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Added 5 mins ago
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Pattern Making Lead
ARC'TERYX
North Vancouver, BC
- Full-time
Supporting the Manager, Pattern Making and Director, Product Development in building, coaching, and guiding a high performing team of technical Pattern Makers, and owning the day-to-day…
Added 5 mins ago
R
Project Manager - AdFarm
RR46
Calgary, AB
- Full-time
You don’t make it 40 years in this business without good people behind you. At AdFarm, we are driving the evolution of agriculture, and it starts with hiring the right individuals.
Added 5 mins ago
SL
Senior Data Scientist
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Reporting to the Director, Data Science, as a Senior Data Scientist you will focus on supporting Canadian business units in accelerating the growth and application of advanced analytics in…
Added 5 mins ago
SL
Director, Compliance - SLC Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Assist in the development of practical compliance solutions for business initiatives.
Added 5 mins ago
SL
Senior Associate, Financial Controls - SLC Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
This position will be reporting to the Senior Director of SLC Management Financial Controls. The successful candidate will have the opportunity to provide expert advice to the SLC…
Added 5 mins ago
SM
Senior Associate, Financial Controls - SLC Management
SLC Management
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
This position will be reporting to the Senior Director of SLC Management Financial Controls. The successful candidate will have the opportunity to provide expert advice to the SLC…
Added 5 mins ago
SM
Director, Compliance - SLC Management
SLC Management
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Assist in the development of practical compliance solutions for business initiatives.
Added 5 mins ago
K
Director - Technology
KPMG
ON · Toronto, Ontario
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
Added 19 mins ago
BC
Project Manager - Buildings West
Bird Construction
Edmonton, AB
- Full-time
Project Manager - Buildings WestReporting to the Director of Operations, the Project Manager - Buildings West will be responsible for total project delivery including planning, execution…
Added 19 mins ago
Director, Senior Product Manager, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank
Toronto, ON
Director, Senior Product Manager, Global Capital Markets (GCM) Transformation – Toronto, ON
Added 19 mins ago
Director, Engineering, Real Estate Secured Lending (RESL)
Scotiabank
Toronto, ON
The Director, Insurance Engineering is responsible for the engineering execution and delivery of technology solutions that support the Bank’s platforms. This role ensures the timely…
Added 19 mins ago
Business Unit Director - Supply Chain
Celestica International LP
Newmarket, ON
The Business Office & Supply Chain Director is a senior leadership role accountable for integrating customer program management, business office operations, site manufacturing execution,…
Added 19 mins ago
Legal Director, Commercial Counsel
Celestica International LP
Toronto, ON
…simultaneously. These projects include working as a team with the business and functional units to plan and negotiate complex, multi-party product, joint development and manufacturing…
Added 19 mins ago
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Marketing Director, Therapeutic Dermatology
Galderma
Toronto, ON
- $140,000 to $175,000 CAD / year
- Full-time
We are looking for a Marketing Director to lead our Therapeutic Dermatology portfolio in Canada!
Added 19 mins ago
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Manager, Media Planning
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
Works with Director to develop and effectively sell through Spark Foundry and Publicis Media business solutions
Added 20 mins ago
AG
Business Development Manager, Mining & Materials
AnalytiChem Group
Canada
- Full-time
Reporting to the OREAS Sales Director, you will identify new business opportunities, develop customer relationships, and expand OREAS’ presence across the mining, mineral exploration, and…
Added 20 mins ago
MM
Strategic Sourcing Associate
Mohawk Medbuy Corporation
Toronto, ON · Greater Toronto Area, Canada
- $53,736 to $62,980 CAD / year
- Full-time
Reporting to a Senior Manager, Strategic Sourcing or Director, Strategic Sourcing, this position is responsible for coordinating and supporting the Sourcing Team through all stages of the…
Added 34 mins ago
MF
Director Investment Research
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients.
Added 50 mins ago
Senior Policy Analyst
Canadian Federation of Independent Business
Vancouver, BC
Reporting to the Director, Legislative Affairs, British Columbia, you will be responsible for the development and coordination of legislative, research and communications activities for…
Added 50 mins ago
Senior Policy Analyst
Canadian Federation of Independent Business
Winnipeg, MB
Reporting to the Director for the Prairies and Western Economist, you will be responsible for the development and coordination of legislative, research and communications activities for…
Added 50 mins ago
CH
Director of Sales and Marketing – 53 North Collection (Matrix, Metterra and Varscona Hotels, Ampersand 27)
Crescent Hotels & Resorts
AB · Edmonton, AB
- Full-time
…our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are…
Added 50 mins ago
BA
Director of Marketing, Events & Community Growth
Boutique Awesome
Longueuil, QC
- Full-time
Education: a completed college or university credential in marketing, communications, business, event management or a related field (DEC, AEC, bachelor’s degree or equivalent). Relevant…
Added 50 mins ago
NS
Director - Policy & Planning, Integrated Acute & Episodic Care
Nova Scotia Health Authority
NS · Nova Scotia, Canada
- $67.23 to $82.35 CAD / hour
- Full-time
As part of the Integrated Acute & Episodic Care Network, the Director is responsible for taking a leading role in the planning, development and standardization of service and clinical…
Added 51 mins ago
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Director Labour and Employee Relations
Extendicare
Markham, ON
- Full-time
Ensure Execution of the LR/ER Centre of Expertise, including training, coaching, and development of the LR team and partner with the Human Resources Business Partners and other stakeholders…
Added 51 mins ago
CH
Director of Sales and Marketing – 53 North Collection (Matrix, Metterra and Varscona Hotels, Ampersand 27)
Crescent Hotels & Resorts
AB · Edmonton, AB
- Full-time
…our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are…

