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Added 28 mins ago
PSR Catalog & TM Forum Enterprise Architect
Prodapt
Canada
…the architecture, governance, and end-to-end design of the Product-Service-Resource (PSR) catalog model across the customer lifecycle, from Day -1 Catalog Authoring through Day 0 Buy, Day 1…
Added 43 mins ago
MG
Part-Time Seasonal Sales Support Advisor (Oakridge)
Moncler Group
Vancouver, BC
- Part-time
Working across both front of house (FOH) and back of house (BOH), the Seasonal Sales Support Advisor partners with Client Advisors, Operations, Visual Merchandising, and store management to…
Added 43 mins ago
MG
Part-Time Seasonal Sales Support Advisor (Vancouver)
Moncler Group
Vancouver, BC
- Part-time
Working across both front of house (FOH) and back of house (BOH), the Seasonal Sales Support Advisor partners with Client Advisors, Operations, Visual Merchandising, and store management to…
Added 43 mins ago
MG
Part-Time Seasonal Sales Support Advisor (Holt Renfrew)
Moncler Group
Mississauga, ON
- Part-time
Working across both front of house (FOH) and back of house (BOH), the Seasonal Sales Support Advisor partners with Client Advisors, Operations, Visual Merchandising, and store management to…
Added 43 mins ago
MG
Part-Time Seasonal Sales Support Advisor (Yorkdale)
Moncler Group
Toronto, ON
- Part-time
Working across both front of house (FOH) and back of house (BOH), the Seasonal Sales Support Advisor partners with Client Advisors, Operations, Visual Merchandising, and store management to…
Added 1 hour ago
SB
Open for Account Executives
Sterling Brokers
Canada
- Full-time
Mandatory requirement: licensed insurance advisor -LLQP (Life, Accident and Sickness License) and E&O Coverage in force and in good standing in your home province.
Added 1 hour ago
T
Strategic Industry Advisor - Lumber & Forest Products
Timberflows
Cambridge, ON
- Full-time
We are seeking a Strategic Industry Advisor - Lumber & Forest Products with extensive senior-level experience in the lumber, forest products, lumber distribution, trading, or related…
Added 2 hours ago
Sales Advisor - Montreal
ANINE BING
Montreal, QC
ANINE BING is looking for a full time Sales Advisor/ Stylist to join the team at our store located in Montreal.
Added 2 hours ago
S
Beauty Advisor - Flex
sephora.com
Toronto, ON
- $18.2 to $21.4 CAD / hour
- Full-time
Your role at Sephora Canada: As a Beauty Advisor, you'll be the face of Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all things beauty. Through…
Added 2 hours ago
S
Paid Services Beauty Advisor - Part Time
sephora.com
Calgary, AB
- $17.5 to $20.6 CAD / hour
As our Paid Service Beauty Advisor, you are an expert in all thing’s beauty! You’re here to guide our clients on their beauty journey at the Beauty Studio & beyond. It’s not just about the…
Added 2 hours ago
T
PIA Client Service Associate
TD
Montreal, QC
- Full-time
…one-on-one relationship with a dedicated and professional Investment Advisor (IA), while maintaining active participation in decisions regarding their investment portfolio. It's a very…
Added 2 hours ago
T
TDIP - Associate Director, Relationship Management
TD
Toronto, ON
- Full-time
As a trusted advisor, the Associate Director develops deep client relationships, delivers deposit, treasury, operational banking and credit solutions, and partners across TD to support…
Added 2 hours ago
D
Internship, IT sector, Fall 2026
Desjardins
Montreal, QC · Levis, QC
- Full-time
…comprehensive knowledge of the business segment while acting as an advisor to assigned clients and…
Added 3 hours ago
WP
Sales Advisor - Yorkdale
Warby Parker
Toronto, ON
- Part-time
Warby Parker is searching for a well-rounded Sales Advisor to help us deliver the best possible service to each and every one of our customers. (At other brands, you might see similar roles…
Added 3 hours ago
C
Mobile Mortgage Advisor - Downtown Vancouver
CIBC
Vancouver, BC
- Full-time
…clients achieve their home ownership dreams. As a Mobile Mortgage Advisor, you’ll have the flexibility to meet with your clients where and when it’s convenient for them. You’ll make lasting…
Added 4 hours ago
EP
Field Service Technician - Laval
East Penn Canada: Backup Power Division
Laval, QC
- Full-time
Participate in occasional in-shop activities, such as conducting pre-delivery product inspections and installing battery monitoring devices, status indicator lights, and other similar…
Added 4 hours ago
A
Personal Banking Advisor - Calgary Marda Loop
ATB
Calgary, AB
- Full-time
Elevate Your Career as a Personal Banking Advisor at ATB Financial!
Added 5 hours ago
S
Beauty Advisor - Flex
sephora.com
Red Deer, AB
- $17 to $20 CAD / hour
- Full-time
Your role at Sephora Canada: As a Beauty Advisor, you'll be the face of Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all things beauty. Through…
Added 5 hours ago
M
AI Business Solutions
Microsoft
Calgary, AB · Edmonton, AB · Vancouver, BC · Winnipeg, MB
- Full-time
We are seeking an experienced Copilot Cloud Solution Architect to serve as a trusted advisor and technical leader for Microsoft's strategic Retail & Consumer Goods customers.
Added 6 hours ago
EP
Technical Sales Representative - Laval
East Penn Canada: Backup Power Division
Montreal, QC
- Full-time
Industry‑leading training and development, including in‑house product and sales training, as well as tuition reimbursement to support continued growth
Added 7 hours ago
ME
Seasonal Store Advisor
Mountain Equipment Company
Calgary, AB
- Temporary
…new things and plan new adventures – and as a Seasonal Store Advisor, you’ll be there to help make it all…
Added 7 hours ago
ME
Seasonal Store Advisor
Mountain Equipment Company
Kelowna, BC
- $19.35 to $20.2 CAD / hour
- Temporary
…new things and plan new adventures – and as a Seasonal Store Advisor, you’ll be there to help make it all…
Added 7 hours ago
CS
Client Advisor, Vancouver - Margiela
CALZATURIFICIO STEPHEN S.R.L.
Vancouver, BC
- Full-time
The Client Advisor serves as the primary point of contact for clients, providing exceptional service, guidance, and solutions tailored to their needs. The role involves driving sales,…
Added 7 hours ago
HR
Specialist, Designated Beauty Advisor (DBA) - Creed
Holt Renfrew
Mississauga, ON
- Full-time
The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also…
Added 9 hours ago
M
Part-Time Seasonal Sales Support Advisor (Bloor Holt Renfrew)
Moncler
Toronto, ON
- Part-time
Working across both front of house (FOH) and back of house (BOH), the Seasonal Sales Support Advisor partners with Client Advisors, Operations, Visual Merchandising, and store management to…

