Position Title: Billing Clerk Location: Acheson, Alberta Position Type: Full-Time, Permanent (Salary)
Position Logistics: On-Site Department: Finance Reports Directly To: Billing Administrator Lead
Salary: $45, 000 - $55, 000 Start Date: December 1, 2026 (or sooner if available)
Associated Ambulance
With over 40 years of experience in Emergency Medical Services, Associated Ambulance is proud to be the largest private EMS contractor in Alberta. We deliver Advanced Life Support (ALS), Basic Life Support (BLS) and Inter Facility Transfer Services to 22 rural and 2 metro locations across Alberta.
Associated Ambulance is currently searching for a Billing Clerk to join our Team! The Billing Clerk is responsible for accurate and timely patient and service billings, payment follow-up, and accounts receivable administration. This role regularly interacts with patients and other stakeholders regarding billing and outstanding balances and must be comfortable navigating difficult or sensitive conversations with professionalism, empathy, and confidence.
Key Responsibilities
- Prepare accurate and timely patient and service billings, including regular and special billings.
- Issue invoices, statements, receipts, and account summaries.
- Monitor outstanding balances and follow up on overdue payments.
- Have direct and, at times, difficult conversations with patients or other responsible parties regarding outstanding balances, payment expectations, and billing concerns.
- Respond to billing questions and resolve discrepancies in a professional, respectful, and timely manner.
- Work with internal teams to obtain or confirm information required for accurate billing.
- Assist with month-end reporting, reconciliations, and accounts receivable activities.
- Maintain accurate billing records and appropriately handle confidential patient and financial information.
- Perform filing, mail processing, record management, and other related administrative duties.
- Perform other duties as required.
Qualifications
- Previous billing, accounts receivable, healthcare administration, or related experience is preferred.
- Strong communication and interpersonal skills, including the confidence to navigate challenging financial conversations.
- Professional and empathetic approach when dealing with patients and sensitive circumstances.
- Strong attention to detail, organization, and problem-solving skills.
- Ability to manage multiple priorities and follow outstanding matters through to resolution.
- Proficiency with Microsoft Excel, Outlook, and related business systems.
- Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
Application deadline will be November 30th, 2026. This role will remain open until a suitable candidate is found. Only those selected for an interview will be contacted. Resumes may be retained for future opportunities. Associated Ambulance is committed to diversity and equal opportunity and considers all qualified applicants for employment.
