Jobs in Canada

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Added 26 mins ago
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Investment Bank Diversified Industries, Analyst
Barclays
Toronto, ON
- Full-time
Collaboration with other teams, such as Capital Markets, Sales and Trading, Research, and Risk Management, to provide comprehensive solutions to clients. .
Added 1 hour ago
II
Principal functional SME– Retail & Athleisure Planning
ITC Infotech
Vancouver, BC
- Full-time
Required Strategic Domain Expertise (Must have deep knowledge in at least TWO of the following): · Core Platform Expertise (Must have strong depth in at least ONE):
Added 6 hours ago
Controller
Dentons
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Edmonton, AB · Calgary, AB
The Controller ensures the integrity of the Firm’s financial information, maintains a robust internal control framework, oversees the Firm’s general accounting, treasury operations and…
Added 8 hours ago
IC
Senior Consultant, Underwriting, Claims & Risk Management
ivari Canada
Toronto, ON
- Full-time
As our Senior Consultant, Underwriting, Claims & Risk Management, you will play a key role in ensuring the fair, timely, consistent and compliant underwriting and adjudication of complex…
Added 8 hours ago
IC
Vice President, Operations
ivari Canada
Toronto, ON
- Full-time
Ability to work with senior management level and demonstrates high diplomacy and persuasion in influencing strategic and critical decisions.
Added 9 hours ago
IC
Senior Underwriter
ivari Canada
Toronto, ON
- Full-time
As a Senior Underwriter, you’ll play a meaningful role in shaping underwriting decisions for Canadians coast to coast. You’ll apply your underwriting expertise, collaborate closely with…
Added 10 hours ago
Sr. Cyber Security Advisor
Rogers Communications
Brampton, ON · Calgary, AB
The Sr. Cyber Security Advisor is a key member of security professionals that supports business and information technology.
Added 10 hours ago
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Senior Advisor - Safety Risk Management
WestJet
Calgary, AB
- Full-time
WestJet is seeking a Senior Advisor - Safety Risk Management. This role provides timely, evidence-based safety risk insight to operational leaders across the WestJet Group, supporting…
Added 10 hours ago
Corporate Advisor, Planning and Corporate Advisory Services
The Government of Nova Scotia
Halifax, NS
…evaluation of complex policy issues to provide strategic advice to senior leadership and ensure material reflects up-to-date information and key…
Added 13 hours ago
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Wealth Management Senior Advisor
Desjardins
Baie-Saint-Paul, QC · Dolbeau-Mistassini, QC · Roberval, QC · Baie-Comeau, QC · Sept-Îles, QC · Alma, QC · Saguenay, QC
- Full-time
As a senior wealth management advisor, you help serve, solicit and develop and maintain business relationships with mass-affluent Signature Service members and clients. You advise and…
Added 14 hours ago
CL
Solutions Architect - Enterprise Content Management (ECM)
Canada Life
London, ON
- Full-time
Canada Life is seeking a highly skilled Solution Architect - Enterprise Content Management (ECM) to lead the architecture, modernization, and delivery of enterprise-scale content and…
Added 14 hours ago
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Senior Enterprise Cybersecurity Strategist
Affinity
Prince George, BC
- Contract
On behalf of our public sector client, Affinity is seeking a Senior Enterprise Cybersecurity Strategist (vCISO) to be its fractional CISO-level advisor. The role sets the enterprise…
Added 14 hours ago
TH
Head of Human Resources
Tim Hortons
Montreal, QC
- Full-time
The successful candidate will work closely with senior management and restaurant managers, serving as a trusted advisor and primary point of contact for all human resources matters.
Added 15 hours ago
Senior Advisor - Safety Risk Management
WestJet Group
Calgary, AB
WestJet is seeking a Senior Advisor - Safety Risk Management. This role provides timely, evidence-based safety risk insight to operational leaders across the WestJet Group, supporting…
Added 15 hours ago
CP
Senior Private Wealth Manager/Tax Director
Cardinal Point Wealth Management, ULC
Toronto, ON
- Full-time
Being a peer resource for ad-hoc cross-border tax questions
Added 15 hours ago
IS
Wealth Services Assistant
Island Savings
Victoria, BC
- $49,100 to $66,000 CAD / year
- Full-time
The Wealth Services Assistant provides administrative and marketing support to assigned Senior Wealth Advisors and responds to routine member/client inquiries. Responsibilities include…
Added 15 hours ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Senior Compensation Business Partner, Sales & Marketing is the trusted compensation advisor to Autodesk's Sales organization within the COO, covering both commissioned and…
Added 15 hours ago
I
Directeur adjoint, Solutions et pres associée, Stratégie des solutions et prestation (SDL) / Associate Director, Solution and Delivery Lead (SDL)
IQVIA
Toronto, ON
- Full-time
…The associate SDL acts as a subject-matter expert and trusted advisor to clients, partnering closely with internal teams to design and deliver impactful, tailored evidence…
Added 15 hours ago
Senior Manager, Pooled Investment Vehicles (International)
Scotiabank
Toronto, ON
Responsible for providing timely investment advice, direction and thought leadership across Global Wealth Management (“GWM”) with a focus on the mutual fund and ETF investment universe for…
Added 15 hours ago
FF
Senior Private Wealth Manager/Tax Director
Focus Financial Partners
Toronto, ON
- Full-time
Being a peer resource for ad-hoc cross-border tax questions
Added 15 hours ago
Manager Integrated Planning
Evolution Mining Limited
Red Lake, ON
Develop team capability through coaching, mentoring, succession planning, and performance management.
Added 16 hours ago
S
Senior Manager, Pooled Investment Vehicles (International)
Scotiabank
Toronto, ON
- Full-time
Responsible for providing timely investment advice, direction and thought leadership across Global Wealth Management (“GWM”) with a focus on the mutual fund and ETF investment universe for…
Added 16 hours ago
WI
Lead, Global People Analytics
WSP in Canada
Moncton, NB
- Full-time
Serve as a trusted People Analytics advisor to HR leaders, Centers of Excellence, and business stakeholders.
Added 16 hours ago
WI
Lead, Global People Analytics
WSP in Canada
Halifax, NS
- Full-time
Serve as a trusted People Analytics advisor to HR leaders, Centers of Excellence, and business stakeholders.
Added 16 hours ago
UO
Residence Life Coordinator, AVP Strategy Enterprise Comm
University of Calgary
Calgary, AB
- Full-time
Recruit, select, train and supervise Community Advisors (CAs) and Senior CAs.

