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Added 10 mins ago
JP
Senior Specialist, Microbiology & Environmental Monitoring
Jubilant Pharma Limited
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…injectable vials and lyophilized products, and our Allergy business is a global leader in allergenic extracts that support treatments for allergies and asthma. Jubilant HollisterStier is…
Added 10 mins ago
K
Sea Logistics Customer Care Specialist
Kuehne+Nagel
Mississauga, ON
- Full-time
…delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we…
Added 10 mins ago
K
Sea Logistics Customer Care Specialist
Kuehne+Nagel
Winnipeg, MB
- Full-time
…delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we…
Added 55 mins ago
M
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Vancouver, BC
- Full-time
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Added 55 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
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- Full-time
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Added 55 mins ago
HT
Director, Finance (CSM)
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- Full-time
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Added 55 mins ago
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Payroll Manager, Americas
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- Full-time
…community and a unique culture and values. We are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth…
Added 55 mins ago
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- Full-time
…community and a unique culture and values. We are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth…
Added 55 mins ago
L
Applied AI/ML Scientist
lululemon
Vancouver, BC
- Full-time
As an Applied AI/ML Scientist, you design, develop, test, and optimize AI/ML solutions that address defined business problems, with an emphasis on applied modeling, experimentation, and…
Added 55 mins ago
L
Senior AI/ML Engineer
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Vancouver, BC
- Full-time
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Added 1 hour ago
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Sergeant, Protective Services
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AB · Edmonton, AB
- Full-time
Maintain the security website outside regular business hours.
Added 1 hour ago
WI
Senior Electrical Engineer, Resources
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Toronto, ON
- Full-time
With us, you can. You want Purpose. Growth. Opportunity. People who get it.
Added 1 hour ago
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Translate analytical findings into clear, actionable credit strategies and business recommendations.
Added 2 hours ago
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Procurement / Indirect Sourcing Associate (Supply Chain)
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- Full-time
Partner with Operations, Finance, Legal, and Business Units to deliver sourcing solutions
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- Internship
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Senior Health & Benefits Consultant - Calgary based position
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All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 3 hours ago
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ON · Ontario County, ON
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Partner with site leaders on workforce planning, organizational design, and people strategy.
Added 4 hours ago
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Family Practitioner/General Practitioner
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Ucluelet, BC
- Full-time
…Nuu-Chah-Nulth Territory to provide holistic care for Indigenous people, weaving together western medicine and traditional wellness practices. Services are designed to provide wraparound,…
Added 5 hours ago
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Sergeant, Protective Services
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- Full-time
Maintain the security website outside regular business hours.
Added 5 hours ago
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SK · SK, Canada
- Full-time
Job Description: The Finance Business Partner (FBP) provides leadership, direction and implementation, including development and execution of operational plans, that align to the strategic…
Added 5 hours ago
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Institutional Investments Sales Leader
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Vancouver, BC
- Full-time
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Added 5 hours ago
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Manager, Finance, Performance & Analytics
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- Full-time
As a strategic partner to clinical, operational, and executive leaders, the Manager delivers financial and operational insights that support organizational performance, resource…
Added 5 hours ago
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Human Resources Generalist
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- Full-time
…Human Resources processes and programs. The ideal candidate is people-focused, highly organized, solution-oriented, and passionate about creating a positive employee…
Added 6 hours ago
UO
Senior Advisor, Executive Operations
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- Full-time
Develops, implements and monitors operational plans, business processes, briefing systems, executive tracking tools and project coordination frameworks that support the Dean’s day-to-day…

Assent

Sr. Customer Success Manager

Toronto, ON, Canada
Ottawa, ON, Canada

$100,000 to $130,000 CAD / year · Full-time

Apply on jobs.smartrecruiters.com About employer

Applications open in a new tab.

Job details

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Experience: 6+ years of experience in customer success, project management, and/or consulting roles;
Posting language: English
Posted: Sep 2, 2026

Original job description

Company Description

Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.

At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and deep regulatory expertise to help organizations identify risk, make informed decisions and stay ahead of evolving requirements.

Trusted by more than 1,000 customers worldwide, Assent helps organizations stay ahead of evolving regulations across areas including responsible sourcing, human rights due diligence, PFAS reporting, Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate change with confidence while building stronger supplier relationships and driving measurable business value.

With more than 1000 team members across India, North America, Malaysia, the European Union, and Kenya, Assent brings together global expertise, diverse perspectives, and a shared commitment to innovation. Our hybrid work model enables teams to collaborate across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability, reflecting our commitment to creating lasting value for our customers, our people, and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal candidate is highly motivated, experienced working with senior level stakeholders (internally & externally) and managing complex/non-standard projects, with impeccable attention to detail and excellent interpersonal skills. Compensation for this role includes a competitive base salary plus eligibility to participate in our annual incentive plan.

Key Requirements & Responsibilities

Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;
Provides senior level support while managing the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
- Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
- Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;
- Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams.
Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins, in collaboration with Assent's Professional Services team.
Available to provide best practice and guidance where needed for Associate CSMs and CSMs for client escalations;
Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
Serve as a peer partner to new team members as required.
Coordinate user permissions in the Assent platform with Platform Operations.
Provides consultation, advocates and collaborates with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Provides recommendations while working with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.
Possess intermediate regulatory knowledge in order to consult with clients in program direction;
Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
Take on special projects to enhance customer success management processes. This can include leading groups of individual contributors through projects and process development.

Qualifications

Excellent oral and written communication skills in English (additional languages are an asset) - you communicate clearly, concisely and with tact;
A University, College and/or Post Graduate Certificate in Environmental Studies, International Business, Supply Chain Management, Product/Materials Compliance, a related area of study or equal working experience;
6+ years of experience in customer success, project management, and/or consulting roles;
Proven experience in consultative customer management and/or project management roles, leading initiatives with external stakeholders;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Advanced Microsoft Excel and data management and analysis skills - able to leverage all Excel functions to analyze and report on complex datasets;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.

Region: North America

Compensation: CAD 100000 - CAD 130000 - yearly

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

The Senior Customer Success Manager will manage client relationships and define compliance programs to ensure project success and customer retention. They will lead strategic planning sessions, analyze program results, and collaborate with internal teams to drive product adoption and business value.

Requirements

Candidates must have 6+ years of experience in customer success, project management, or consulting, along with a relevant university degree or equivalent experience. Strong communication skills, advanced data management capabilities, and intermediate regulatory knowledge are required for this role.

Skills

Customer success management
Project management
Consulting
Strategic planning
Relationship management
Data analysis
Regulatory knowledge
Microsoft Excel
SaaS
Communication
Executive business reviews
Supply chain management
Compliance programs
Account management
Problem solving
Leadership

Benefits

Vacation time
Life leave days
Corporate bonus program
Retirement savings options
Flexible work options
Volunteer days
Professional development days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Project Management
SaaS
Compliance
Supply Chain
Regulatory
Data Analysis
Microsoft Excel
Strategic Planning
Executive Business Reviews
Account Management
Professional Services
Sustainability
Human Rights Due Diligence
PFAS Reporting
Digital Product Passports
CRM
Consulting
Product Intelligence
B Corporation

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Jobs in Canada