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Added 9 mins ago
NC
Administrative Assistant
Numis CPAs Inc.
AB · Alberta, Canada
- Full-time
…Administrative Assistant to join our team! Reporting to the Admin Manager, you will play a key role in providing essential support to our staff and clients while ensuring smooth execution…
Added 9 mins ago
B
Residential Concierge
Bertone
Montreal, QC
- Full-time
…ownership, and play a hands-on role in improving our buildings and…
Added 9 mins ago
DG
fast food restaurant manager
DQ Grill & Chill Restaurant
Sturgeon Falls, ON
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 9 mins ago
TF
Warehouse Associate 2
The Fastener Group Ltd.
Brandon, MB
- Full-time
Other duties, such as organizing shelves, cleaning the warehouse, and other tasks as assigned by the manager.
Added 9 mins ago
SH
front desk manager
Sparkling Hill Resort & Spa
Vernon, BC
- Full-time
Develop and implement policies and procedures for daily operations
Added 9 mins ago
SW
Plant Manager
Smurfit Westrock
Markham, ON
- Full-time
The Plant Manager is responsible for the overall leadership and performance of the Mississauga manufacturing facility. Reporting to the Regional General Manager, this role has full…
Added 9 mins ago
RE
Project Manager
Rising Edge Group
AB · Edmonton, AB
- Full-time
…that power critical infrastructure across North America. With operations in both Canada and the United States, we partner with clients across the electrical utilities, renewable energy, and…
Added 9 mins ago
RU
Office Services Coordinator
Ricoh USA, Inc.
Mississauga, ON
- Full-time
Ricoh is currently looking for career-oriented individual to supervise the day-to-day operations and staff of specified location. The Assistant Manager may run shifts or site solo.…
Added 9 mins ago
EC
Daycare Kitchen Assistant – Closed Internal/ Band Member Competition
Enoch Cree Nation
Enoch, AB
- Internship
The Kitchen Assistant supports the daily operations of the school kitchen by assisting with food preparation, meal service, cleaning, and general kitchen organization within the Kitaskinaw…
Added 9 mins ago
CP
Food Safety & Quality Assurance Manager
Canada Packers Inc.
Brandon, MB
- Full-time
…business. We are seeking a Food Safety & Quality Assurance (FSQA) Manager to lead the execution of our food safety and quality programs at our Brandon…
Added 9 mins ago
L
Dairy/Frozen Assistant Department Manager - Full Time
Longo's
Central Plains Region, MB
- Full-time
This is your opportunity to advance your career in a leadership role. As the Assistant Dairy/Frozen Department Manager, you will assist the Dairy/Frozen Manager to ensure that the…
Added 9 mins ago
MG
Assistant Vice President – Company Secretarial / Vice-président adjoint, Secrétariat d’entreprise
Maples Group
Montreal, QC
- Full-time
overseeing daily operations with a view to maintaining workflow and applying high corporate governance standards in all areas;
Added 9 mins ago
A4
Senior QMS / Quality Engineer ( Medical Devices)
Avenue 45
Mississauga, ON
- $110,000 to $145,000 CAD / year
- Full-time
…closely with Quality, Regulatory Affairs, R&D, Manufacturing, Operations, Supply Chain, and Program Management to ensure compliance with applicable regulatory requirements and industry…
Added 9 mins ago
ME
Controller
MNP Executive Search & Professional Recruitment
Nanaimo, BC
- Full-time
…and oversight across the day-to-day accounting and financial operations of Windley Contracting, Windley Industries and Timberland Industries. The Controller will lead a team of four and…
Added 9 mins ago
MI
Financial Controller
Make It Real LLC
Canada
- Full-time
Recent, hands-on US GAAP experience is required, with significant progressive accounting experience in a Controller, Assistant Controller, Accounting Manager, or comparable role.
Added 9 mins ago
L&
Assistant Store Manager - Sherway Gardens
Lindt & Sprüngli (Canada), Inc
Toronto, ON · Etobicoke, ON
- Full-time
We are looking for an enthusiastic and keen individual to fill the role of Assistant Store Manager for our Lindt Chocolate Shop in our brand new location in Sherway Gardens. The ideal…
Added 9 mins ago
L&
Assistant Store Manager - Sherway Gardens
Lindt & Sprüngli (Canada), Inc
Toronto, ON · Etobicoke, ON
- Full-time
We are looking for an enthusiastic and keen individual to fill the role of Assistant Store Manager for our Lindt Chocolate Shop in our brand new location in Sherway Gardens. The ideal…
Added 9 mins ago
TP
Senior Project Manager
The Princess Margaret Cancer Foundation
Toronto, ON
- $100,000 to $120,000 CAD / year
- Contract
Seeking an experienced Senior Project Manager to lead the end-to-end implementation and launch of multiple lottery programs, including the development and coordination of detailed launch…
Added 9 mins ago
T
Senior Operations Analyst
TD
Burlington, ON
- Full-time
This role will report to the Senior Manager Operations and act as a cross functional process analyst within TDEF Operations and provide product support including manuals, playbooks, SOPs.…
Added 9 mins ago
HT
Small Engine Mechanic - Turf & Compact Equipment
Huron Tractor Ltd
Chatsworth, ON
- Full-time
We’re proud to serve a community of customers that spans agricultural operations, commercial enterprises and homeowners, with one of the largest inventories of machines and parts in Canada.
Added 9 mins ago
HT
Agriculture Equipment Technician
Huron Tractor Ltd
Chatsworth, ON
- Full-time
We’re proud to serve a community of customers that spans agricultural operations, commercial enterprises and homeowners, with one of the largest inventories of machines and parts in Canada.
Added 9 mins ago
DL
Assistant SSC Manager
Dal-Tile LLC
AB · Edmonton, AB
- Full-time
Dal-Tile is currently seeking an exceptional Assistant Manager to join our TEAM! As the Assistant Manager we need some who will management skills that will lead our associates, train,…
Added 9 mins ago
DG
Dispatcher
Dilawri Group of Companies
North Vancouver, BC
- Full-time
Mercedes-Benz North Vancouver is seeking a Dispatcher to support the efficient operations of our Service Department. Reporting to the Service Manager, the Dispatcher plays a key role in…
Added 9 mins ago
DP
Warehouse Supervisor
Deux par Deux
Montreal, QC
- Full-time
Reporting to the Operations Manager (to the CEO in the interim), you will lead the warehouse team and work closely with our returns coordinator, customer service, e-commerce, wholesale and…
Added 9 mins ago
D
Senior Administrator, Core Datastorage
Domtar
Montreal, QC
- Full-time
Join the Infrastructure and Operations team as a “Storage and Backup” Administrator. In this role, you will be responsible for operating, supporting, and improving the company’s IT…

