Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Save this search

Care Team Coordinator
Assurance Home Care
Ottawa, ON
Full-time
Our Care Team members are key operational leaders responsible for delivering exceptional, highly personalized service and support. We’re strategic and tech-forward professionals seeking a…
Bilingual Customer Care Team Coordinator - Part Time
ParaMed Home Health Care
Ottawa, ON
Part-time
ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled…
Care Coordinator / Team Lead (RN), Qualicare Toronto
Qualicare, Toronto East
Toronto, Ontario
$85,000 CAD / year
Full-time
Qualicare Homecare is looking for a compassionate, caring, and reliable RN to join our family as a Care Coordinator. Qualicare Toronto offers home care services that focus on providing the…
Care Team Coordinator (2026-2871)
Closing the Gap Healthcare
Toronto, ON
Other
We are seeking a passionate and dedicated Care Team Coordinator to join your team. In this role, you will coordinate and schedule home and community visits, communicate with our healthcare…
Bilingual Customer Care Team Coordinator - Part Time
Extendicare
Ottawa, ON · ParaMed Admin Office - Champlain (Hunt Club Rd.)
Part-time
ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled…
Care Team Coordinator
Extendicare
London, ON · ParaMed Admin Office - SW (Fullarton St.)
Part-time
ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled…
Weekend Care Designer / Care Coordinator (Home Care)
Nurse Next Door
Ontario · MISSISSAUGA, Ontario
Part-time
Work closely with the weekday leadership team to ensure continuity of care.
Client Care Coordinator, Urgent Primary Care Centre (UPCC) and/or Primary Care Networks (PCN) - Chilliwack
Fraser Health
Chilliwack, BC
…collaboratively and in partnership with the inter-professional care team in the provision of person-centered, culturally-safe and recovery oriented care, the Client Care Coordinator…
Continuing Care Coordinator - Continuing Care
Nova Scotia Health and IWK Health
Annapolis Royal, NS
The Care Coordinator authorizes services and makes referrals/linkages to other professional and volunteer resources, to assess and support community-dwelling clients for as long as…
Continuing Care Coordinator - Continuing Care
Nova Scotia Health Authority
Kentville, NS
Full-time
The Care Coordinator authorizes services and makes referrals/linkages to other professional and volunteer resources, to assess and support community-dwelling clients for as long as…
Continuing Care Coordinator - Continuing Care
Nova Scotia Health and IWK Health
Kentville, NS
The Care Coordinator authorizes services and makes referrals/linkages to other professional and volunteer resources, to assess and support community-dwelling clients for as long as…
Continuing Care Coordinator - Continuing Care
Nova Scotia Health and IWK Health
Amherst, NS
The Care Coordinator authorizes services and makes referrals/linkages to other professional and volunteer resources, to assess and support community-dwelling clients for as long as…
Continuing Care Coordinator - Continuing Care
Nova Scotia Health Authority
Amherst, NS
Full-time
The Care Coordinator authorizes services and makes referrals/linkages to other professional and volunteer resources, to assess and support community-dwelling clients for as long as…
Intensive Planning Support Coordinator (Care Coordinator)
The Government of Nova Scotia
NS · Flexible, NS
We are looking for passionate, values-driven people to join our team as Intensive Planning and Support Coordinators (IPSCs), a vital new role helping bring to life the Human Rights Remedy…
Community Integration Care Coordinator | Primary Care
Interior Health Authority
Cranbrook, British Columbia
Part-time
Cranbrook Urgent Primary Care Centre is hiring a relief part-time Community Integration Care Coordinator (CICC) located in Cranbrook, BC. This position runs until February 9, 2028, or until…
Primary Care Nurse Care Coordinator
WNHAC
Kenora, Ontario
Full-time
We provide primary health care through a range of options including prevention, assessment, diagnosis and treatment. Our team includes health professionals, educators and support workers…
Care Coordinator (Home Care)
Carefirst Seniors & Community Services Association
Toronto, ON
$48,000 to $56,000 CAD / year
Full-time
We are currently seeking a Care Coordinator to fill a vacant position at our Home Care Team.
Coordinator, Patient Care (RN) - Acute & Ambulatory Care - Casual
Vancouver Coastal Health
Powell River, BC
$49.2 to $63.47 CAD / hour
Other
Come work as a Coordinator, Patient Care in Acute & Ambulatory Care at Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for an experienced Registered Nurse to join the…
Patient Care Coordinator
Endodontic Care Cambridge
Guelph, ON
Full-time
We’re looking for a Patient Care Coordinator to join us as one of the first members of our Cambridge team.
Bilingual Float Care Coordinator, Regular Full-Time, Eastern Ottawa, Labelle
Ontario Health atHome
Ottawa, ON
Full-time
As a member of the care team, t he Care Coordinator will provide a broad scope of connection in their caseload geography, linking with care and services beyond community care while…
Coordinator, Patient Care (RN) - Acute & Ambulatory Care
Vancouver Coastal Health
Sechelt, British Columbia
$49.2 to $63.47 CAD / hour
Temporary
Come work as a Coordinator, Patient Care (Acute & Ambulatory Care) with Vancouver Coastal Health (VCH)! Staff Housing may also be available. Apply today to speak to a Talent Acquisition…
Coordinator, Patient Care (RN) - Acute & Ambulatory Care
Vancouver Coastal Health
Sechelt, British Columbia
$49.2 to $63.47 CAD / hour
Part-time
Come work as a Coordinator, Patient Care (Acute & Ambulatory Care) with Vancouver Coastal Health (VCH)! Relocation Reimbursment and Temporary Staff Housing may also be available. Apply…
Team Member Experience Coordinator (HR Coordinator)
Sienna Senior Living
Markham, ON
Full-time
At Sienna Senior Living, our commitment to enhancing the daily lives of our residents extends far beyond clinical care. Integral to this mission are our dedicated leaders and their teams…
Integrated Primary Care Coordinator
Carefirst Seniors & Community Services Association
Toronto, ON
$60,000 to $75,000 CAD / year
Full-time
The Carefirst Family Health Team (FHT) is seeking full-time permanent Integrated Primary Care Coordinator to join our innovative, interdisciplinary team dedicated to delivering…
Team Member Experience Coordinator (HR Coordinator) - Perm Full Time
Sienna Senior Living
ON
Full-time
At Sienna Senior Living, our commitment to enhancing the daily lives of our residents extends far beyond clinical care. Integral to this mission are our dedicated leaders and their teams…

