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Added 19 mins ago
CI
Manager, Sales Governance and Operations
Calian in Space & Technology
Ottawa, ON
- Full-time
We are looking for a Manager, Sales Governance & Operations to play a critical leadership role supporting the governance, operational effectiveness, and growth of the ITCS business. In this…
Added 19 mins ago
CD
Director of Information Technology
Cressey Development Group
Vancouver, BC
- $140,000 to $160,000 CAD / year
- Full-time
The IT Director reports directly to the Chief Financial Officer and own Cressey's technology stack end to end, from the ERP platform and other business applications to infrastructure,…
Added 33 mins ago
Director, Product & Margin
Source Atlantic Ltd.
Rocky View No 44, AB · Saint John, NB · Dartmouth, NS · Rocky View County, AB
Reporting to the VP – Operations & Supply Chain, the Director, Product & Margin provides national leadership across Product Management, Pricing, Margin Management and Master Data. This…
Added 33 mins ago
F
Regional Operations Manager - GTA
Foodtastic
ON · Missisauga, Ontario
- Full-time
Reporting to the Director of Operations, the Regional Operations Manager acts as the Restaurant’s
Added 49 mins ago
M
Loss Prevention Manager
Marriott
Toronto, ON
- Full-time
Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
Added 1 hour ago
L
AEDN - Mechanical Engineer / Ingénieur mécanique
Lamour
Montreal, QC
- Full-time
AEDN is seeking an experienced Mechanical Engineer to provide technical leadership across our commercial real estate portfolio, including office, industrial, retail, and mixed-use…
Added 1 hour ago
E
Director, Construction
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
We are seeking a highly organized and initiative-taking Director, Construction with the ability to work in a fast-paced environment to support the construction program of our Long-Term Care…
Added 1 hour ago
L
AEDN - Mechanical Engineer / Ingénieur mécanique
Lamour
Montreal, QC
- Full-time
AEDN is seeking an experienced Mechanical Engineer to provide technical leadership across our commercial real estate portfolio, including office, industrial, retail, and mixed-use…
Added 1 hour ago
Director & Head, Global Capital Markets (GCM) Product, GCM Transformation - Toronto, ON
Scotiabank
Toronto, ON
The Director & Head, GCM Product, contributes to defining and executing the product vision, roadmap and delivery strategy for one or more Global Capital Markets (GCM) investment journeys.…
Added 2 hours ago
NF
Director, Corporate Underwriting, Specialty Risk, Programs & Travel
Northbridge Financial Corporation
Calgary, AB · Vancouver, BC · Halifax, NS · Toronto, ON · Montreal, QC
- Full-time
What it’s like to be a Northbridge Director, Commercial Lines, Corporate Underwriting
Added 2 hours ago
Director Infrastructure & Cybersecurity
FortisAlberta
Calgary, AB
Reporting to the Vice President, Customer and Information Services, the Director, IT Infrastructure and Cybersecurity provides enterprise leadership for the strategy, delivery, security,…
Added 2 hours ago
SE
Director, DtC Commercial Sales
Samsung Electronics
Mississauga, ON
- Full-time
…get best in class OMNI shopping and customer experience. The Director, DtC Commercial Sales for DtC OMNI Sales and Margin performance with a clear focus on Category/channel planning. This…
Added 2 hours ago
IC
Senior Manager, Customer Segments & Growth (Partnerships & Operations)
Infotek Consulting Inc.
Toronto, ON
- $50 to $65 CAD / hour
- Contract
