IT Support Technician
- Regina, SK, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- A minimum of 3-5 years of experience providing end-user IT support including setting up and deploying computers within a standardized corporate environment
- Posting language
- English
- Posted
Original job description
The opportunity
Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated IT Support Technician to join our team in our Regina office. In this role, you will report to the Operations Manager in Saskatchewan/Manitoba with functional reporting responsibilities to the Director of Information Technology or designate. You will provide responsive, effective, and client-focused technical support to the Saskatchewan/Manitoba operations and the Associated Engineering Group of Companies.
The IT Support Technician serves as a primary, hands-on support resource across the organization and its various business units and locations. The position collaborates with the Service Desk Coordinator, other IT Support Technicians, IT System Administrators, technology vendors, and designated software owners to resolve technical issues, coordinate equipment purchases and renewals, support new employees, maintain documentation, and contribute to technology planning and budgeting.
What We Offer
At Associated Engineering, we’re passionate about not only the work we do but the communities we live and work in. Which is why sustainability is at the heart of everything we do. As a carbon neutral company since 2009, we help shape resilient and sustainable communities across Canada.
As a Platinum Member of Canada’s Best Managed Companies since 2008, we take pride in nurturing a workplace where people thrive. We are an employer of choice providing our people with a supportive, collaborative, engaging and dynamic place to build a career, while bringing inspiration and innovation to our work.
Our Company Culture Is Shaped By
Ready to make an impact? Join a company that values your ideas, invests in your growth, and empowers you to shape the future. Apply today!
Want more information?
Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated IT Support Technician to join our team in our Regina office. In this role, you will report to the Operations Manager in Saskatchewan/Manitoba with functional reporting responsibilities to the Director of Information Technology or designate. You will provide responsive, effective, and client-focused technical support to the Saskatchewan/Manitoba operations and the Associated Engineering Group of Companies.
The IT Support Technician serves as a primary, hands-on support resource across the organization and its various business units and locations. The position collaborates with the Service Desk Coordinator, other IT Support Technicians, IT System Administrators, technology vendors, and designated software owners to resolve technical issues, coordinate equipment purchases and renewals, support new employees, maintain documentation, and contribute to technology planning and budgeting.
What We Offer
- Market competitive salaries, with annual reviews
- Matching company pension program, increasing over time
- Comprehensive benefits including:
- Health/dental/vision coverage
- Fitness allowance
- Employee and family assistance programs
- Mental health supports
- Paid time off so that you can recharge including:
- Generous paid vacation
- Paid office closure over December holiday break
- Industry leading paid sick time
- Maternity/paternity leave top up program
- Ongoing support for your professional development and growth
- Active Young Professional group
- Formal mentoring programs
- Paid professional development hours
- Capacity building seminars
- Engineer In Training programs
- Opportunities to participate in social club activities and events
- Company-wide social events
- Regular lunch-and-learns
- Community volunteer opportunities
- Provide timely, professional, and client-focused end-user technical support to employees, while monitoring and managing the Corporate IT Service Desk queue
- Provide computer setup and new hire support each week for upcoming new employees, transfers, role changes, and other onboarding requirements
- Assist employees with their user accounts, including password resets, account lockouts, authentication problems, and approved access requests
- Manage smartphones and related mobile services
- Maintain an accurate inventory of IT Assets and record of equipment lifecycles
- Manage the purchasing of IT equipment through approved corporate vendors and purchasing processes
- Assist in developing and maintaining the regional IT capital budget
- Work with the procurement team and other designated stakeholders to support software license renewals
- Provide remote and on-site IT support for the branch offices in your area of responsibility
- Provide local, hands-on assistance to IT System Administrators and Corporate IT Operations personnel
- Assist in creating, reviewing, and maintaining IT administration documentation Follow corporate IT, cybersecurity, privacy, acceptable-use, procurement, records management, and asset management policies
- A post-secondary diploma or degree from an accredited university, college, or technical institution in a related technology discipline is preferred
- An equivalent combination of education, technical training, certifications, and directly related experience may be considered
- A minimum of 3-5 years of experience providing end-user IT support including setting up and deploying computers within a standardized corporate environment
- Experience using an ITIL-oriented service desk or IT service management platform
- Experience with IT asset tracking, software licensing, vendor purchasing, and basic budget management is an asset
- Advanced proficiency in Microsoft Windows support and troubleshooting including Microsoft Teams
- Working knowledge of Active Directory, Microsoft Entra ID, and Microsoft 365 applications and services
- Strong desktop and laptop hardware troubleshooting skills including smartphones and mobile services
- Working knowledge of TCP/IP and endpoint network troubleshooting
- Understanding of identity, access, endpoint security, data protection, and secure equipment disposal practices
- Ability to create clear technical procedures, support notes, and knowledge articles
At Associated Engineering, we’re passionate about not only the work we do but the communities we live and work in. Which is why sustainability is at the heart of everything we do. As a carbon neutral company since 2009, we help shape resilient and sustainable communities across Canada.
