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Added 2 months ago
Senior Satellite Systems Designer - Payload Lead
Kepler Communications
Toronto, ON
Full-time
As a Senior Satellite Systems Designer / Engineer focused on Payload Management, you will serve as a key technical leader responsible for coordinating, integrating, and managing…
Added 2 months ago
Satellite Systems Designer - Analysis & Support
Kepler Communications
Toronto, ON
Full-time
As a Systems Engineer, you will support satellite and payload development programs by contributing to mission analysis, system-level engineering, payload integration, verification planning,…
Added 4 months ago
Application Support Engineer - Canada
Assetsoft
The Archipelago Township, Ontario · Markham Central, Ontario
Full-time
The Application Support Engineer (ASE) is a hybrid techno-functional role responsible for providing endto-end support for business-critical applications, proactively resolving issues, and…
Added 2 months ago
Inference ML API SDET
Cerebras Systems
Toronto, Ontario
Full-time
As a Senior Software Engineer in Test for the ML API features team, you will lead testing strategy and execution for AI/ML models, evaluating accuracy, fairness, and performance at scale.…
Added 1 month ago
Technical Web Lead
Diligent Corporation
Vancouver, BC
We are seeking a Senior Web Engineer to own and improve the technical foundation of our marketing web platform while building high-quality web experiences that support our brand, marketing,…
Added 2 months ago
Senior Optical Engineer
Nokia
Ottawa, ON
Full-time
Prefer years of experience integrating various and adjacent disciplines for product development, as calibration automation, test automation, electrical, FPGA, FW, SW
Added 2 months ago
Full Stack Software Engineer
Adaria Vending Services Limited
Concord, Ontario
Full-time
Adaria Technology Innovations is looking for a Full Stack Software Engineer to join our growing team in Concord, Ontario. In this role, you will help design, build, deploy, and support…
Added 2 months ago
Optical Components Test Engineer - Ottawa or Quebec City
Ciena
Ottawa, Ontario
Full-time
5+ years of experience developing automated test systems and software for production environments
Added 3 months ago
Manufacturing Engineer
OpTalent
Mississauga, ON
Full-time
This is a hands-on Manufacturing Engineer role suited for an
Added 1 month ago
Senior Manager, Customer Success Applications
Clio
Toronto, ON · Burnaby, BC · Vancouver, BC · Calgary, AB
Full-time
…engineering team: changes ship through GitHub pull requests, we test and evaluate our work, and we use AI as a core part of how we…
Added 2 months ago
Senior Software Engineer, Backend
d1g1t
Toronto, Ontario
Full-time
We are looking for a Senior Software Engineer, Backend to join our engineering team and contribute to a large, complex production platform used by sophisticated financial services clients.
Added 2 months ago
Ingénieur(e) en conception technique – Turbines (Lead) – Hydro Power / Lead Turbine Design Engineer – Hydro Power
GE Vernova
Brossard, Quebec
Full-time
Within the Turbine team at GE Vernova, you are a key player in the energy transition. As a Lead Turbine Design Engineer, you will drive the technical execution of hydro turbine projects…
Added 2 months ago
Senior Hardware Engineer (Systems) - Onsite Position
Curtiss-Wright Corporation
Ottawa, Ontario · Canada-Ottawa
Full-time
Senior Hardware Engineer (Systems)- Onsite Position
Added 3 months ago
Ingénieur en verification RF/ RF Test Engineer
Telesat
Gatineau, Quebec
Full-time
Added 2 months ago
Senior Software Engineer - Java
Haventree Bank
Toronto, ON
Full-time
Haventree is looking for a strong senior software back-end engineer to join our fast-growing team, where you will work on designing and building APIs that power our customer-facing…
Added 2 months ago
Software Engineer
Intellistack
Remote, Canada
$120,000 to $150,000 CAD / year
Full-time · Remote
You are a pragmatic software engineer who enjoys solving complex technical problems and building scalable, secure systems. You have a strong foundation in backend development and a passion…
Added 17 days ago
Software Engineer II, Web
Pinterest
Toronto, Ontario
As a Software Engineer at Pinterest, you will contribute to initiatives that empower developers to build modern, world-class web experiences for Pinners with high productivity, performance,…
Added 2 months ago
Senior Software Quality Engineer
Invesco Ltd.
Charlottetown, Prince Edward Island
Full-time
The Senior Software Quality Engineer leads the design, execution, and oversight of complex test strategies to ensure the delivery of high quality, reliable software products for Invesco’s…
Added 2 months ago
Manufacturing Test - ATE and Bed of Nails Specialist
dcbel Inc
Montreal, Quebec
Full-time
Reporting to the Lead Electronics Engineer, your role will be to design, develop, and deliver high-reliability bed‑of‑nails test fixtures and ATE interfaces optimized for robust, repeatable…
Added 2 months ago
Manufacturing Test System Architect
dcbel Inc
Montreal, Quebec
Full-time
Reporting to the Lead Electronics Engineer, your role will be to define and develop the overall test station architecture, ensuring consistency, modularity, and reusability across all test…
Added 2 months ago
Air Systems/Pneumatics Engineer
SOGECLAIR
Remote, Canada
Full-time · Remote
Act as a systems engineer and carry out pneumatics discipline activities.
Added 2 months ago
Air Systems/Pneumatics Engineer
SOGECLAIR
Remote, Canada
Full-time · Remote
Act as a systems engineer and carry out pneumatics discipline activities.
Added 1 month ago
Optical Engineer II
Rocket Lab Corporation
Toronto, ON
…that allow them to thrive in space, like solar panels, flight software, star trackers, optical systems, separation systems, radios, and…
Added 1 month ago
ASIC Verification Engineer (7745)
TSMC
Ottawa, ON
The Digital Verification Engineer will work closely with design teams to validate digital circuit implementations, develop test benches, perform functional verification preparing…
Added 2 months ago
Manufacturing Engineer
Kepler Communications
Toronto, ON
Full-time
Kepler is looking for a Manufacturing Engineer to aid in the development of manufacturing processes, procedures and implement industry best practices to design and manufacture and assemble…