Drive operational improvements that enhance customer experience, scalability, process efficiency, and portfolio performance.
Added 2 hours ago
SQ
Director, Domain Enterprise Architect, RPA and Intelligent Automation
Sunlife Québec
Montreal, QC
- Full-time
Reporting to the Assistant Vice President, Enterprise Architecture, Core Platforms, the Director, Domain Enterprise Architect, RPA and Intelligent Automation leads the architecture for Sun…
Added 3 hours ago
S
National Key Account Manager
Solina
Toronto, ON
- Full-time
Reporting to the Director, QSR & National Accounts, the National Account Manager - QSR owns a portfolio of named Canadian Tier 1 quick-service restaurant and FSR customers. This is a…
Added 3 hours ago
S
Engineering Project Manager
Sanimax
Montreal, QC
- Full-time
Reporting to the Director, Engineering and Projects, the Manager, Project Management is responsible for overseeing, supporting, and developing the team of Project Managers. This role…
Added 4 hours ago
AE
Director, Enterprise Applications
Associated Engineering
Vancouver, BC
- Full-time
Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Director, Enterprise Application to join our team in our Vancouver office. The…
Added 4 hours ago
AE
Team Lead Applications Support - Enterprise Applications
Associated Engineering
Calgary, AB
- Full-time
Monitors vendor service performance, escalations, defects, support cases, commitments, maintenance activities, release notices, and service risks, and escalates commercial and contractual…
Added 4 hours ago
I
Associate Director Quality Management
IQVIA
Quebec, QC
- Full-time
This role plays a critical role in building team capability, driving performance, and ensuring alignment with global
Added 4 hours ago
B
Managing Director - Cybersecurity & Core Technology Audit
BMO
Toronto, ON · FCP
- Full-time
…executives, including CISOs, engineering, infrastructure, and operations leaders, while maintaining strategic partnerships with regulators, control functions, and other key stakeholders…
Added 4 hours ago
VB
Director of Financial Planning and Analysis
Vaco by Highspring
Toronto, ON
- $160,000 to $180,000 CAD / year
- Full-time
Our client is a leading capital markets organization. They are looking for a Director, Corporate FP&A who will be responsible for leading the Corporate FP&A team responsible for enterprise…
Added 4 hours ago
SL
Analyst, Investment Operations
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
Reporting to the Director of Investment Operations, this role partners with leaders across Portfolio Management, Product, and Institutional teams. The Analyst will support the newly…
Added 5 hours ago
J
Senior Vice President, Capital Markets Project Finance - DG Solar Company
J&T
Toronto, ON
- Full-time
Compare actual project and portfolio performance with original underwriting, explain variances and recommend corrective action.
Added 5 hours ago
TU
Program Director, Drone Transport Initiative
The University of British Columbia
Vancouver, BC
- $8,087.08 to $12,117.08 CAD / month
- Full-time
The role is accountable for end‑to‑end outcomes of a multi‑year portfolio spanning drone research and development, operational implementation, regulatory readiness, community co‑design, and…
Added 5 hours ago
KI
Senior Planner/Scheduler, Infrastructure
KAPP Infrastructure Inc.
Vaughan, ON
- $75,000 to $105,000 CAD / year
- Full-time
KAPP is seeking an experienced Senior Planner/Scheduler to support a portfolio of major road building, underground utilities and bridge construction projects across Ontario. Reporting to…

