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Added 7 mins ago
Senior Supervisor Construction
Gibson Energy
Edmonton, AB · Hardisty, AB · AB · Calgary, AB
As the Senior Construction Supervisor, you’ll lead construction planning and execution across Gibson Energy’s growth and maintenance capital programs. You’ll provide leadership to field…
Added 7 mins ago
Shop Service Technician
Nestle Operational Services Worldwide SA
Barrie, ON
We strive to lead a people-focused culture that empowers employees to bring their authentic selves to work each day. There are 3,400+ members of Nestlé Canada celebrated for taking action…
Added 7 mins ago
E
Automotive Detailer - Car Washer - Edmonton
Enterprise
Edmonton, AB
- Full-time
Enterprise Mobility is seeking a responsible, dedicated person to join our team as a full time Automotive Detailer. This position pays $17.50 / hour and is located at 8640 YELLOWHEAD TRAIL…
Added 7 mins ago
EC
Human Resources Business Partner (HRBP), Hospitality – River Cree Ventures Limited Partnership (RCVLP) – Open Competition
Enoch Cree Nation
Spruce Grove, AB
- Full-time
Lead high-volume, full-cycle recruitment for hospitality positions, including management, front-line, food and beverage, housekeeping, maintenance, and guest service roles.
Added 21 mins ago
EM
Automotive Detailer - Car Washer - Edmonton
Enterprise Mobility
Edmonton, AB
- $17.5 CAD / hour
- Full-time
Enterprise Mobility is seeking a responsible, dedicated person to join our team as a full time Automotive Detailer. This position pays $17.50 / hour and is located at 17431 102 AVE…
Added 21 mins ago
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Vancouver, BC
- $32.84 CAD / hour
- Temporary
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Added 21 mins ago
TO
Supervisor Roads - Temporary
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Elmvale, ON · Midhurst, ON
- Full-time
Reporting to the Manager, Roads, as part of a team of three (3), the position is responsible for providing daily leadership, scheduling, coordination, and oversight of unionized frontline…
Added 21 mins ago
CF
Member Services Rep
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Winnipeg, MB
- $16.4 CAD / hour
- Part-time
…people that are passionate about health and fitness to join our team. Working at Crunch is more than a job. It’s an opportunity to inspire others to reach their fitness goals. Our No Limit…
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Pharmacist, Hourly Part Time Day
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Added 22 mins ago
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Senior Coordinator, VDC /BIM
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Toronto, ON
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Lead, mentor, and develop the VDC/BIM team, providing guidance and support
Added 22 mins ago
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Systems Analyst, Clinical Solutions, IMITS
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Added 22 mins ago
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Ottawa, ON
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Added 22 mins ago
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ON · Hannon, ON
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Added 22 mins ago
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Engineering Manager
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The Engineering Manager leads a multidisciplinary team responsible for project engineering, process engineering, training systems and technical documentation, and engineering support for…
Added 22 mins ago
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Added 22 mins ago
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ON · Hannon, ON
- $62,000 to $91,000 CAD / year
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Added 22 mins ago
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FSQA Supervisor (Afternoons)
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Winnipeg, MB
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Added 36 mins ago
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Added 36 mins ago
Manager - Engineering, NGL
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…Engineering across Wolf NGL’s Assets. This role leads the Engineering team and serves as a trusted technical authority to Operations, Maintenance, Asset Integrity, Commercial, and Projects,…
Added 36 mins ago
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Leverage maintenance reporting tools and coordinate with corporate partners and the Facilities Team to ensure timely resolution of issues, maintaining high club standards and delivering…
Added 36 mins ago
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Workshop Manager - Service Operations
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In this role, you’ll lead workshop operations with a clear focus on safety, quality, efficiency and customer success. From maintenance and repair activities to operational performance and…
Added 37 mins ago
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Operations Supervisor
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AB · Edmonton, AB
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We are growing and looking for an experienced Operations Supervisor to join our team! As the Operations Supervisor, you will oversee daily transportation, yard, and warehouse operations,…
Added 37 mins ago
ML
MRO Coordinator
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- $47,000 to $69,000 CAD / year
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Added 52 mins ago
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Lifeguard/ Swim Instructor Level I/II
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Aquatics team members are responsible for delivering exceptional customer service and ensuring a safe, enjoyable experience for all participants during recreational swims and instructional…

Associated Engineering

Team Lead Applications Support - Enterprise Applications

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

The Opportunity

Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Team Lead Applications Support - Enterprose Applications to join our team in our Edmonton or Calgary office. In this role you will be responsible for leading the sustainment, support, service management, operational governance, and continuous improvement of Associated Engineering’s enterprise application portfolio outside the dedicated Dynamics Centre of Excellence and Application Development functions. The assigned portfolio includes Microsoft 365 productivity and collaboration platforms, the Microsoft Office suite, Microsoft Teams, SharePoint, OneDrive and related services; Records Management and information-governance platforms; and other commercial off-the-shelf, SaaS, cloud-hosted, and vendor-supported business applications.

