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Added 8 mins ago
MF
Director Investment Research
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
The Investment Management department of Mackenzie Investments is seeking a Director, Investment Research to build and run the data, quantitative and AI capabilities that support our…
Added 8 mins ago
Junior Cyber Incident Response Analyst
Hootsuite
Vancouver, BC · Toronto, ON
…Vancouver or Toronto. In this role, you will report to the Director, Information…
Added 24 mins ago
H
Junior Cyber Incident Response Analyst
Hootsuite
Vancouver, BC
- Full-time
…Vancouver or Toronto. In this role, you will report to the Director, Information…
Added 24 mins ago
H
Junior Cyber Incident Response Analyst
Hootsuite
Toronto, ON
- Full-time
…Vancouver or Toronto. In this role, you will report to the Director, Information…
Added 38 mins ago
Director & Head, Global Capital Markets (GCM) Product, GCM Transformation - Toronto, ON
Scotiabank
Toronto, ON
The Director & Head, GCM Product, contributes to defining and executing the product vision, roadmap and delivery strategy for one or more Global Capital Markets (GCM) investment journeys.…
Added 38 mins ago
A
Specialist - Cable Routing and Low-Voltage Systems
AtkinsRéalis
Montreal, QC
- Full-time
…infrastructure projects. Reporting to the Technical Lead or Project Director, you will serve as a technical expert in the design and integration of cable routing infrastructure,…
Added 53 mins ago
CT
Project Manager, Construction
Canadian Tire Corporation
Kitchener, ON · Quarry Park
- Full-time
The Project Manager, Construction reports to the Director, Construction as part of a high energy and motivated internal team, who will guide a team of consultants, general contractors, and…
Added 53 mins ago
Core Art Producer (Apex Legends)
Electronic Arts
Vancouver, BC
We are looking for someone who can align the aesthetic bar set by the Franchise Art Director with the strict gameplay needs of the design team, ensuring our assets are both visually…
Added 54 mins ago
E
Senior Analyst, Treasury & Tax Operations
EDB
Canada
- Full-time
We are seeking a Senior Analyst, Treasury & Tax Operations to join our team at EDB, reporting directly to the Senior Director, Global Controller. In this hands-on role, you will run the…
Added 54 mins ago
NB
Senior Director Enterprise Architecture & Ontology
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Director, Enterprise Architecture & Ontology within the Enterprise Architecture team at National Bank means acting as the Senior Director responsible for Enterprise…
Added 1 hour ago
Director Infrastructure & Cybersecurity
FortisAlberta
Calgary, AB
TITLE: Director Infrastructure & Cybersecurity (E26-225)
Added 1 hour ago
Director, Engineering, Real Estate Secured Lending (RESL)
Scotiabank
NT · H.M.C.S. Mackenzie Island, NT
The Director, Insurance Engineering is responsible for the engineering execution and delivery of technology solutions that support the Bank’s platforms. This role ensures the timely…
Added 1 hour ago
TC
Director of Sales and Marketing
Terex Corporation
Calgary, AB · Olds, AB · Vancouver, BC · BC · Sudbury, ON · ON · QC · CA-AB Olds
- Full-time
The Director of Sales & Marketing is responsible for leading ProAll's commercial strategy, driving sustainable revenue growth, profitability, market share expansion, and customer retention.…
Added 1 hour ago
MU
Senior Functional Business Analyst
McGill University
Sherbrooke, QC
- Full-time
Added 1 hour ago
CB
Knowledge Management Lawyer
Cassels Brock & Blackwell LLP
Toronto, ON
- Full-time
…Practice Innovation department, reporting to our Assistant Director of Knowledge. The Knowledge Management Lawyer has responsibility for development and delivery of the Knowledge strategy…
Added 1 hour ago
SQ
Director, Domain Enterprise Architect, RPA and Intelligent Automation
Sunlife Québec
Montreal, QC
- Full-time
Reporting to the Assistant Vice President, Enterprise Architecture, Core Platforms, the Director, Domain Enterprise Architect, RPA and Intelligent Automation leads the architecture for Sun…
Added 1 hour ago
RP
Finance Director
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Our client is seeking a Finance Director to lead the organization's finance and accounting functions while serving as a key business partner to the President and leadership team. This…
Added 1 hour ago
Senior Manager, Payroll & HR Services
Celestica International LP
Toronto, ON
This role reports into the Director of Global Payroll Operations located in Toronto, Canada and will be managing a team in Monterrey, Mexico. This role is considered remote and you will be…
Added 1 hour ago
Directeur(trice) Associé(e), Construction Régionale / Associate Director, Regional Construction
Pure Industrial
Montreal, QC
Added 2 hours ago
GT
Associate Director, Software Engineering
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Director, Technology Delivery, the Associate Director, Software Engineering will establish and lead a sustainable software engineering capability that delivers secure,…
Added 2 hours ago
PC
Capital Projects and Infrastructure, Infrastructure Project Finance, Director
PwC Canada
Toronto, ON
- Full-time
As a Director, you will have a senior team role in delivering on mandates and business development. The practice focuses on four closely-related service offerings:
Added 2 hours ago
FH
General Mechanic (Full-Time)
Fairmont Hotels & Resorts
Ottawa, ON
- Full-time
Reporting to the Director of Engineering, responsibilities and essential job functions include but are not limited to the:
Added 2 hours ago
Engineering Technologist, Capital Projects (temporary for up to 4 years)
Workforce Development
Lakeshore, ON
…Projects, and under the overall direction of the Executive Director - Infrastructure Services, the Temporary Engineering Technologist - Capital Projects will assist with and coordinate the…
Added 2 hours ago
S
Automation Technician
Solina
Toronto, ON
- Full-time
Reporting directly to the Maintenance Director, the Process & Packaging Automation Technician serves as the plant's automation subject matter expert.
Added 2 hours ago
S
Engineering Project Manager
Sanimax
Montreal, QC
- Full-time
Reporting to the Director, Engineering and Projects, the Manager, Project Management is responsible for overseeing, supporting, and developing the team of Project Managers. This role…