Associated Engineering

Team Lead Applications Support - Enterprise Applications

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

The Opportunity

Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Team Lead Applications Support - Enterprose Applications to join our team in our Edmonton or Calgary office. In this role you will be responsible for leading the sustainment, support, service management, operational governance, and continuous improvement of Associated Engineering’s enterprise application portfolio outside the dedicated Dynamics Centre of Excellence and Application Development functions. The assigned portfolio includes Microsoft 365 productivity and collaboration platforms, the Microsoft Office suite, Microsoft Teams, SharePoint, OneDrive and related services; Records Management and information-governance platforms; and other commercial off-the-shelf, SaaS, cloud-hosted, and vendor-supported business applications.

The successful candidate will report to the Director, Enterprise Applications, the role is a peer to the Team Lead, Dynamics Centre of Excellence and Team Lead, Application Development and provides day-to-day leadership to application support resources responsible for business-critical corporate applications and related services.

What We Offer

Flexible/hybrid working arrangements, depending on position
Market competitive salaries, with annual reviews
Opportunity to become a shareholder and invest in the company’s long term growth & success
Matching company pension program, increasing over time
Comprehensive benefits including:
- Health/dental/vision coverage
- Fitness allowance
- Employee and family assistance programs
- Mental health supports
Paid time off so that you can recharge including:
- Generous paid vacation
- Paid office closure over December holiday break
- Industry leading paid sick time
- Parental leave top up program
Ongoing support for your professional development and growth
- Active Young Professional group
- Formal mentoring programs
- Paid professional development hours
- Capacity building seminars
- Engineer In Training programs
Opportunities to participate in social club activities and events
- Company-wide social events
- Regular lunch-and-learns
- Community volunteer opportunities
(insert office-specific key differentiators)

What You’ll Do

Team Leadership

Provides leadership, coaching, mentoring, workload direction, performance management, and professional development for Applications Support team members.
Establishes team objectives, priorities, work assignments, service expectations, role clarity, documentation standards, and development plans aligned with the objectives and workforce plans established by the Director, Enterprise Applications, and with business priorities.

Application Support and Service Management

Leads day-to-day sustainment and support for assigned enterprise applications and platforms, including Microsoft 365 productivity and collaboration services, Records Management platforms, and other COTS, SaaS, cloud-hosted, and vendor-supported applications.
Coordinates major application incidents and escalations with Service Desk, Digital Operations, Cybersecurity, vendors, business owners, and other Enterprise Applications teams.

Microsoft 365, Records Management and COTS Portfolio Leadership

Provides operational leadership and service ownership for assigned Microsoft 365 productivity and collaboration platforms, including the Microsoft Office suite, Microsoft Teams, SharePoint, OneDrive, and related services and add-ins.
Oversees support, administration, configuration governance, release readiness, service health, adoption issues, integrations, permissions, information architecture dependencies, and lifecycle considerations for assigned Microsoft 365 services.

Application Ownership, Lifecycle and Operational Governance

Maintains clear operational ownership and stewardship for assigned applications and platforms, including support model, business ownership, technical ownership, information and records ownership, vendor accountability, integrations, dependencies, criticality, licensing, compliance obligations, and lifecycle status.

Release, Change and Enhancement Coordination

Oversees maintenance releases, patches, Microsoft 365 service changes, vendor updates, configuration changes, minor enhancements, and operational changes for assigned applications and platforms, in line with the release governance established by the Director, Enterprise Applications.
Ensures changes are assessed for business impact, technical dependencies, cybersecurity, privacy, records and information-governance requirements, testing, communications, training, operational readiness, rollback or recovery, support documentation, and post-release validation.

Vendor and Commercial Support Management

Manages day-to-day operational relationships with Microsoft and other software publishers, application vendors, managed service providers, cloud service providers, and support partners for assigned applications and platforms.
Monitors vendor service performance, escalations, defects, support cases, commitments, maintenance activities, release notices, and service risks, and escalates commercial and contractual matters to the Director, Enterprise Applications

Business Relationship and Continuous Improvement

Provides clear communication on service issues, support priorities, application risks, planned maintenance, lifecycle concerns, and improvement opportunities.
Develops productive relationships with Business Owners, Product Owners, process owners, subject matter experts, office and functional leaders, and affected users.

Does this sound like you?