Associated Engineering

Team Lead Applications Support - Enterprise Applications

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

The Opportunity

Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Team Lead Applications Support - Enterprose Applications to join our team in our Edmonton or Calgary office. In this role you will be responsible for leading the sustainment, support, service management, operational governance, and continuous improvement of Associated Engineering’s enterprise application portfolio outside the dedicated Dynamics Centre of Excellence and Application Development functions. The assigned portfolio includes Microsoft 365 productivity and collaboration platforms, the Microsoft Office suite, Microsoft Teams, SharePoint, OneDrive and related services; Records Management and information-governance platforms; and other commercial off-the-shelf, SaaS, cloud-hosted, and vendor-supported business applications.

The successful candidate will report to the Director, Enterprise Applications, the role is a peer to the Team Lead, Dynamics Centre of Excellence and Team Lead, Application Development and provides day-to-day leadership to application support resources responsible for business-critical corporate applications and related services.

What We Offer

Flexible/hybrid working arrangements, depending on position
Market competitive salaries, with annual reviews
Opportunity to become a shareholder and invest in the company’s long term growth & success
Matching company pension program, increasing over time
Comprehensive benefits including:
- Health/dental/vision coverage
- Fitness allowance
- Employee and family assistance programs
- Mental health supports
Paid time off so that you can recharge including:
- Generous paid vacation
- Paid office closure over December holiday break
- Industry leading paid sick time
- Parental leave top up program
Ongoing support for your professional development and growth
- Active Young Professional group
- Formal mentoring programs
- Paid professional development hours
- Capacity building seminars
- Engineer In Training programs
Opportunities to participate in social club activities and events
- Company-wide social events
- Regular lunch-and-learns
- Community volunteer opportunities
(insert office-specific key differentiators)

What You’ll Do

Team Leadership

Provides leadership, coaching, mentoring, workload direction, performance management, and professional development for Applications Support team members.
Establishes team objectives, priorities, work assignments, service expectations, role clarity, documentation standards, and development plans aligned with the objectives and workforce plans established by the Director, Enterprise Applications, and with business priorities.

Application Support and Service Management

Leads day-to-day sustainment and support for assigned enterprise applications and platforms, including Microsoft 365 productivity and collaboration services, Records Management platforms, and other COTS, SaaS, cloud-hosted, and vendor-supported applications.
Coordinates major application incidents and escalations with Service Desk, Digital Operations, Cybersecurity, vendors, business owners, and other Enterprise Applications teams.

Microsoft 365, Records Management and COTS Portfolio Leadership

Provides operational leadership and service ownership for assigned Microsoft 365 productivity and collaboration platforms, including the Microsoft Office suite, Microsoft Teams, SharePoint, OneDrive, and related services and add-ins.
Oversees support, administration, configuration governance, release readiness, service health, adoption issues, integrations, permissions, information architecture dependencies, and lifecycle considerations for assigned Microsoft 365 services.

Application Ownership, Lifecycle and Operational Governance

Maintains clear operational ownership and stewardship for assigned applications and platforms, including support model, business ownership, technical ownership, information and records ownership, vendor accountability, integrations, dependencies, criticality, licensing, compliance obligations, and lifecycle status.

Release, Change and Enhancement Coordination

Oversees maintenance releases, patches, Microsoft 365 service changes, vendor updates, configuration changes, minor enhancements, and operational changes for assigned applications and platforms, in line with the release governance established by the Director, Enterprise Applications.
Ensures changes are assessed for business impact, technical dependencies, cybersecurity, privacy, records and information-governance requirements, testing, communications, training, operational readiness, rollback or recovery, support documentation, and post-release validation.

Vendor and Commercial Support Management

Manages day-to-day operational relationships with Microsoft and other software publishers, application vendors, managed service providers, cloud service providers, and support partners for assigned applications and platforms.
Monitors vendor service performance, escalations, defects, support cases, commitments, maintenance activities, release notices, and service risks, and escalates commercial and contractual matters to the Director, Enterprise Applications

Business Relationship and Continuous Improvement

Provides clear communication on service issues, support priorities, application risks, planned maintenance, lifecycle concerns, and improvement opportunities.
Develops productive relationships with Business Owners, Product Owners, process owners, subject matter experts, office and functional leaders, and affected users.

Does this sound like you?

Degree or diploma in Information Systems, Computer Science, Business Technology, Engineering, Business Administration, or a related discipline.
An equivalent combination of education, enterprise application experience, service management experience, and leadership experience will be considered.
ITIL or comparable IT service management training or certification is an asset. Application, cloud, project, vendor, security, or business analysis credentials are also assets.
7 or more years of progressive enterprise application support, application management, systems analysis, or technology operations experience, including demonstrated team-lead, supervisory, or service-lead responsibilities.
Demonstrated experience leading application support or sustainment services across business-critical enterprise applications and vendor-supported platforms, preferably including Microsoft 365, collaboration and content platforms, Records Management solutions, and a diverse COTS or SaaS portfolio.
Experience with incident, request, problem, change, release, knowledge, service-level, major-incident, and continual-improvement practices.
Experience coordinating Tier 2 and Tier 3 support among Service Desk, internal technical teams, business stakeholders, software vendors, and managed service providers.
Experience with Microsoft 365 service changes, application lifecycle management, upgrades, patching, SaaS and vendor releases, access and security coordination, records and information-governance dependencies, integrations, testing, operational readiness, documentation, and transition to support.
Experience managing vendor escalations, support agreements, licensing considerations, service reviews, and commercial or renewal inputs.
Experience coaching application support professionals and balancing operational service, minor enhancements, lifecycle risk, and improvement demand.
Working knowledge of Microsoft 365 productivity and collaboration services, the Microsoft Office suite, Teams, SharePoint, OneDrive, Records Management and information-governance platforms, COTS and SaaS applications, integrations, identity and access dependencies, data interfaces, reporting, batch processes, vendor services, licensing, compliance, and application lifecycle considerations.