Associated Engineering

Team Lead Applications Support - Enterprise Applications

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

The Opportunity

Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Team Lead Applications Support - Enterprose Applications to join our team in our Edmonton or Calgary office. In this role you will be responsible for leading the sustainment, support, service management, operational governance, and continuous improvement of Associated Engineering’s enterprise application portfolio outside the dedicated Dynamics Centre of Excellence and Application Development functions. The assigned portfolio includes Microsoft 365 productivity and collaboration platforms, the Microsoft Office suite, Microsoft Teams, SharePoint, OneDrive and related services; Records Management and information-governance platforms; and other commercial off-the-shelf, SaaS, cloud-hosted, and vendor-supported business applications.

The successful candidate will report to the Director, Enterprise Applications, the role is a peer to the Team Lead, Dynamics Centre of Excellence and Team Lead, Application Development and provides day-to-day leadership to application support resources responsible for business-critical corporate applications and related services.

What We Offer

Flexible/hybrid working arrangements, depending on position
Market competitive salaries, with annual reviews
Opportunity to become a shareholder and invest in the company’s long term growth & success
Matching company pension program, increasing over time
Comprehensive benefits including:
- Health/dental/vision coverage
- Fitness allowance
- Employee and family assistance programs
- Mental health supports
Paid time off so that you can recharge including:
- Generous paid vacation
- Paid office closure over December holiday break
- Industry leading paid sick time
- Parental leave top up program
Ongoing support for your professional development and growth
- Active Young Professional group
- Formal mentoring programs
- Paid professional development hours
- Capacity building seminars
- Engineer In Training programs
Opportunities to participate in social club activities and events
- Company-wide social events
- Regular lunch-and-learns
- Community volunteer opportunities
(insert office-specific key differentiators)

What You’ll Do

Team Leadership

Provides leadership, coaching, mentoring, workload direction, performance management, and professional development for Applications Support team members.
Establishes team objectives, priorities, work assignments, service expectations, role clarity, documentation standards, and development plans aligned with the objectives and workforce plans established by the Director, Enterprise Applications, and with business priorities.

Application Support and Service Management

Leads day-to-day sustainment and support for assigned enterprise applications and platforms, including Microsoft 365 productivity and collaboration services, Records Management platforms, and other COTS, SaaS, cloud-hosted, and vendor-supported applications.
Coordinates major application incidents and escalations with Service Desk, Digital Operations, Cybersecurity, vendors, business owners, and other Enterprise Applications teams.

Microsoft 365, Records Management and COTS Portfolio Leadership

Provides operational leadership and service ownership for assigned Microsoft 365 productivity and collaboration platforms, including the Microsoft Office suite, Microsoft Teams, SharePoint, OneDrive, and related services and add-ins.
Oversees support, administration, configuration governance, release readiness, service health, adoption issues, integrations, permissions, information architecture dependencies, and lifecycle considerations for assigned Microsoft 365 services.

Application Ownership, Lifecycle and Operational Governance

Maintains clear operational ownership and stewardship for assigned applications and platforms, including support model, business ownership, technical ownership, information and records ownership, vendor accountability, integrations, dependencies, criticality, licensing, compliance obligations, and lifecycle status.

Release, Change and Enhancement Coordination

Oversees maintenance releases, patches, Microsoft 365 service changes, vendor updates, configuration changes, minor enhancements, and operational changes for assigned applications and platforms, in line with the release governance established by the Director, Enterprise Applications.
Ensures changes are assessed for business impact, technical dependencies, cybersecurity, privacy, records and information-governance requirements, testing, communications, training, operational readiness, rollback or recovery, support documentation, and post-release validation.

Vendor and Commercial Support Management

Manages day-to-day operational relationships with Microsoft and other software publishers, application vendors, managed service providers, cloud service providers, and support partners for assigned applications and platforms.
Monitors vendor service performance, escalations, defects, support cases, commitments, maintenance activities, release notices, and service risks, and escalates commercial and contractual matters to the Director, Enterprise Applications

Business Relationship and Continuous Improvement

Provides clear communication on service issues, support priorities, application risks, planned maintenance, lifecycle concerns, and improvement opportunities.
Develops productive relationships with Business Owners, Product Owners, process owners, subject matter experts, office and functional leaders, and affected users.