Degree or diploma in Information Systems, Computer Science, Business Technology, Engineering, Business Administration, or a related discipline.
An equivalent combination of education, enterprise application experience, service management experience, and leadership experience will be considered.
ITIL or comparable IT service management training or certification is an asset. Application, cloud, project, vendor, security, or business analysis credentials are also assets.
7 or more years of progressive enterprise application support, application management, systems analysis, or technology operations experience, including demonstrated team-lead, supervisory, or service-lead responsibilities.
Demonstrated experience leading application support or sustainment services across business-critical enterprise applications and vendor-supported platforms, preferably including Microsoft 365, collaboration and content platforms, Records Management solutions, and a diverse COTS or SaaS portfolio.
Experience with incident, request, problem, change, release, knowledge, service-level, major-incident, and continual-improvement practices.
Experience coordinating Tier 2 and Tier 3 support among Service Desk, internal technical teams, business stakeholders, software vendors, and managed service providers.
Experience with Microsoft 365 service changes, application lifecycle management, upgrades, patching, SaaS and vendor releases, access and security coordination, records and information-governance dependencies, integrations, testing, operational readiness, documentation, and transition to support.
Experience managing vendor escalations, support agreements, licensing considerations, service reviews, and commercial or renewal inputs.
Experience coaching application support professionals and balancing operational service, minor enhancements, lifecycle risk, and improvement demand.
Working knowledge of Microsoft 365 productivity and collaboration services, the Microsoft Office suite, Teams, SharePoint, OneDrive, Records Management and information-governance platforms, COTS and SaaS applications, integrations, identity and access dependencies, data interfaces, reporting, batch processes, vendor services, licensing, compliance, and application lifecycle considerations.

About Us

At Associated Engineering, were passionate about not only the work we do but the communities we live and work in. Which is why sustainability is at the heart of everything we do. As a carbon neutral company since 2009, we help shape resilient and sustainable communities across Canada.

As a Platinum Member of Canada’s Best Managed Companies since 2008, we take pride in nurturing a workplace where people thrive. We are an employer of choice providing our people with a supportive, collaborative, engaging and dynamic place to build a career, while bringing inspiration and innovation to our work.

Our Company Culture Is Shaped By

Growth and development of our employees – chart your career course, whatever stage you are at!
A broad variety of meaningful work that supports local communities – we are a medium-sized company working on significant projects, helping to shape communities!
We care, we commit, we create – our promise to both clients and each other!

What’s next? Ready to make an impact? Join a company that values your ideas, invests in your growth, and empowers you to shape the future. Apply today!

Want more information?

Check out what a day at Associated Engineering looks like via LinkedIn
Our Environmental, Social and Governance Report

This posting is for an existing vacancy.

AE is an Equal Opportunity Employer and encourages women, Indigenous peoples, persons with disabilities, members of visible minorities, and members of the LGBTQ+ community to apply. For applicants with disabilities, accommodations are available upon request for candidates taking part in all aspects of the selection process. We are also committed to protecting the privacy of your personal information and as such, it will be used for recruitment and employment purposes only.

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More about this job

Responsibilities

Lead and develop the Applications Support team while overseeing day-to-day support, service management, and operational governance for Microsoft 365, records management, and other enterprise applications. Coordinate incidents, releases, vendors, application lifecycle activities, and continuous improvements with business stakeholders and technical teams.

Requirements

Requires at least seven years of progressive enterprise application support, management, systems analysis, or technology operations experience, including team-lead, supervisory, or service-lead responsibilities. A degree or diploma in a relevant discipline or equivalent experience is expected, along with experience in application support, IT service management practices, vendor coordination, and preferably Microsoft 365, collaboration, and records management platforms.

Skills

Team Leadership
Enterprise Application Support
IT Service Management
Microsoft 365
Microsoft Teams
SharePoint
OneDrive
Records Management
Incident Management
Change and Release Management
Vendor Management
Information Governance
Cybersecurity Coordination
Service Improvement
Stakeholder Communication

Benefits

Flexible/Hybrid Working Arrangements
Competitive Salary With Annual Reviews
Shareholder Investment Opportunity
Matching Company Pension Program
Health, Dental, and Vision Coverage
Fitness Allowance
Employee and Family Assistance Programs
Mental Health Supports
Paid Vacation
Paid Office Closure During the December Holiday Break
Paid Sick Time
Parental Leave Top-Up Program
Professional Development Support
Mentoring Programs
Paid Professional Development Hours
Social Club Activities and Events
Company-Wide Social Events
Lunch-and-Learns
Community Volunteer Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Applications
Microsoft 365
Microsoft Office
Microsoft Teams
SharePoint
OneDrive
Records Management
Information Governance
COTS Applications
SaaS
Cloud-Hosted Applications
ITIL
Incident Management
Request Management
Problem Management
Change Management
Release Management
Knowledge Management
Service-Level Management
Major Incident Management
Continual Improvement
Vendor Management
Cybersecurity
Privacy
Identity and Access Management
Integrations
Operational Readiness
Service Desk
Managed Service Providers

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