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Associate Financial Advisor
CIBC
Fort St. John, BC · Fort Saint John
- Full-time
Business development - Create relationships by networking with clients’ families and friends to uncover opportunities and refer to appropriate partners. Call both existing and potential…
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Client Engagement Associate
CIBC
Trail, BC
- Part-time
…questions, assisting with transactions, guiding clients through digital banking options, and connecting them with the right solutions and team members to support their financial goals. In…
Added 29 mins ago
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Advertising Specialist
Fidelity Canada
Mississauga, ON · Toronto, ON
- Full-time
The Advertising Specialist will assist in execution of digital media advertising campaigns in support of Fidelity Investments Canada. Working closely with the Manager, Digital Advertising,…
Added 58 mins ago
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Senior Cyber Security Analyst
PENN Interactive
Canada
- Full-time
When you join PENN Entertainment’s digital team, you’ll not only work on these cutting-edge platforms through theScore and PENN Interactive, but you’ll also be part of a company that truly…
Added 58 mins ago
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Airframe Materials & Processes (M&P) Specialist
Capgemini Engineering
Montreal, QC
- Full-time
…potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all…
Added 1 hour ago
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Senior Relationship Manager, Commercial Financial Services - Diversified Asian Markets
RBC
Richmond Hill, ON
- Full-time
· Experience with emerging communications and technology (i.e., web based meetings, social media, Digital Banking and Mobile Applications )
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Performance Marketing Manager
Savvy Talent
Remote, Canada
- Remote
Leverage AI tools: Use AI to accelerate campaign development, analysis, experimentation, and marketing workflows.
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Client Engagement Associate [Hourly]
CIBC
Sherwood Park, AB
- Part-time
…questions, assisting with transactions, guiding clients through digital banking options, and connecting them with the right solutions and team members to support their financial goals. In…
Added 1 hour ago
Digital Architect
Government of Alberta
AB
The Forward Delivery & Modernization Branch is looking for two (2) Digital Architects. Reporting to the Manager, Development, the Digital Architect is a visionary and technical leader…
Added 1 hour ago
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Senior Manager, Operational Excellence
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
The role partners closely with Operations leaders, Technology, Risk, Compliance, Transformation, Data and external providers to implement sustainable solutions within Meridian standards and…
Added 1 hour ago
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Banking Advisor
Royal Bank of Canada
Steinbach, MB
- Full-time
…achieve their goals. Whether you’re teaching a client how to use digital banking, onboarding a new client in an office, or referring a complex opportunity to a specialist, your expertise…
Added 1 hour ago
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Relationship Manager, Commercial Financial Services
Royal Bank of Canada
Regina, SK
- Full-time
Experience with emerging communications and technology (i.e., web based meetings, social media, digital banking, and mobile applications)
Added 1 hour ago
RB
Client Advisor - Casual
Royal Bank of Canada
London, ON
- Part-time
…goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to…
Added 1 hour ago
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Banking Advisor
Royal Bank of Canada
Moose Jaw, SK
- Full-time
…goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to…
Added 1 hour ago
Fullstack Developer
Adastra Corporation
Markham, ON
…tools. In this role, you will design and develop intuitive digital experiences while contributing to backend integrations and application functionality. You will collaborate closely with…
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Entry Level Technology Development Program - Summer Analyst - Canada - NAELFY27
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC · Regina, SK
- Full-time
Jumpstart your career with Accenture’s Technology Summer Analyst Internship!
Added 1 hour ago
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Entry Level Advisory Development Program - Summer Analyst - Canada - NAELFY27
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Jumpstart your career with the Accenture Advisory Summer Analyst (Internship) Development Program.
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Client Advisor Intern
RBC
Ajax, ON
- Part-time
…goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to…
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Client Advisor
RBC
Iqaluit, NU
- Full-time
…goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to…
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Lead Full Stack Engineer
RBC
Toronto, ON
- Full-time
…processes and data integration solutions while contributing to our digital transformation…
Added 1 hour ago
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Senior Manager, Operational Excellence
Meridian Credit Union
St. Catharines, ON
- Full-time
The role partners closely with Operations leaders, Technology, Risk, Compliance, Transformation, Data and external providers to implement sustainable solutions within Meridian standards and…
Added 2 hours ago
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Client Engagement Associate
CIBC
Quebec, QC · Place CIBC
- Full-time
…questions, assisting with transactions, guiding clients through digital banking options, and connecting them with the right solutions and team members to support their financial goals. In…
Added 2 hours ago
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Client Engagement Associate, 15h/week - Ville St-Georges
CIBC
Saint-Georges, QC · Ville St-Georges
- Part-time
…questions, assisting with transactions, guiding clients through digital banking options, and connecting them with the right solutions and team members to support their financial goals. In…
Added 2 hours ago
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Client Engagement Associate, 15h/week - St-Eustache
CIBC
Saint-Eustache, QC · St-Eustache
- Part-time
…questions, assisting with transactions, guiding clients through digital banking options, and connecting them with the right solutions and team members to support their financial goals. In…
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Consultant, Process Engineering
CIBC
Toronto, ON
- Full-time
…engineering or business related function (operations, strategy development, organizational design, or information…