Closed listing

Assent

Sr. Customer Success Manager

Toronto, ON, Canada
Ottawa, ON, Canada

$100,000 to $130,000 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Experience: 6+ years of experience in customer success, project management, and/or consulting roles;
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Company Description

Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.

At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and deep regulatory expertise to help organizations identify risk, make informed decisions and stay ahead of evolving requirements.

Trusted by more than 1,000 customers worldwide, Assent helps organizations stay ahead of evolving regulations across areas including responsible sourcing, human rights due diligence, PFAS reporting, Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate change with confidence while building stronger supplier relationships and driving measurable business value.

With more than 1000 team members across India, North America, Malaysia, the European Union, and Kenya, Assent brings together global expertise, diverse perspectives, and a shared commitment to innovation. Our hybrid work model enables teams to collaborate across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability, reflecting our commitment to creating lasting value for our customers, our people, and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal candidate is highly motivated, experienced working with senior level stakeholders (internally & externally) and managing complex/non-standard projects, with impeccable attention to detail and excellent interpersonal skills. Compensation for this role includes a competitive base salary plus eligibility to participate in our annual incentive plan.

Key Requirements & Responsibilities

Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;
Provides senior level support while managing the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
- Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
- Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;
- Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams.
Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins, in collaboration with Assent's Professional Services team.
Available to provide best practice and guidance where needed for Associate CSMs and CSMs for client escalations;
Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
Serve as a peer partner to new team members as required.
Coordinate user permissions in the Assent platform with Platform Operations.
Provides consultation, advocates and collaborates with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Provides recommendations while working with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.
Possess intermediate regulatory knowledge in order to consult with clients in program direction;
Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
Take on special projects to enhance customer success management processes. This can include leading groups of individual contributors through projects and process development.

Qualifications

Excellent oral and written communication skills in English (additional languages are an asset) - you communicate clearly, concisely and with tact;
A University, College and/or Post Graduate Certificate in Environmental Studies, International Business, Supply Chain Management, Product/Materials Compliance, a related area of study or equal working experience;
6+ years of experience in customer success, project management, and/or consulting roles;
Proven experience in consultative customer management and/or project management roles, leading initiatives with external stakeholders;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Advanced Microsoft Excel and data management and analysis skills - able to leverage all Excel functions to analyze and report on complex datasets;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.

Region: North America

Compensation: CAD 100000 - CAD 130000 - yearly

About employer

More about this job

Responsibilities

The Senior Customer Success Manager will manage client relationships, define compliance programs, and ensure the realization of economic value from subscriptions. They will lead strategic planning sessions, analyze program performance, and collaborate with internal teams to drive product adoption and growth.

Requirements

Candidates must have 6+ years of experience in customer success, project management, or consulting roles. A university or college degree in a relevant field such as Environmental Studies, International Business, or Supply Chain Management is required.

Skills

Customer success
Project management
Consulting
Strategic planning
Relationship management
Data analysis
Microsoft Excel
Regulatory knowledge
Communication
Supply chain management
SaaS
Account management
Executive business reviews
Problem solving
Leadership

Benefits

Vacation time
Life leave days
Corporate bonus program
Retirement savings options
Professional development days
Flexible work options
Volunteer days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Project Management
SaaS
Supply Chain Management
Regulatory Compliance
PFAS Reporting
Digital Product Passports
Human Rights Due Diligence
Responsible Sourcing
Data Analysis
Microsoft Excel
CRM
Strategic Planning
Executive Business Reviews
B Corporation
Product Intelligence
Consulting
Account Management
Professional Services
Risk Identification

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