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Added 41 mins ago
BP
Front of House Supervisor
Boston Pizza
Dryden, ON
- $21.95 CAD / hour
- Full-time
As a Restaurant and Sports Bar Supervisor, you’ll lead front-of-house (FOH) operations during assigned management shifts, including the dining room, bar and expo. You’ll stay involved in…
Added 57 mins ago
LS
SD35- Vice Principal Pool
Langley School District #35
Langley (District), BC · Langley, BC
- Full-time
…both academic achievement and personal growth. Our dedicated team of educators, support staff, and administrators work collaboratively to create dynamic learning experiences that inspire…
Added 57 mins ago
LS
SD35- Principal Pool
Langley School District #35
Langley (District), BC · Langley, BC
- Full-time
…both academic achievement and personal growth. Our dedicated team of educators, support staff, and administrators work collaboratively to create dynamic learning experiences that inspire…
Added 57 mins ago
T
General Manager
TOULA
Toronto, ON
- Full-time
○ Identify opportunities for growth within the clinic team, providing consistent feedback and taking ownership of ongoing skill development to enhance performance and efficiency. Optimize…
Added 1 hour ago
SM
29954-RFR-DTS-071 – Project Manager
S M Software Solutions Inc
Winnipeg, MB
- Full-time
Through the application of appropriate management techniques, the Project Manager will lead and manage the efforts of the Project Team to achieve the project's objectives and meet project…
Added 1 hour ago
HL
Marketing Manager
Horizon Legacy
Toronto, ON
- Full-time
· Sales & Business Development Support: Develop marketing strategies, materials, and initiatives that support lead generation, customer engagement, and long-cycle B2B sales.
Added 1 hour ago
7
Store Crew
7-Eleven
Winnipeg, MB
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 2 hours ago
QG
Operations Lead
QP Group
Montreal, QC
- $80,000 to $100,000 CAD / year
- Full-time
This is a hands-on business operations role, reporting directly to the CEO, with responsibility for building the systems, processes and documentation needed to support a growing,…
Added 2 hours ago
CA
IT Applications Manager
Crédit Agricole CIB
Montreal, QC
- Full-time
Lead and manage teams, providing guidance, support and direction during critical times
Added 2 hours ago
TC
Sr. IFRS17 Data Engineer
Tata Consultancy Services
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Lead the technical direction of the team, including architecture, design, and implementation of software systems.
Added 3 hours ago
8
Miner 1
81c0aabf-6f03-44c5-9c88-1eda433fbbd5
BC
- $48 CAD / hour
- Full-time
We are a U.S.-based, well-diversified, growing precious metals producer with seven wholly-owned operations: the New Afton gold-copper mine in British Columbia, Canada, the Rainy River…
Added 3 hours ago
8
Miner 3
81c0aabf-6f03-44c5-9c88-1eda433fbbd5
BC
- $40 CAD / hour
Coeur Mining, Inc. is a U.S.-based, well-diversified, growing precious metals producer with five wholly owned operations: the Las Chispas silver-gold mine in Sonora, Mexico, the Palmarejo…
Added 3 hours ago
AI
Site Supervisor
American Iron & Metal (AIM)
Kitchener, ON
- Full-time
Reporting into the Site Manager, the Site Supervisor will supervise, lead and control, in part, operational tasks relating to the yard. They will respond effectively to quality and…
Added 3 hours ago
AI
Strategic Sourcing Manager
American Iron & Metal (AIM)
Montreal, QC
- Full-time
The successful candidate will lead a team of procurement professionals and collaborate with business leaders to develop category strategies, manage competitive sourcing processes, negotiate…
Added 3 hours ago
AI
Accounts Payable Manager
American Iron & Metal (AIM)
Montreal, QC
- Full-time
…incumbent will be responsible for overseeing all accounts payable operations, leading a team of supervisors, team leads, and accounts payable specialists while ensuring operational…
Added 3 hours ago
AI
Senior Sales Representative
American Iron & Metal (AIM)
Dartmouth, NS
- Full-time
As a Senior Sales Representative, you will lead the Atlantic industrial account sales team in collaboration with head office. You will have the ability to manage the purchasing of scrap…
Added 3 hours ago
O&
Senior Chef de Partie - Events
Oliver & Bonacini
Toronto, ON
- Full-time
…technical skill, deep organizational ability, and the capacity to lead teams under pressure while consistently delivering food that meets luxury hospitality standards. The Senior Chef de…
Added 3 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
With our global team spanning North America, Europe, and Asia, IMAX brings together proprietary software, world-class architecture, and cutting-edge technology with deep industry expertise.…
Added 3 hours ago
LC
Pharmacist, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Calgary, AB
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 3 hours ago
AE
Aerie - Selling Team Leader (Assistant Manager)
American Eagle Outfitters
Calgary, AB
- Full-time
As the full-time Selling Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the business strategy and leading the daily operations of the store. Your…
Added 3 hours ago
AE
Aerie - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
Rocky View No 44, AB · Rocky View County, AB
- Full-time
As the full-time Merchandising Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the Merchandising strategy for the store. Your passion lies in training…
Added 3 hours ago
AE
Aerie - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
AB · Edmonton, AB
- Full-time
As the full-time Merchandising Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the Merchandising strategy for the store. Your passion lies in training…
Added 4 hours ago
A
Functional Business Analyst
Accenture
Mississauga, ON
- Full-time
For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world’s most…
Added 4 hours ago
A
Test Automation Lead
Accenture
Mississauga, ON
- Full-time
For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world’s most…
Added 4 hours ago
AE
AE - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
As the full-time Merchandising Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the Merchandising strategy for the store. Your passion lies in training…

