours ago
Apprentice Automotive Technician 3rd Year - Crosstown Chrysler
AutoCanada Inc.
Edmonton, AB
$34 to $38 CAD / hour
Full-time
…complete multi-point inspections, presenting findings to the Service Advisor. They conduct diagnostics and repairs on various vehicle systems, including brakes, engines, and electrical…
Added 16 hours ago
PARTS ADVISOR
Bannister Automotive Group
Grande Prairie, AB
$25 to $30 CAD / hour
Full-time
Drive Your Career Forward with Bannister Grande Prairie Motorsports - We’re Hiring a Parts Advisor!
Added 16 hours ago
Automotive Technician - Saskatoon Motor Products
AutoCanada Inc.
Saskatoon, SK
$30 to $40 CAD / hour
Full-time
…complete multi-point inspections, presenting findings to the Service Advisor. They conduct diagnostics and repairs on various vehicle systems, including brakes, engines, and electrical…
Added 16 hours ago
Sales Representative - Facility Services
Cintas
Abbotsford, BC
Will be a solution-centric advisor; a forward-thinking problem-solver focused on customer satisfaction and results.
Added 16 hours ago
Automotive Red Seal Journeyman Technician
Kaizen Automotive Group
Calgary, AB
Full-time
…exceptional workmanship. The Technician works closely with the Service Advisor and Service Management teams to ensure accurate communication, efficient workflow, and a superior customer…
Added 16 hours ago
Parts Manager
Supertech Auto Group
Victoria, BC
Full-time
SuperTech Auto Repair is growing, and we're looking for an experienced Parts Manager to join our Victoria team. If you're organized, thrive in a fast-paced environment, know the automotive…
Added 17 hours ago
05608 Inside Sales
Sally Beauty
Calgary, AB
Other
The Sales Associate/Beauty Advisor will focus on one primary objective – creating a memorable shopping experience for our customers. We are continually searching for passionate beauty…
Added 17 hours ago
05606 Inside Sales
Sally Beauty
Calgary, AB
Other
The Sales Associate/Beauty Advisor will focus on one primary objective – creating a memorable shopping experience for our customers. We are continually searching for passionate beauty…
Added 18 hours ago
Sales Representative - Facility Services
Cintas Canada
Kawartha Lakes, ON · Lindsay, ON
Full-time
Will be a solution-centric advisor; a forward-thinking problem-solver focused on customer satisfaction and results.
Added 19 hours ago
05542 Inside Sales
Sally Beauty
Canada
Part-time
The Sales Associate/Beauty Advisor will focus on one primary objective – creating a memorable shopping experience for our customers. We are continually searching for passionate beauty…
Added 19 hours ago
Automotive Parts Advisor
Steve Marshall Group
Campbell River, BC
$55,000 to $70,000 CAD / year
Full-time
Steve Marshall Group is looking for a Parts Advisor to join one of our dealerships in the Campbell River area. This is an opportunity to put your automotive knowledge and customer service…
Added 19 hours ago
Sales Representative - Facility Services
Cintas
Kawartha Lakes, ON · Lindsay, ON
Will be a solution-centric advisor; a forward-thinking problem-solver focused on customer satisfaction and results.
Added 20 hours ago
Service Advisor
INLAND KENWORTH US INC
Terrace, BC
Full-time
Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your…
Added 20 hours ago
Mining Product Support Representative - Yukon
Finning
Whitehorse, YT
Full-time
…closely with mine maintenance and operations teams to deliver parts, service, component, and equipment support solutions that maximize fleet reliability and…
Added 20 hours ago
2600002607 - Director Health and People Equity
Lakeridge Health
Whitby, ON
Internship
…experiences are essential to delivering exceptional care and service to the diverse communities we…
Added 23 hours ago
Health And Safety Advisor
Bumper to Bumper Canada
Boucherville, QC
Full-time
We are looking for someone seeking exciting new opportunities as a Health and Safety Advisor for our thriving team in Boucherville, QC. The successful person will be an energetic, customer…
Added 1 day ago
Service Advisor - North Bay Chrysler
401 Auto
North Bay, ON
Full-time
Now Hiring: Customer-Focused Service Advisor – Be the Friendly Face of Our Service Department & Drive an Exceptional Experience Every Visit!