The successful candidate will report to the Director, Enterprise Applications, the role is a peer to the Team Lead, Dynamics Centre of Excellence and Team Lead, Application Development and provides day-to-day leadership to application support resources responsible for business-critical corporate applications and related services.

What We Offer

Flexible/hybrid working arrangements, depending on position
Market competitive salaries, with annual reviews
Opportunity to become a shareholder and invest in the company’s long term growth & success
Matching company pension program, increasing over time
Comprehensive benefits including:
- Health/dental/vision coverage
- Fitness allowance
- Employee and family assistance programs
- Mental health supports
Paid time off so that you can recharge including:
- Generous paid vacation
- Paid office closure over December holiday break
- Industry leading paid sick time
- Parental leave top up program
Ongoing support for your professional development and growth
- Active Young Professional group
- Formal mentoring programs
- Paid professional development hours
- Capacity building seminars
- Engineer In Training programs
Opportunities to participate in social club activities and events
- Company-wide social events
- Regular lunch-and-learns
- Community volunteer opportunities
(insert office-specific key differentiators)

What You’ll Do

Team Leadership

Provides leadership, coaching, mentoring, workload direction, performance management, and professional development for Applications Support team members.
Establishes team objectives, priorities, work assignments, service expectations, role clarity, documentation standards, and development plans aligned with the objectives and workforce plans established by the Director, Enterprise Applications, and with business priorities.

Application Support and Service Management

Leads day-to-day sustainment and support for assigned enterprise applications and platforms, including Microsoft 365 productivity and collaboration services, Records Management platforms, and other COTS, SaaS, cloud-hosted, and vendor-supported applications.
Coordinates major application incidents and escalations with Service Desk, Digital Operations, Cybersecurity, vendors, business owners, and other Enterprise Applications teams.

Microsoft 365, Records Management and COTS Portfolio Leadership

Provides operational leadership and service ownership for assigned Microsoft 365 productivity and collaboration platforms, including the Microsoft Office suite, Microsoft Teams, SharePoint, OneDrive, and related services and add-ins.
Oversees support, administration, configuration governance, release readiness, service health, adoption issues, integrations, permissions, information architecture dependencies, and lifecycle considerations for assigned Microsoft 365 services.

Application Ownership, Lifecycle and Operational Governance

Maintains clear operational ownership and stewardship for assigned applications and platforms, including support model, business ownership, technical ownership, information and records ownership, vendor accountability, integrations, dependencies, criticality, licensing, compliance obligations, and lifecycle status.

Release, Change and Enhancement Coordination

Oversees maintenance releases, patches, Microsoft 365 service changes, vendor updates, configuration changes, minor enhancements, and operational changes for assigned applications and platforms, in line with the release governance established by the Director, Enterprise Applications.
Ensures changes are assessed for business impact, technical dependencies, cybersecurity, privacy, records and information-governance requirements, testing, communications, training, operational readiness, rollback or recovery, support documentation, and post-release validation.

Vendor and Commercial Support Management

Manages day-to-day operational relationships with Microsoft and other software publishers, application vendors, managed service providers, cloud service providers, and support partners for assigned applications and platforms.
Monitors vendor service performance, escalations, defects, support cases, commitments, maintenance activities, release notices, and service risks, and escalates commercial and contractual matters to the Director, Enterprise Applications

Business Relationship and Continuous Improvement

Provides clear communication on service issues, support priorities, application risks, planned maintenance, lifecycle concerns, and improvement opportunities.
Develops productive relationships with Business Owners, Product Owners, process owners, subject matter experts, office and functional leaders, and affected users.

Does this sound like you?