Associated Engineering

Team Lead Applications Support - Enterprise Applications

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

The Opportunity

Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Team Lead Applications Support - Enterprose Applications to join our team in our Edmonton or Calgary office. In this role you will be responsible for leading the sustainment, support, service management, operational governance, and continuous improvement of Associated Engineering’s enterprise application portfolio outside the dedicated Dynamics Centre of Excellence and Application Development functions. The assigned portfolio includes Microsoft 365 productivity and collaboration platforms, the Microsoft Office suite, Microsoft Teams, SharePoint, OneDrive and related services; Records Management and information-governance platforms; and other commercial off-the-shelf, SaaS, cloud-hosted, and vendor-supported business applications.

The successful candidate will report to the Director, Enterprise Applications, the role is a peer to the Team Lead, Dynamics Centre of Excellence and Team Lead, Application Development and provides day-to-day leadership to application support resources responsible for business-critical corporate applications and related services.

What We Offer

Flexible/hybrid working arrangements, depending on position
Market competitive salaries, with annual reviews
Opportunity to become a shareholder and invest in the company’s long term growth & success
Matching company pension program, increasing over time
Comprehensive benefits including:
- Health/dental/vision coverage
- Fitness allowance
- Employee and family assistance programs
- Mental health supports
Paid time off so that you can recharge including:
- Generous paid vacation
- Paid office closure over December holiday break
- Industry leading paid sick time
- Parental leave top up program
Ongoing support for your professional development and growth
- Active Young Professional group
- Formal mentoring programs
- Paid professional development hours
- Capacity building seminars
- Engineer In Training programs
Opportunities to participate in social club activities and events
- Company-wide social events
- Regular lunch-and-learns
- Community volunteer opportunities
(insert office-specific key differentiators)

What You’ll Do

Team Leadership

Provides leadership, coaching, mentoring, workload direction, performance management, and professional development for Applications Support team members.
Establishes team objectives, priorities, work assignments, service expectations, role clarity, documentation standards, and development plans aligned with the objectives and workforce plans established by the Director, Enterprise Applications, and with business priorities.

Application Support and Service Management

Leads day-to-day sustainment and support for assigned enterprise applications and platforms, including Microsoft 365 productivity and collaboration services, Records Management platforms, and other COTS, SaaS, cloud-hosted, and vendor-supported applications.
Coordinates major application incidents and escalations with Service Desk, Digital Operations, Cybersecurity, vendors, business owners, and other Enterprise Applications teams.

Microsoft 365, Records Management and COTS Portfolio Leadership

Provides operational leadership and service ownership for assigned Microsoft 365 productivity and collaboration platforms, including the Microsoft Office suite, Microsoft Teams, SharePoint, OneDrive, and related services and add-ins.
Oversees support, administration, configuration governance, release readiness, service health, adoption issues, integrations, permissions, information architecture dependencies, and lifecycle considerations for assigned Microsoft 365 services.

Application Ownership, Lifecycle and Operational Governance

Maintains clear operational ownership and stewardship for assigned applications and platforms, including support model, business ownership, technical ownership, information and records ownership, vendor accountability, integrations, dependencies, criticality, licensing, compliance obligations, and lifecycle status.

Release, Change and Enhancement Coordination

Oversees maintenance releases, patches, Microsoft 365 service changes, vendor updates, configuration changes, minor enhancements, and operational changes for assigned applications and platforms, in line with the release governance established by the Director, Enterprise Applications.
Ensures changes are assessed for business impact, technical dependencies, cybersecurity, privacy, records and information-governance requirements, testing, communications, training, operational readiness, rollback or recovery, support documentation, and post-release validation.

Vendor and Commercial Support Management

Manages day-to-day operational relationships with Microsoft and other software publishers, application vendors, managed service providers, cloud service providers, and support partners for assigned applications and platforms.
Monitors vendor service performance, escalations, defects, support cases, commitments, maintenance activities, release notices, and service risks, and escalates commercial and contractual matters to the Director, Enterprise Applications

Business Relationship and Continuous Improvement

Provides clear communication on service issues, support priorities, application risks, planned maintenance, lifecycle concerns, and improvement opportunities.
Develops productive relationships with Business Owners, Product Owners, process owners, subject matter experts, office and functional leaders, and affected users.

Does this sound like you?

