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Financial Services Representative - Full Time
Meridian Credit Union
Burlington, ON
$50,000 to $53,000 CAD / year
Full-time
As our Financial Services Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In…
Financial Services Representative - Full Time - 12 Month Contract
Meridian Credit Union
Hamilton, ON
$50,000 to $53,000 CAD / year
Full-time
As our Financial Services Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In…
Financial Services Representative - Full Time - 4 Month Contract
Meridian Credit Union
Toronto, ON
$50,000 to $53,000 CAD / year
Full-time
As our Financial Services Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In…
Financial Services Representative - Full Time - 12 Month Contract
Meridian Credit Union
Grimsby, ON
$50,000 to $53,000 CAD / year
Full-time
As a Financial Services Representative (12-Month Contract):
Registrarial Services Representative TERM
University of Toronto
Mississauga, ON
Reporting to the Assistant Registrar, Front-Line Services, the Registrarial Services Representative is the first point of contact in the Office of the Registrar and provides proactive,…
Client Services Representative
TransPerfect
Toronto, ON
Full-time
The Customer Services Representative reports directly to the Customer Services Director and is responsible for providing high-quality technical and operational support to clients and users.
Client Services Representative, Contract
DLL Group
Burlington, ON
Full-time
The Client Service Representative is responsible for handling inbound requests (phone/email/ mail) from customers (external/internal), vendors, brokers and agents, for active,…
Guest Services Representative (Full-Time)
SoHo Hotel Toronto
Toronto, ON
Full-time
As a Guest Services Representative, you will provide a warm, genuine welcome to every guest while ensuring seamless check-in and check-out processes. You will serve as the primary point of…
Member Services Representative - Full Time
Meridian Credit Union
Hamilton, ON
$45,000 to $49,900 CAD / year
Full-time
As our Member Experiences Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In…
Member Services Representative - Part Time
Meridian Credit Union
Pembroke, ON
$45,000 to $49,900 CAD / year
Part-time
As our Member Experiences Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In…
Member Services Representative - Part-Time
Meridian Credit Union
St. Catharines, ON
$45,000 to $49,900 CAD / year
Part-time
As a Member Services Representative (Part-Time):
Member Services Representative - Part-Time
Meridian Credit Union
Windsor, ON
$45,000 to $49,900 CAD / year
Part-time
As a Member Services Representative (Part-Time):
Member Services Representative
Meridian Credit Union
Welland, ON
$45,000 to $49,900 CAD / year
Part-time
As a Member Services Representative (Part-Time):
Added 1 day ago
Support Services Representative
City of Kitchener
Kitchener, ON
Temporary
As part of the Support Services team, you will work collaboratively with various divisions within the INS department to supply administrative functions such as data entry and accounts…
Financial Services Representative - Temporary
Conexus Credit Union
Moosomin, SK
Part-time
We’re looking for an agile member-service ambassador to come on board as a temporary part-time Financial Service Representative in Moosomin! You will be the first point of contact for…
Financial Services Representative - Temporary
Conexus Credit Union
Moosomin, SK
Part-time
We’re looking for an agile member-service ambassador to come on board as a temporary part-time Financial Service Representative in Moosomin! You will be the first point of contact for…
Representant au Service Client / Client Services Representative
MEDLOG Transport & Logistics
Montreal, QC
Full-time
The main responsibility of a Client Services Representative is to create the first link between MEDLOG, the carriers and the customers for order fulfillment as well as review daily the…
Member Services Representative II
Conexus Credit Union
Melville, SK
Full-time
We’re looking for a motivated team player who is member service focused to come on board as a temporary full-time Member Services Representative II (MSR II) at our Melville Branch for up to…
Financial Services Representative
Rosenort Credit Union
Winkler, MB
Full-time
As a key player in our Member Services department, you will provide members with a range of services involving the promotion and sales of both cash and non-cash deposit products. This…
Claims Client Services Representative - Neurodiversity Hiring Initiative
Specialisterne
Mississauga, Ontario
Full-time
As a leading Canadian financial services co-operative, Co-operators offers multi-line insurance and investment products, services, and advice to build financial strength and security. With…
Client Services Representative
MEDLOG Canada Inc.
Montreal, QC
The main responsibility of a Client Services Representative is to create the first link between MEDLOG, the carriers and the customers for order fulfillment as well as review daily the…
Member Services Representative - Lorette Branch
Assiniboine Credit Union
L'Ancienne-Lorette, QC
Full-time
Reporting to the Branch Manager, the Member Service Representative (MSR) plays a key role in delivering consistent and compelling member experience at ACU. The Member Service Representative…
Member Services Representative (9 Month Term) - McTavish Branch
Assiniboine Credit Union
Brandon, MB
Full-time
Reporting to the Assistant Branch Manager, the Member Service Representative (MSR) plays a key role in delivering consistent and compelling member experience at ACU. The Member Service…
Guest Services Representative - Winter 2026/27
Sun Peaks Resort
BC · Sun Peaks Mountain, BC
Full-time
…all this and more in your free time as a part of our Guest Services department. We are seeking to recruit a diverse team with varying time commitments. We can offer full-time or part-time…
Added 6 hours ago
Customer Service - Consumer Services Representative
CCM Hockey
Montreal, QC
…equipment. Our mission is to inspire dreams and empower every player to fulfill their passion while enjoying their game. Our team's vision is to be the leading brand on and off the ice, by…

Assiniboine Credit Union

Member Services Representative (9 Month Term) - McTavish Branch

Brandon, MB, R7A 2X1, Canada

Job type: Full-time

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

The Member Service Representative provides transactional support and digital banking assistance while identifying member needs to provide appropriate financial guidance. They act as the primary point of contact to ensure high-quality service, resolve concerns, and contribute to the branch's overall member retention and satisfaction.