Assetsoft

Application Support Engineer - Canada

The Archipelago Township, ON, Canada
Markham Central, ON, Canada

Job type: Full-time
Experience: 2+ years of experience in application support, technical troubleshooting, or a similar role.
Posting language: English
Posted: May 14, 2026

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Original job description

Job Description

Position Overview:

The Application Support Engineer (ASE) is a hybrid techno-functional role responsible for providing endto-end support for business-critical applications, proactively resolving issues, and documenting solutions to ensure knowledge transfer and efficient onboarding. As a key application help desk and production support team member, the ASE ensures the smooth operation of software systems while working collaboratively with clients, internal teams, and external vendors.

Responsibilities:

• Incident Management:

- Serve as the primary point of contact for client-reported application issues raised through ticketing systems, email, or communication channels (e.g., Teams).

• Troubleshooting & Root Cause Analysis:

Analyze, troubleshoot, and resolve application-related issues, including access, performance, and configuration problems.

• Technical Expertise:

- Query and analyze SQL databases to retrieve data and resolve discrepancies.

Test and debug API integrations for real-time data exchange between software systems (e.g., MRI, IVIVA).

Investigate browser-specific issues and recommend solutions (e.g., clearing cache).

• Documentation:

Maintain a well-documented knowledge base with step-by-step guides for common issues.

Log all incidents in a ticketing system, including troubleshooting steps and resolutions, to ensure traceability and consistency.

• Collaboration:

Work closely with software vendors to escalate unresolved issues, ensuring timely responses within agreed SLAs.

Partner with internal teams for cross-functional tasks such as testing, training, and process improvement.

• Client Training:

Conduct remote and onsite sessions for end users to help them understand system functionalities and best practices.

• Continuous Improvement:

Proactively identify recurring issues and implement preventive measures to enhance system stability.

• Production Validation & Testing:

Perform post-implementation testing to verify the resolution of reported defects and validate system changes.

Requirements

• Technical Skills:

Strong knowledge of SQL for data queries and troubleshooting.

Hands-on experience with REST/SOAP APIs, including testing via tools like Postman.

Familiarity with enterprise applications such as Yardi, MRI Software, Procore, and IVIVA, RapidGlobal.

Experience in cloud integration and debugging applications built on .NET frameworks is a plus.

Knowledge of real estate enterprise software platforms & help desk support processes is considered an asset.

Familiarity with applications such as Yardi, MRI Software, and Procore will be advantageous.

• Soft Skills:

Excellent analytical skills to quickly understand and resolve complex issues.

Strong communication skills to engage with technical and non-technical stakeholders effectively.

Ability to manage stress and handle aggressive timelines or challenging clients.

• Industry Knowledge: Understanding real estate, property management systems, and accounting processes is preferred.

• Tools: Familiarity with ticketing systems, remote desktop applications, and collaboration platforms (e.g., Teams).

Education and Experience:

Bachelor’s degree in computer science, IT, or a related field.

2+ years of experience in application support, technical troubleshooting, or a similar role.

Exposure to real estate management systems and global client interactions is an asset.

Work Environment:

Working Hours: 9:00 AM EST to 5:30 PM EST (Canada Time Zone).

Location: In-Office (Markham, Toronto, Canada).

Additional Notes:

The ASE must liaise with team leaders and managers, ensuring alignment with client expectations and internal escalation policies.

Exposure to highly micromanaged environments and readiness to adapt to evolving workflows are required.

This role suits candidates who are passionate about technology, problem-solving, and delivering exceptional client experiences. We encourage you to apply if you are eager to work in a dynamic, fastpaced environment.

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More about this job

Responsibilities

The Application Support Engineer provides end-to-end technical and functional support for business-critical applications, focusing on incident management and root cause analysis. They are responsible for querying databases, debugging API integrations, and collaborating with vendors to ensure system stability.

Requirements

Candidates must have a Bachelor's degree in IT or Computer Science and at least 2 years of experience in application support. Proficiency in SQL, API testing tools like Postman, and familiarity with real estate enterprise software is required.

Skills

SQL
REST/SOAP APIs
Postman
Yardi
MRI Software
Procore
IVIVA
RapidGlobal
.NET Framework
Incident Management
Root Cause Analysis
Technical Troubleshooting
Client Training
API Debugging
Production Validation
Knowledge Base Documentation

Visa sponsorship

Not detected in the job text

Keywords

SQL
REST API
SOAP API
Postman
Yardi
MRI Software
Procore
IVIVA
RapidGlobal
.NET
Real Estate Management Systems
Property Management
Incident Management
SLA
Production Support
Help Desk
Root Cause Analysis
Cloud Integration
Technical Troubleshooting
Enterprise Software

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