Project Manager / Implementation Specialist
- Calgary, AB, Canada
- Canada - Calgary, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
Job Summary:
The Project Manager / Implementation Specialist is responsible for leading the deployment of AssetWorks GPS solutions for fleet customers across North America. This role manages implementation projects from kickoff through go-live, serving as the primary customer contact while coordinating software configuration, hardware deployment, training, and project execution to ensure successful outcomes.Job Description:
- Lead multiple AW GPS implementation projects from initiation through successful go-live.
- Develop and manage project plans, schedules, risks, action items, budgets, and status reporting.
- Serve as the primary point of contact for customers throughout the implementation lifecycle.
- Gather and document business requirements and configure AW GPS solutions to meet customer operational needs.
- Coordinate GPS hardware installations, device activation, and deployment logistics.
- Deliver installation training to customers, technicians, dealers, and installation partners on AW GPS hardware, wiring standards, troubleshooting procedures, and deployment best practices.
- Conduct administrator and end-user training sessions to ensure successful adoption of the solution.
- Troubleshoot GPS and telematics hardware, connectivity, sensor integrations, and related deployment issues.
- Analyze customer business processes and operational challenges to identify opportunities for product enhancement.
- Develop detailed feature requests, business requirements, and use cases for Product Management and Engineering teams to address customer needs and improve the AW GPS platform.
- Facilitate project meetings, stakeholder reviews, and executive status updates.
- Manage project risks, issue resolution, escalations, and change requests.
- Support pilot deployments, large-scale rollouts, and post-implementation optimization activities.
- Maintain project documentation, installation standards, training materials, and implementation best practices.
- Ensure projects are delivered on time, within scope, and achieve customer satisfaction objectives.
Worker Type:
RegularNumber of Openings Available:
1More about this job
Responsibilities
The Project Manager / Implementation Specialist leads the end-to-end deployment of GPS solutions for fleet customers, managing project plans, hardware installations, and software configurations. They serve as the primary point of contact for clients, facilitating training, troubleshooting technical issues, and gathering business requirements to ensure successful project outcomes.
Requirements
The role requires experience in managing complex implementation projects, including hardware deployment and software integration within the telematics or fleet industry. Candidates must possess strong project management skills, the ability to conduct technical training, and proficiency in troubleshooting hardware and connectivity issues.
Skills
- Project Management
- Implementation Specialist
- GPS Solutions
- Fleet Management
- Software Configuration
- Hardware Deployment
- Technical Training
- Telematics
- Troubleshooting
- Business Requirements
- Stakeholder Management
- Risk Management
- Project Planning
- Data Analysis
- Customer Support
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Technology
- Software
- Logistics
- Customer Service & Support
Keywords
- Project Management
- Implementation
- GPS
- Fleet Management
- Telematics
- Hardware Installation
- Software Configuration
- Technical Training
- Troubleshooting
- Business Requirements
- Stakeholder Reviews
- Risk Management
- AssetWorks
- Deployment Logistics
- Connectivity
- Sensor Integration
- Product Enhancement
- Project Lifecycle
- North America
- Customer Satisfaction