As a Platinum Member of Canada’s Best Managed Companies since 2008, we take pride in nurturing a workplace where people thrive. We are an employer of choice providing our people with a supportive, collaborative, engaging and dynamic place to build a career, while bringing inspiration and innovation to our work.
Our Company Culture Is Shaped By
- Growth and development of our employees – chart your career course, whatever stage you are at!
- A broad variety of meaningful work that supports local communities – we are a medium-sized company working on significant projects, helping to shape communities!
- We care, we commit, we create – our promise to both clients and each other!
Ready to make an impact? Join a company that values your ideas, invests in your growth, and empowers you to shape the future. Apply today!
Want more information?
- Check out what a day at Associated Engineering looks like via LinkedIn
- Our Environmental, Social and Governance Report
More about this job
Responsibilities
Provide responsive end-user technical support, manage the service desk queue, and assist with onboarding, accounts, mobile services, and IT equipment across regional offices. Maintain IT asset and purchasing records, support budgeting and software renewals, assist IT operations, and follow corporate security and administration policies.
Requirements
A related post-secondary diploma or degree is preferred, though equivalent education, training, certifications, and experience may be considered. The role calls for 3–5 years of corporate end-user support experience, familiarity with ITIL-oriented service desk platforms, and strong Windows, Microsoft 365, hardware, networking, identity, security, and documentation skills.
Skills
- End-User IT Support
- Computer Setup and Deployment
- Microsoft Windows Troubleshooting
- Microsoft Teams
- Active Directory
- Microsoft Entra ID
- Microsoft 365
- Desktop and Laptop Hardware Troubleshooting
- Smartphone and Mobile Services Management
- TCP/IP and Network Troubleshooting
- IT Service Desk Management
- IT Asset Tracking
- Software Licensing
- Vendor Purchasing
- Budget Management
- Technical Documentation
Benefits
- Matching Company Pension Program
- Health, Dental, and Vision Coverage
- Fitness Allowance
- Employee and Family Assistance Programs
- Mental Health Supports
- Paid Vacation
- Paid Office Closure During the December Holiday Break
- Paid Sick Time
- Maternity and Paternity Leave Top-Up Program
- Professional Development Support
- Paid Professional Development Hours
- Formal Mentoring Programs
- Social Club Activities and Events
- Company-Wide Social Events
- Lunch-and-Learns
- Community Volunteer Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Engineering
Keywords
- IT Support
- End-User Support
- Corporate IT
- ITIL
- Service Desk
- Microsoft Windows
- Microsoft Teams
- Active Directory
- Microsoft Entra ID
- Microsoft 365
- Computer Deployment
- User Accounts
- Smartphones
- Mobile Services
- IT Asset Management
- Equipment Lifecycle
- Software Licensing
- Vendor Purchasing
- Capital Budgeting
- TCP/IP
- Endpoint Network Troubleshooting
- Identity and Access Management
- Endpoint Security
- Data Protection
- Secure Equipment Disposal
- Technical Documentation
- Cybersecurity
- Procurement
- Records Management