About Us

At Associated Engineering, were passionate about not only the work we do but the communities we live and work in. Which is why sustainability is at the heart of everything we do. As a carbon neutral company since 2009, we help shape resilient and sustainable communities across Canada.

As a Platinum Member of Canada’s Best Managed Companies since 2008, we take pride in nurturing a workplace where people thrive. We are an employer of choice providing our people with a supportive, collaborative, engaging and dynamic place to build a career, while bringing inspiration and innovation to our work.

Our Company Culture Is Shaped By

Growth and development of our employees – chart your career course, whatever stage you are at!
A broad variety of meaningful work that supports local communities – we are a medium-sized company working on significant projects, helping to shape communities!
We care, we commit, we create – our promise to both clients and each other!

What’s next? Ready to make an impact? Join a company that values your ideas, invests in your growth, and empowers you to shape the future. Apply today!

Want more information?

Check out what a day at Associated Engineering looks like via LinkedIn
Our Environmental, Social and Governance Report

This posting is for an existing vacancy.

AE is an Equal Opportunity Employer and encourages women, Indigenous peoples, persons with disabilities, members of visible minorities, and members of the LGBTQ+ community to apply. For applicants with disabilities, accommodations are available upon request for candidates taking part in all aspects of the selection process. We are also committed to protecting the privacy of your personal information and as such, it will be used for recruitment and employment purposes only.

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More about this job

Responsibilities

Lead and develop the Applications Support team while overseeing day-to-day support, service management, and operational governance for Microsoft 365, records management, and other enterprise applications. Coordinate incidents, releases, vendors, application lifecycle activities, and continuous improvements with business stakeholders and technical teams.

Requirements

Requires at least seven years of progressive enterprise application support, management, systems analysis, or technology operations experience, including team-lead, supervisory, or service-lead responsibilities. A degree or diploma in a relevant discipline or equivalent experience is expected, along with experience in application support, IT service management practices, vendor coordination, and preferably Microsoft 365, collaboration, and records management platforms.

Skills

Team Leadership
Enterprise Application Support
IT Service Management
Microsoft 365
Microsoft Teams
SharePoint
OneDrive
Records Management
Incident Management
Change and Release Management
Vendor Management
Information Governance
Cybersecurity Coordination
Service Improvement
Stakeholder Communication

Benefits

Flexible/Hybrid Working Arrangements
Competitive Salary With Annual Reviews
Shareholder Investment Opportunity
Matching Company Pension Program
Health, Dental, and Vision Coverage
Fitness Allowance
Employee and Family Assistance Programs
Mental Health Supports
Paid Vacation
Paid Office Closure During the December Holiday Break
Paid Sick Time
Parental Leave Top-Up Program
Professional Development Support
Mentoring Programs
Paid Professional Development Hours
Social Club Activities and Events
Company-Wide Social Events
Lunch-and-Learns
Community Volunteer Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Applications
Microsoft 365
Microsoft Office
Microsoft Teams
SharePoint
OneDrive
Records Management
Information Governance
COTS Applications
SaaS
Cloud-Hosted Applications
ITIL
Incident Management
Request Management
Problem Management
Change Management
Release Management
Knowledge Management
Service-Level Management
Major Incident Management
Continual Improvement
Vendor Management
Cybersecurity
Privacy
Identity and Access Management
Integrations
Operational Readiness
Service Desk
Managed Service Providers

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