Assent

Sr. Customer Success Manager

Toronto, ON, Canada
Ottawa, ON, Canada

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Experience: 6+ years of experience in customer success, project management, and/or consulting roles;
Posting language: English
Posted: Sep 2, 2026

Apply About employer

Applications open in a new tab.

Original job description

Company Description

Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.

At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and deep regulatory expertise to help organizations identify risk, make informed decisions and stay ahead of evolving requirements.

Trusted by more than 1,000 customers worldwide, Assent helps organizations stay ahead of evolving regulations across areas including responsible sourcing, human rights due diligence, PFAS reporting, Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate change with confidence while building stronger supplier relationships and driving measurable business value.

With more than 1000 team members across India, North America, Malaysia, the European Union, and Kenya, Assent brings together global expertise, diverse perspectives, and a shared commitment to innovation. Our hybrid work model enables teams to collaborate across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability, reflecting our commitment to creating lasting value for our customers, our people, and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal candidate is highly motivated, experienced working with senior level stakeholders (internally & externally) and managing complex/non-standard projects, with impeccable attention to detail and excellent interpersonal skills. Compensation for this role includes a competitive base salary plus eligibility to participate in our annual incentive plan.

Key Requirements & Responsibilities

Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;
Provides senior level support while managing the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
- Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
- Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;
- Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams.
Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins, in collaboration with Assent's Professional Services team.
Available to provide best practice and guidance where needed for Associate CSMs and CSMs for client escalations;
Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
Serve as a peer partner to new team members as required.
Coordinate user permissions in the Assent platform with Platform Operations.
Provides consultation, advocates and collaborates with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Provides recommendations while working with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.
Possess intermediate regulatory knowledge in order to consult with clients in program direction;
Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
Take on special projects to enhance customer success management processes. This can include leading groups of individual contributors through projects and process development.

Qualifications

Excellent oral and written communication skills in English (additional languages are an asset) - you communicate clearly, concisely and with tact;
A University, College and/or Post Graduate Certificate in Environmental Studies, International Business, Supply Chain Management, Product/Materials Compliance, a related area of study or equal working experience;
6+ years of experience in customer success, project management, and/or consulting roles;
Proven experience in consultative customer management and/or project management roles, leading initiatives with external stakeholders;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Advanced Microsoft Excel and data management and analysis skills - able to leverage all Excel functions to analyze and report on complex datasets;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.

Region: North America

Compensation: CAD 100000 - CAD 130000 - yearly

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More about this job

Responsibilities

The Senior Customer Success Manager will manage client relationships, define compliance programs, and ensure the realization of economic value for assigned accounts. They will lead strategic planning sessions, analyze program performance, and collaborate with internal teams to drive product adoption and growth.

Requirements

Candidates must have 6+ years of experience in customer success, project management, or consulting roles. A university or college degree in a relevant field such as Environmental Studies, International Business, or Supply Chain Management is required.

Skills

Customer success
Project management
Consulting
Strategic planning
Relationship management
Data analysis
Microsoft Excel
Regulatory knowledge
Communication
Supply chain management
SaaS
Account management
Executive business reviews
Problem solving
Leadership

Benefits

Vacation time
Life leave days
Corporate bonus program
Retirement savings options
Professional development days
Flexible work options
Volunteer days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Project Management
SaaS
Supply Chain Management
Regulatory Compliance
PFAS Reporting
Digital Product Passports
Human Rights Due Diligence
Responsible Sourcing
Executive Business Reviews
CRM
Data Analysis
Microsoft Excel
MS Office Suite
Google Applications
B Corporation
Strategic Planning
Account Management
Product Intelligence
Consulting

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