Assent

Sr. Customer Success Manager

Toronto, ON, Canada
Ottawa, ON, Canada

$100,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Experience: 6+ years of experience in customer success, project management, and/or consulting roles;
Posting language: English
Posted: Sep 2, 2026

Original job description

Company Description

Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.

At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and deep regulatory expertise to help organizations identify risk, make informed decisions and stay ahead of evolving requirements.

Trusted by more than 1,000 customers worldwide, Assent helps organizations stay ahead of evolving regulations across areas including responsible sourcing, human rights due diligence, PFAS reporting, Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate change with confidence while building stronger supplier relationships and driving measurable business value.

With more than 1000 team members across India, North America, Malaysia, the European Union, and Kenya, Assent brings together global expertise, diverse perspectives, and a shared commitment to innovation. Our hybrid work model enables teams to collaborate across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability, reflecting our commitment to creating lasting value for our customers, our people, and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal candidate is highly motivated, experienced working with senior level stakeholders (internally & externally) and managing complex/non-standard projects, with impeccable attention to detail and excellent interpersonal skills. Compensation for this role includes a competitive base salary plus eligibility to participate in our annual incentive plan.

Key Requirements & Responsibilities

Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;
Provides senior level support while managing the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
- Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
- Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;
- Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams.
Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins, in collaboration with Assent's Professional Services team.
Available to provide best practice and guidance where needed for Associate CSMs and CSMs for client escalations;
Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
Serve as a peer partner to new team members as required.
Coordinate user permissions in the Assent platform with Platform Operations.
Provides consultation, advocates and collaborates with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Provides recommendations while working with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.
Possess intermediate regulatory knowledge in order to consult with clients in program direction;
Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
Take on special projects to enhance customer success management processes. This can include leading groups of individual contributors through projects and process development.

Qualifications

Excellent oral and written communication skills in English (additional languages are an asset) - you communicate clearly, concisely and with tact;
A University, College and/or Post Graduate Certificate in Environmental Studies, International Business, Supply Chain Management, Product/Materials Compliance, a related area of study or equal working experience;
6+ years of experience in customer success, project management, and/or consulting roles;
Proven experience in consultative customer management and/or project management roles, leading initiatives with external stakeholders;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Advanced Microsoft Excel and data management and analysis skills - able to leverage all Excel functions to analyze and report on complex datasets;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.

Region: North America

Compensation: CAD 100000 - CAD 130000 - yearly

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

The Senior Customer Success Manager will manage client relationships and define compliance programs to ensure project success and customer retention. They will lead strategic planning sessions, analyze program results, and collaborate with internal teams to drive product adoption and business value.

Requirements

Candidates must have 6+ years of experience in customer success, project management, or consulting, along with a relevant university degree or equivalent experience. Strong communication skills, advanced data management capabilities, and intermediate regulatory knowledge are required for this role.

Skills

Customer success management
Project management
Consulting
Strategic planning
Relationship management
Data analysis
Regulatory knowledge
Microsoft Excel
SaaS
Communication
Executive business reviews
Supply chain management
Compliance programs
Account management
Problem solving
Leadership

Benefits

Vacation time
Life leave days
Corporate bonus program
Retirement savings options
Flexible work options
Volunteer days
Professional development days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Project Management
SaaS
Compliance
Supply Chain
Regulatory
Data Analysis
Microsoft Excel
Strategic Planning
Executive Business Reviews
Account Management
Professional Services
Sustainability
Human Rights Due Diligence
PFAS Reporting
Digital Product Passports
CRM
Consulting
Product Intelligence
B Corporation

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Jobs in Canada