Degree or diploma in Information Systems, Computer Science, Business Technology, Engineering, Business Administration, or a related discipline.
An equivalent combination of education, enterprise application experience, service management experience, and leadership experience will be considered.
ITIL or comparable IT service management training or certification is an asset. Application, cloud, project, vendor, security, or business analysis credentials are also assets.
7 or more years of progressive enterprise application support, application management, systems analysis, or technology operations experience, including demonstrated team-lead, supervisory, or service-lead responsibilities.
Demonstrated experience leading application support or sustainment services across business-critical enterprise applications and vendor-supported platforms, preferably including Microsoft 365, collaboration and content platforms, Records Management solutions, and a diverse COTS or SaaS portfolio.
Experience with incident, request, problem, change, release, knowledge, service-level, major-incident, and continual-improvement practices.
Experience coordinating Tier 2 and Tier 3 support among Service Desk, internal technical teams, business stakeholders, software vendors, and managed service providers.
Experience with Microsoft 365 service changes, application lifecycle management, upgrades, patching, SaaS and vendor releases, access and security coordination, records and information-governance dependencies, integrations, testing, operational readiness, documentation, and transition to support.
Experience managing vendor escalations, support agreements, licensing considerations, service reviews, and commercial or renewal inputs.
Experience coaching application support professionals and balancing operational service, minor enhancements, lifecycle risk, and improvement demand.
Working knowledge of Microsoft 365 productivity and collaboration services, the Microsoft Office suite, Teams, SharePoint, OneDrive, Records Management and information-governance platforms, COTS and SaaS applications, integrations, identity and access dependencies, data interfaces, reporting, batch processes, vendor services, licensing, compliance, and application lifecycle considerations.

About Us

At Associated Engineering, were passionate about not only the work we do but the communities we live and work in. Which is why sustainability is at the heart of everything we do. As a carbon neutral company since 2009, we help shape resilient and sustainable communities across Canada.

As a Platinum Member of Canada’s Best Managed Companies since 2008, we take pride in nurturing a workplace where people thrive. We are an employer of choice providing our people with a supportive, collaborative, engaging and dynamic place to build a career, while bringing inspiration and innovation to our work.

Our Company Culture Is Shaped By

Growth and development of our employees – chart your career course, whatever stage you are at!
A broad variety of meaningful work that supports local communities – we are a medium-sized company working on significant projects, helping to shape communities!
We care, we commit, we create – our promise to both clients and each other!

What’s next? Ready to make an impact? Join a company that values your ideas, invests in your growth, and empowers you to shape the future. Apply today!

Want more information?

Check out what a day at Associated Engineering looks like via LinkedIn
Our Environmental, Social and Governance Report

This posting is for an existing vacancy.

AE is an Equal Opportunity Employer and encourages women, Indigenous peoples, persons with disabilities, members of visible minorities, and members of the LGBTQ+ community to apply. For applicants with disabilities, accommodations are available upon request for candidates taking part in all aspects of the selection process. We are also committed to protecting the privacy of your personal information and as such, it will be used for recruitment and employment purposes only.

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More about this job

Responsibilities

Lead and develop the Applications Support team while overseeing day-to-day support, service management, and operational governance for Microsoft 365, records management, and other enterprise applications. Coordinate incidents, releases, vendors, application lifecycle activities, and continuous improvements with business stakeholders and technical teams.

Requirements

Requires at least seven years of progressive enterprise application support, management, systems analysis, or technology operations experience, including team-lead, supervisory, or service-lead responsibilities. A degree or diploma in a relevant discipline or equivalent experience is expected, along with experience in application support, IT service management practices, vendor coordination, and preferably Microsoft 365, collaboration, and records management platforms.

Skills

Team Leadership
Enterprise Application Support
IT Service Management
Microsoft 365
Microsoft Teams
SharePoint
OneDrive
Records Management
Incident Management
Change and Release Management
Vendor Management
Information Governance
Cybersecurity Coordination
Service Improvement
Stakeholder Communication

Benefits

Flexible/Hybrid Working Arrangements
Competitive Salary With Annual Reviews
Shareholder Investment Opportunity
Matching Company Pension Program
Health, Dental, and Vision Coverage
Fitness Allowance
Employee and Family Assistance Programs
Mental Health Supports
Paid Vacation
Paid Office Closure During the December Holiday Break
Paid Sick Time
Parental Leave Top-Up Program
Professional Development Support
Mentoring Programs
Paid Professional Development Hours
Social Club Activities and Events
Company-Wide Social Events
Lunch-and-Learns
Community Volunteer Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Applications
Microsoft 365
Microsoft Office
Microsoft Teams
SharePoint
OneDrive
Records Management
Information Governance
COTS Applications
SaaS
Cloud-Hosted Applications
ITIL
Incident Management
Request Management
Problem Management
Change Management
Release Management
Knowledge Management
Service-Level Management
Major Incident Management
Continual Improvement
Vendor Management
Cybersecurity
Privacy
Identity and Access Management
Integrations
Operational Readiness
Service Desk
Managed Service Providers

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