Assent

Sr. Customer Success Manager

Ottawa, ON, Canada

$100,000 to $130,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Experience: 6+ years of experience in customer success, project management, and/or consulting roles;
Posting language: English
Posted: Sep 2, 2026

Original job description

Company Description

Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.

At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and deep regulatory expertise to help organizations identify risk, make informed decisions and stay ahead of evolving requirements.

Trusted by more than 1,000 customers worldwide, Assent helps organizations stay ahead of evolving regulations across areas including responsible sourcing, human rights due diligence, PFAS reporting, Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate change with confidence while building stronger supplier relationships and driving measurable business value.

With more than 1000 team members across India, North America, Malaysia, the European Union, and Kenya, Assent brings together global expertise, diverse perspectives, and a shared commitment to innovation. Our hybrid work model enables teams to collaborate across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability, reflecting our commitment to creating lasting value for our customers, our people, and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal candidate is highly motivated, experienced working with senior level stakeholders (internally & externally) and managing complex/non-standard projects, with impeccable attention to detail and excellent interpersonal skills. Compensation for this role includes a competitive base salary plus eligibility to participate in our annual incentive plan.

Key Requirements & Responsibilities

Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;
Provides senior level support while managing the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
- Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
- Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;
- Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams.
Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins, in collaboration with Assent's Professional Services team.
Available to provide best practice and guidance where needed for Associate CSMs and CSMs for client escalations;
Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
Serve as a peer partner to new team members as required.
Coordinate user permissions in the Assent platform with Platform Operations.
Provides consultation, advocates and collaborates with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Provides recommendations while working with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.
Possess intermediate regulatory knowledge in order to consult with clients in program direction;
Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
Take on special projects to enhance customer success management processes. This can include leading groups of individual contributors through projects and process development.

Qualifications

Excellent oral and written communication skills in English (additional languages are an asset) - you communicate clearly, concisely and with tact;
A University, College and/or Post Graduate Certificate in Environmental Studies, International Business, Supply Chain Management, Product/Materials Compliance, a related area of study or equal working experience;
6+ years of experience in customer success, project management, and/or consulting roles;
Proven experience in consultative customer management and/or project management roles, leading initiatives with external stakeholders;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Advanced Microsoft Excel and data management and analysis skills - able to leverage all Excel functions to analyze and report on complex datasets;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.

Region: North America

Compensation: CAD 100000 - CAD 130000 - yearly

Apply About employer

More about this job

Responsibilities

The Senior Customer Success Manager will manage client relationships and define compliance programs to ensure project success and business value. They will lead strategic planning sessions, analyze program performance, and collaborate with internal teams to drive product adoption and renewals.

Requirements

Candidates must have 6+ years of experience in customer success, project management, or consulting, along with a relevant university degree or equivalent experience. Strong communication skills, advanced data analysis capabilities, and intermediate regulatory knowledge are required for this role.

Skills

Customer success management
Project management
Consulting
Strategic planning
Executive business reviews
Relationship management
Data analysis
Regulatory knowledge
Supply chain management
Microsoft Excel
SaaS
Communication
Stakeholder management
Compliance programs
Problem solving

Benefits

Vacation time
Life leave days
Corporate bonus program
Retirement savings options
Flexible work options
Volunteer days
Professional development days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Supply Chain
Compliance
Regulatory
Project Management
Consulting
Data Analysis
Microsoft Excel
Strategic Planning
Executive Business Reviews
Product Intelligence
Sustainability
Human Rights Due Diligence
PFAS Reporting
Digital Product Passports
CRM
Professional Services
B Corporation
Stakeholder Management

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