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Added 9 hours ago
Premier(ère) Associé(e) Technique | Senior Technical Associate
Keurig Dr Pepper
Montreal, QC
Full-time
This title could include: Senior Technical Associate, Repair Technician, Maintenance Repair Technician, HVAC Technician, Equipment Repair Technician, Industrial Technician.
Added 9 hours ago
Senior Analyst
U3 Advisors
Cambridge, ON
Full-time
The Senior Analyst will work across a diverse range of projects with senior staff and teams, providing support for project management, research, and analysis.
Added 10 hours ago
Sr. Customer Success Manager
Assent
Toronto, ON · Ottawa, Ontario
$100,000 to $130,000 CAD / year
Full-time
The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their…
Added 10 hours ago
Sr. Customer Success Manager
Assent
Ottawa, ON
$100,000 to $130,000 CAD / year
Full-time
The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their…
Added 13 hours ago
Principal AI Platform Engineer
Compeer Financial
Compeer, Alberta
…Architecture and AI Risk governance workgroup. Connects AI technology platform strategy to enterprise needs, risks, and measurable enterprise value. Advances AI-enabled engineering and…
Added 16 hours ago
BLE Senior Software Engineer/Developer
Garmin Canada
Cochrane, AB
Full-time
…desks, Business Resource Groups, Social Committee and Wellness Program all contribute to the commitment we have to the overall wellness of every associate. Garmin Canada’s Corporate Social…
Added 16 hours ago
Compliance, Senior Associate
Coinbase
Canada
As a Senior Associate on the Compliance team, you'll support the implementation and execution of Coinbase Canada's compliance program, covering AML/ATF, KYC, sanctions, transaction…
Added 18 hours ago
Associate Director, Information Security
Algonquin College of Applied Arts and Technology
Ottawa, ON
Full-time
There has never been a more important time to lead information security in higher education. As technology continues to transform how we teach, learn, work, and connect, the cybersecurity…
Added 18 hours ago
Associate Director, Quality Systems & Compliance
Tundra Technical Solutions
Toronto, ON · Greater Toronto Area, Canada
$132,240 to $165,300 CAD / year
Full-time
The Associate Director, Quality Systems and Compliance is a key member of our client’s Quality Operations team and business leader of Compliance team. The individual will report to Senior…
Added 19 hours ago
Senior Global Forwarding Agent
C.H. Robinson
Montreal, QC
Full-time
C.H. Robinson is looking for an experienced Senior Global Forwarding Agent to support customers across the United States while making a meaningful impact on our operations and business…
Added 19 hours ago
Associate Director, Information Security
Algonquin College
Ottawa, ON
Full-time
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Added 21 hours ago
Senior Staff Scrum Master
TJX Companies
ON · Mississauga, Ontario
Full-time
Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental…
Added 1 day ago
People Experience Manager
Ecolab Inc.
Calgary, AB
Full-time
Join CoolIT, an Ecolab Company, a global leader in Direct Liquid Cooling technology for data centers, supercomputers, and high-performance computing environments.
Added 1 day ago
Manager, Customer Experience
Sysco
Winnipeg, MB · Sysco Winnipeg
Full-time
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing…
Added 1 day ago
Cloud Operations Analyst - Operate
Deloitte
Toronto, ON
Full-time
…and decommissioning of cloud resources under the guidance of senior team members. The role also involves supporting backup, recovery, patching, and maintenance activities across cloud and…
Added 1 day ago
Associate
RBC Dominion Securities
Vancouver, BC
Full-time
…successful and growing Private Client & Institutional Wealth Management team. This role spans client onboarding and servicing, RBC DS applications, business development support, and…
Added 1 day ago
Cyber Compliance Consulting Associate - Summer 2027
RSM US LLP
Toronto, ON
Full-time
As a Consulting Associate, you will jump start your career through a comprehensive training and development program where you will be exposed to all our Consulting Solution Practices. This…
Added 1 day ago
Associate Director, Artificial Intelligence
Thompson Rivers University
Kamloops, BC
Full-time
Experience managing vendor relationships, contracts, and budget for a technology program or portfolio.
Added 1 day ago
Associate Director, Capital Planning & Reporting
RBC
Toronto, ON
Full-time
…TLAC Leverage ratio) and deliver actionable recommendations to senior…
Added 1 day ago
Associate
RBC
Vancouver, BC
Full-time
…successful and growing Private Client & Institutional Wealth Management team. This role spans client onboarding and servicing, RBC DS applications, business development support, and…
Added 1 day ago
Associate Director, Global Risk Analytics
RBC
Toronto, ON
Full-time
As part of the Group Risk Management team, the Associate Director, Global Risk Analytics is responsible for the conceptual design, development, and ongoing maintenance of the mathematical…
Added 1 day ago
Associate Cyber Generalist
Pwc Canada
Vancouver, BC
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As a Associate, Cyber Strategy and Transformation, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. You will work closely with clients…
Added 1 day ago
QA Associate - Eurofins BioPharma Product Testing Toronto, Inc.
Eurofins
Toronto, ON
$42,000 CAD / year
Full-time
The QA Associate will be responsible for providing documentation and technical support for designated clients under the supervision of Senior Quality Consultant and Manager, Regulatory and…
Added 1 day ago
Senior Business Systems Analyst - Guidewire (Billing Center)
CAA Club Group
Thornhill, ON
At CCG, we are committed to delivering an exceptional Associate experience. We offer:
Added 1 day ago
Project Manager
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
Full-time
Lead cross-functional teams of Subject Matter Experts from key areas of the enterprise (e.g., Program Management, Operations, Pharmacy, Clinical, etc.) to understand potential project…