Does this sound like you?

Degree or diploma in Information Systems, Computer Science, Business Technology, Engineering, Business Administration, or a related discipline.
An equivalent combination of education, enterprise application experience, service management experience, and leadership experience will be considered.
ITIL or comparable IT service management training or certification is an asset. Application, cloud, project, vendor, security, or business analysis credentials are also assets.
7 or more years of progressive enterprise application support, application management, systems analysis, or technology operations experience, including demonstrated team-lead, supervisory, or service-lead responsibilities.
Demonstrated experience leading application support or sustainment services across business-critical enterprise applications and vendor-supported platforms, preferably including Microsoft 365, collaboration and content platforms, Records Management solutions, and a diverse COTS or SaaS portfolio.
Experience with incident, request, problem, change, release, knowledge, service-level, major-incident, and continual-improvement practices.
Experience coordinating Tier 2 and Tier 3 support among Service Desk, internal technical teams, business stakeholders, software vendors, and managed service providers.
Experience with Microsoft 365 service changes, application lifecycle management, upgrades, patching, SaaS and vendor releases, access and security coordination, records and information-governance dependencies, integrations, testing, operational readiness, documentation, and transition to support.
Experience managing vendor escalations, support agreements, licensing considerations, service reviews, and commercial or renewal inputs.
Experience coaching application support professionals and balancing operational service, minor enhancements, lifecycle risk, and improvement demand.
Working knowledge of Microsoft 365 productivity and collaboration services, the Microsoft Office suite, Teams, SharePoint, OneDrive, Records Management and information-governance platforms, COTS and SaaS applications, integrations, identity and access dependencies, data interfaces, reporting, batch processes, vendor services, licensing, compliance, and application lifecycle considerations.

About Us

At Associated Engineering, were passionate about not only the work we do but the communities we live and work in. Which is why sustainability is at the heart of everything we do. As a carbon neutral company since 2009, we help shape resilient and sustainable communities across Canada.

As a Platinum Member of Canada’s Best Managed Companies since 2008, we take pride in nurturing a workplace where people thrive. We are an employer of choice providing our people with a supportive, collaborative, engaging and dynamic place to build a career, while bringing inspiration and innovation to our work.

Our Company Culture Is Shaped By

Growth and development of our employees – chart your career course, whatever stage you are at!
A broad variety of meaningful work that supports local communities – we are a medium-sized company working on significant projects, helping to shape communities!
We care, we commit, we create – our promise to both clients and each other!

What’s next? Ready to make an impact? Join a company that values your ideas, invests in your growth, and empowers you to shape the future. Apply today!

Want more information?

Check out what a day at Associated Engineering looks like via LinkedIn
Our Environmental, Social and Governance Report

This posting is for an existing vacancy.

AE is an Equal Opportunity Employer and encourages women, Indigenous peoples, persons with disabilities, members of visible minorities, and members of the LGBTQ+ community to apply. For applicants with disabilities, accommodations are available upon request for candidates taking part in all aspects of the selection process. We are also committed to protecting the privacy of your personal information and as such, it will be used for recruitment and employment purposes only.

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More about this job

Responsibilities

Lead and develop the Applications Support team while overseeing day-to-day support, service management, and operational governance for Microsoft 365, records management, and other enterprise applications. Coordinate incidents, releases, vendors, application lifecycle activities, and continuous improvements with business stakeholders and technical teams.

Requirements

Requires at least seven years of progressive enterprise application support, management, systems analysis, or technology operations experience, including team-lead, supervisory, or service-lead responsibilities. A degree or diploma in a relevant discipline or equivalent experience is expected, along with experience in application support, IT service management practices, vendor coordination, and preferably Microsoft 365, collaboration, and records management platforms.

Skills

Team Leadership
Enterprise Application Support
IT Service Management
Microsoft 365
Microsoft Teams
SharePoint
OneDrive
Records Management
Incident Management
Change and Release Management
Vendor Management
Information Governance
Cybersecurity Coordination
Service Improvement
Stakeholder Communication

Benefits

Flexible/Hybrid Working Arrangements
Competitive Salary With Annual Reviews
Shareholder Investment Opportunity
Matching Company Pension Program
Health, Dental, and Vision Coverage
Fitness Allowance
Employee and Family Assistance Programs
Mental Health Supports
Paid Vacation
Paid Office Closure During the December Holiday Break
Paid Sick Time
Parental Leave Top-Up Program
Professional Development Support
Mentoring Programs
Paid Professional Development Hours
Social Club Activities and Events
Company-Wide Social Events
Lunch-and-Learns
Community Volunteer Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Applications
Microsoft 365
Microsoft Office
Microsoft Teams
SharePoint
OneDrive
Records Management
Information Governance
COTS Applications
SaaS
Cloud-Hosted Applications
ITIL
Incident Management
Request Management
Problem Management
Change Management
Release Management
Knowledge Management
Service-Level Management
Major Incident Management
Continual Improvement
Vendor Management
Cybersecurity
Privacy
Identity and Access Management
Integrations
Operational Readiness
Service Desk
Managed Service Providers

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