Degree or diploma in Information Systems, Computer Science, Business Technology, Engineering, Business Administration, or a related discipline.
An equivalent combination of education, enterprise application experience, service management experience, and leadership experience will be considered.
ITIL or comparable IT service management training or certification is an asset. Application, cloud, project, vendor, security, or business analysis credentials are also assets.
7 or more years of progressive enterprise application support, application management, systems analysis, or technology operations experience, including demonstrated team-lead, supervisory, or service-lead responsibilities.
Demonstrated experience leading application support or sustainment services across business-critical enterprise applications and vendor-supported platforms, preferably including Microsoft 365, collaboration and content platforms, Records Management solutions, and a diverse COTS or SaaS portfolio.
Experience with incident, request, problem, change, release, knowledge, service-level, major-incident, and continual-improvement practices.
Experience coordinating Tier 2 and Tier 3 support among Service Desk, internal technical teams, business stakeholders, software vendors, and managed service providers.
Experience with Microsoft 365 service changes, application lifecycle management, upgrades, patching, SaaS and vendor releases, access and security coordination, records and information-governance dependencies, integrations, testing, operational readiness, documentation, and transition to support.
Experience managing vendor escalations, support agreements, licensing considerations, service reviews, and commercial or renewal inputs.
Experience coaching application support professionals and balancing operational service, minor enhancements, lifecycle risk, and improvement demand.
Working knowledge of Microsoft 365 productivity and collaboration services, the Microsoft Office suite, Teams, SharePoint, OneDrive, Records Management and information-governance platforms, COTS and SaaS applications, integrations, identity and access dependencies, data interfaces, reporting, batch processes, vendor services, licensing, compliance, and application lifecycle considerations.

About Us

At Associated Engineering, were passionate about not only the work we do but the communities we live and work in. Which is why sustainability is at the heart of everything we do. As a carbon neutral company since 2009, we help shape resilient and sustainable communities across Canada.

As a Platinum Member of Canada’s Best Managed Companies since 2008, we take pride in nurturing a workplace where people thrive. We are an employer of choice providing our people with a supportive, collaborative, engaging and dynamic place to build a career, while bringing inspiration and innovation to our work.

Our Company Culture Is Shaped By

Growth and development of our employees – chart your career course, whatever stage you are at!
A broad variety of meaningful work that supports local communities – we are a medium-sized company working on significant projects, helping to shape communities!
We care, we commit, we create – our promise to both clients and each other!

What’s next? Ready to make an impact? Join a company that values your ideas, invests in your growth, and empowers you to shape the future. Apply today!

Want more information?

Check out what a day at Associated Engineering looks like via LinkedIn
Our Environmental, Social and Governance Report

This posting is for an existing vacancy.

AE is an Equal Opportunity Employer and encourages women, Indigenous peoples, persons with disabilities, members of visible minorities, and members of the LGBTQ+ community to apply. For applicants with disabilities, accommodations are available upon request for candidates taking part in all aspects of the selection process. We are also committed to protecting the privacy of your personal information and as such, it will be used for recruitment and employment purposes only.

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More about this job

Responsibilities

Lead and develop the Applications Support team while overseeing day-to-day support, service management, and operational governance for Microsoft 365, records management, and other enterprise applications. Coordinate incidents, releases, vendors, application lifecycle activities, and continuous improvements with business stakeholders and technical teams.

Requirements

Requires at least seven years of progressive enterprise application support, management, systems analysis, or technology operations experience, including team-lead, supervisory, or service-lead responsibilities. A degree or diploma in a relevant discipline or equivalent experience is expected, along with experience in application support, IT service management practices, vendor coordination, and preferably Microsoft 365, collaboration, and records management platforms.

Skills

Team Leadership
Enterprise Application Support
IT Service Management
Microsoft 365
Microsoft Teams
SharePoint
OneDrive
Records Management
Incident Management
Change and Release Management
Vendor Management
Information Governance
Cybersecurity Coordination
Service Improvement
Stakeholder Communication

Benefits

Flexible/Hybrid Working Arrangements
Competitive Salary With Annual Reviews
Shareholder Investment Opportunity
Matching Company Pension Program
Health, Dental, and Vision Coverage
Fitness Allowance
Employee and Family Assistance Programs
Mental Health Supports
Paid Vacation
Paid Office Closure During the December Holiday Break
Paid Sick Time
Parental Leave Top-Up Program
Professional Development Support
Mentoring Programs
Paid Professional Development Hours
Social Club Activities and Events
Company-Wide Social Events
Lunch-and-Learns
Community Volunteer Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Applications
Microsoft 365
Microsoft Office
Microsoft Teams
SharePoint
OneDrive
Records Management
Information Governance
COTS Applications
SaaS
Cloud-Hosted Applications
ITIL
Incident Management
Request Management
Problem Management
Change Management
Release Management
Knowledge Management
Service-Level Management
Major Incident Management
Continual Improvement
Vendor Management
Cybersecurity
Privacy
Identity and Access Management
Integrations
Operational Readiness
Service Desk
Managed Service Providers

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