Requirements

Candidates must possess a minimum of a high school diploma and two to three years of relevant experience, or an equivalent combination of both. Strong communication, cash handling, and customer service skills are essential for this role.

Experience

2 to 5 years

Education

high school

Working hours

38 hours per week

Work arrangement

On-site

Skills

Customer service
Cash handling
Communication skills
Relationship building
Problem-solving
Digital banking
Financial product knowledge
Attention to detail
Multitasking
Computer applications
Teamwork
Sales support
Risk management
Compliance
Lobby management

Benefits

Bonuses
Matched pension program
Health benefits
Dental benefits
Training programs
Career development

Visa sponsorship

Not detected in the job text

Keywords

Member Services
Banking
Financial Services
Cash Handling
Customer Experience
Digital Banking
Risk Management
Compliance
Values-based Banking
B Corporation
Transaction Processing
Relationship Management
Financial Products
Sales Growth
Member Engagement
Internal Control
Fraud Prevention
Diversity and Inclusion
Agricultural Communities
Francophone Services

Original job description

Overview

Reporting to the Assistant Branch Manager, the Member Service Representative (MSR) plays a key role in delivering consistent and compelling member experience at ACU. The Member Service Representative supports members with their day-to-day transactions and digital banking, listens and asks questions to uncover members’ unique needs, answers their inquiries, resolves concerns, and connects them to the team of experts across ACU. Often acting as the first point of contact for members in branch, the Member Service Representative contributes to the overall satisfaction and retention of ACU members, and champions/ supports Assiniboine Credit Union/ Caisse Assiniboine (ACU)’s commitment to rural and agricultural communities, francophone services, values-based banking and ACU’s triple bottom line accountability to people, planet, and prosperity.

KEY ACCOUNTABILITIES

Provide a high level of service by attending to members in a courteous and professional manner, ensuring all advice and service delivery standards are met and exceeded at all times.
Engage members in meaningful conversations - both in person and over the phone - to uncover their goals and needs, provide thoughtful guidance, and connect them with the appropriate Advisor for support with immediate and future financial needs, including relevant referrals for ACU’s products and services.
Promote, educates and assists members with a digital-first mindset and technological solutions.
Provide transactional service to members including deposit processing, withdrawals, bill payments, cheque cashing, etc.
Assist with opening and closing duties of the vault, ATM, and cash recycler units as required.
Support lobby management, greeting members warmly on arrival. Achieves individual targets and collaborates to support team success, demonstrating service excellence and product knowledge.
Resolve member complaints with an aim for first contact resolution and referring complex issues when needed.
Observe and adhere to all credit union policies and procedures on internal control and risk management including security requirements for cash custody & safeguarding, frauds, forgeries and robbery procedures.
Demonstrate understanding of ACU’s commitment to values-based banking, shared value, respectful workplace, and Diversity, equity and inclusion.
Maintain privacy, keeping strictly confidential member information that becomes available to them in the course of their duties.
Keep current on best practices, business trends and potential problems, issues and changes in the financial services industry, and other external forces.
Responsible for compliance and risk management, through the execution of internal policies and procedures, always maintain ongoing compliance with regulatory and legislative requirements.
Ensure that all programs, policies and process are implemented in a manner that supports ACU’s commitment to rural and agricultural communities, francophone services, values-based banking, respectful workplace and diversity, equity and inclusion.

QUALIFICATIONS

Education and experience
The competencies for this position would require a minimum grade twelve diploma, plus two to three years job-related experience or an equivalent combination of education and experience. Previous customer service experience is an asset.

Key Occupational Skills

Strong communication skills with a focus on building relationships
Cash handling experience including counting cash and balancing cash flows
Excellent customer service experience and a strong team player
Ability to identify member needs and recommend appropriate products or services, supporting sales growth and member engagement
Proven track record in completing tasks with high accuracy and attention to detail
Effective problem-solving skills with ability to prioritize and multitask
Proven experience with various computer applications
Knowledge of credit union products and services, policies and procedures is an asset

WHO WE ARE?

As a Certified B Corporation® and one of Manitoba’s Top Employers (2024), the culture of Assiniboine Credit Union is supportive of the individual while focused on the greater community. You’ll be motivated by shared values and encouraged to always think about how, through financial sustainability, we can do more for our members, our employees and our community.

Choosing to work at Assiniboine Credit Union means that you’ll be working for an organization that:

puts people, planet and prosperity first,
values diversity and inclusion,
is focused on social and environmental responsibility,
supports employees through training programs and long-term career development,
offers a competitive total compensation program which includes bonuses, a matched pension program, and health and dental benefits.

If doing things differently and doing more is part of who you are, join us on a rewarding journey where your personal aspirations and career goals can align.

If you are interested in applying for this position, please submit your application by Monday, 21st September, 2026, 4:00 pm. We thank everyone who applies, but only candidates selected for an interview will be contacted.

We are committed to workforce diversity and actively recruit people with diverse backgrounds, experiences, and perspectives reflecting the community in which we live and work. Applicants may request reasonable accommodation related to the materials and activities used throughout the selection process.

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