Assent

Sr. Customer Success Manager

Toronto, ON, Canada
Ottawa, ON, Canada

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Experience: 6+ years of experience in customer success, project management, and/or consulting roles;
Posting language: English
Posted: Sep 2, 2026

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Original job description

Company Description

Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.

At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and deep regulatory expertise to help organizations identify risk, make informed decisions and stay ahead of evolving requirements.

Trusted by more than 1,000 customers worldwide, Assent helps organizations stay ahead of evolving regulations across areas including responsible sourcing, human rights due diligence, PFAS reporting, Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate change with confidence while building stronger supplier relationships and driving measurable business value.

With more than 1000 team members across India, North America, Malaysia, the European Union, and Kenya, Assent brings together global expertise, diverse perspectives, and a shared commitment to innovation. Our hybrid work model enables teams to collaborate across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability, reflecting our commitment to creating lasting value for our customers, our people, and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal candidate is highly motivated, experienced working with senior level stakeholders (internally & externally) and managing complex/non-standard projects, with impeccable attention to detail and excellent interpersonal skills. Compensation for this role includes a competitive base salary plus eligibility to participate in our annual incentive plan.

Key Requirements & Responsibilities

Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;
Provides senior level support while managing the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
- Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
- Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;
- Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams.
Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins, in collaboration with Assent's Professional Services team.
Available to provide best practice and guidance where needed for Associate CSMs and CSMs for client escalations;
Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
Serve as a peer partner to new team members as required.
Coordinate user permissions in the Assent platform with Platform Operations.
Provides consultation, advocates and collaborates with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Provides recommendations while working with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.
Possess intermediate regulatory knowledge in order to consult with clients in program direction;
Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
Take on special projects to enhance customer success management processes. This can include leading groups of individual contributors through projects and process development.

Qualifications

Excellent oral and written communication skills in English (additional languages are an asset) - you communicate clearly, concisely and with tact;
A University, College and/or Post Graduate Certificate in Environmental Studies, International Business, Supply Chain Management, Product/Materials Compliance, a related area of study or equal working experience;
6+ years of experience in customer success, project management, and/or consulting roles;
Proven experience in consultative customer management and/or project management roles, leading initiatives with external stakeholders;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Advanced Microsoft Excel and data management and analysis skills - able to leverage all Excel functions to analyze and report on complex datasets;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.

Region: North America

Compensation: CAD 100000 - CAD 130000 - yearly

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More about this job

Responsibilities

The Senior Customer Success Manager will manage client relationships, define compliance programs, and ensure the realization of economic value for assigned accounts. They will lead strategic planning sessions, analyze program performance, and collaborate with internal teams to drive product adoption and growth.

Requirements

Candidates must have 6+ years of experience in customer success, project management, or consulting roles. A university or college degree in a relevant field such as Environmental Studies, International Business, or Supply Chain Management is required.

Skills

Customer success
Project management
Consulting
Strategic planning
Relationship management
Data analysis
Microsoft Excel
Regulatory knowledge
Communication
Supply chain management
SaaS
Account management
Executive business reviews
Problem solving
Leadership

Benefits

Vacation time
Life leave days
Corporate bonus program
Retirement savings options
Professional development days
Flexible work options
Volunteer days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Project Management
SaaS
Supply Chain Management
Regulatory Compliance
PFAS Reporting
Digital Product Passports
Human Rights Due Diligence
Responsible Sourcing
Executive Business Reviews
CRM
Data Analysis
Microsoft Excel
MS Office Suite
Google Applications
B Corporation
Strategic Planning
Account Management
Product Intelligence
Consulting

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