Closed listing

Assent

Sr. Customer Success Manager

Ottawa, ON, Canada

$100,000 to $130,000 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Experience: 6+ years of experience in customer success, project management, and/or consulting roles;
Posting language: English
Posted: Sep 2, 2026

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Search current openings

Original job description

Archived listing. The details below describe a past opening.

Company Description

Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.

At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and deep regulatory expertise to help organizations identify risk, make informed decisions and stay ahead of evolving requirements.

Trusted by more than 1,000 customers worldwide, Assent helps organizations stay ahead of evolving regulations across areas including responsible sourcing, human rights due diligence, PFAS reporting, Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate change with confidence while building stronger supplier relationships and driving measurable business value.

With more than 1000 team members across India, North America, Malaysia, the European Union, and Kenya, Assent brings together global expertise, diverse perspectives, and a shared commitment to innovation. Our hybrid work model enables teams to collaborate across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability, reflecting our commitment to creating lasting value for our customers, our people, and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal candidate is highly motivated, experienced working with senior level stakeholders (internally & externally) and managing complex/non-standard projects, with impeccable attention to detail and excellent interpersonal skills. Compensation for this role includes a competitive base salary plus eligibility to participate in our annual incentive plan.

Key Requirements & Responsibilities

Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;
Provides senior level support while managing the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
- Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
- Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;
- Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams.
Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins, in collaboration with Assent's Professional Services team.
Available to provide best practice and guidance where needed for Associate CSMs and CSMs for client escalations;
Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
Serve as a peer partner to new team members as required.
Coordinate user permissions in the Assent platform with Platform Operations.
Provides consultation, advocates and collaborates with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Provides recommendations while working with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.
Possess intermediate regulatory knowledge in order to consult with clients in program direction;
Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
Take on special projects to enhance customer success management processes. This can include leading groups of individual contributors through projects and process development.

Qualifications

Excellent oral and written communication skills in English (additional languages are an asset) - you communicate clearly, concisely and with tact;
A University, College and/or Post Graduate Certificate in Environmental Studies, International Business, Supply Chain Management, Product/Materials Compliance, a related area of study or equal working experience;
6+ years of experience in customer success, project management, and/or consulting roles;
Proven experience in consultative customer management and/or project management roles, leading initiatives with external stakeholders;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Advanced Microsoft Excel and data management and analysis skills - able to leverage all Excel functions to analyze and report on complex datasets;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.

Region: North America

Compensation: CAD 100000 - CAD 130000 - yearly

About employer

More about this job

Responsibilities

The Senior Customer Success Manager will manage client relationships, define compliance programs, and ensure the realization of economic value for assigned accounts. They will lead strategic planning sessions, analyze program results, and collaborate with internal teams to drive product adoption and business growth.

Requirements

Candidates must have 6+ years of experience in customer success, project management, or consulting, along with a relevant university degree or equivalent experience. Proficiency in Microsoft Excel, strong communication skills, and intermediate regulatory knowledge are required for this role.

Skills

Customer success
Project management
Consulting
Strategic planning
Relationship management
Data analysis
Microsoft Excel
Regulatory knowledge
Supply chain management
Communication
Stakeholder management
Product compliance
SaaS
Business value optimization
Account management

Benefits

Vacation time
Life leave days
Corporate bonus program
Retirement savings options
Professional development days
Flexible work options
Volunteer days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Project Management
SaaS
Supply Chain Management
Regulatory Compliance
PFAS Reporting
Digital Product Passports
Human Rights Due Diligence
Responsible Sourcing
Executive Business Reviews
CRM
Data Analysis
Microsoft Office
Google Applications
B Corporation
Product Intelligence
Strategic Planning
Account Management
Consulting
Professional Services

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