Assurance Home Care

Care Team Coordinator

Ottawa, ON, Canada

Job type: Full-time
Apply by: Mar 8, 2027

Apply About employer

Applications open in a new tab.

At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

Jump to the original description

Responsibilities

The role serves as a bridge between clients and care providers, focusing on high-end customer service and client retention. Key duties include managing complex scheduling across three cities and ensuring white-glove service standards are maintained.

Requirements

Candidates should be people-oriented professionals with a growth mindset and a background in high-end customer service. Ability to handle high-pressure environments and participate in a rotating on-call schedule is required.

Experience

0 to 2 years

Working hours

40 hours per week

Work arrangement

On-site

Skills

Customer Service
Client Retention
Scheduling
Problem Solving
De-escalation
Relationship Management
Emotional Intelligence
Operational Leadership
Multi-city Coordination
Time Management
Communication
Adaptability
Tech-savviness
Accountability
Empathy
Multitasking

Visa sponsorship

Not detected in the job text

Keywords

In-home Care
Care Coordination
White-glove Service
Person-centered Care
Scheduling Platforms
Client Retention
On-call Schedule
Operational Leadership
Healthcare
Customer Experience
Case Management
Caregiver Management

Original job description

Assurance Home Care is an in-home care company focusing on high-end services for its client's needs. We are looking for individuals who are passionate about what they do, understand, and respect the desire for independence while working closely with our clients. Our services include everything from companionship to housekeeping, meal preparation, medication reminders, personal care and grooming assistance and running errands. We are seeking the ideal candidate who is patient, physically capable, and committed to delivering respectful, person-centered care.

The Role

Our Care Team members are key operational leaders responsible for delivering exceptional, highly personalized service and support. We’re strategic and tech-forward professionals seeking a new team member to add to our mission. There is room to grow in your career with us and to make a meaningful difference in the lives of our clients.

Reporting to the Manager of Care Operations, you’ll be a champion of our highest standards and be a frontline problem-solver. This role is focused on client retention and creative problem-solving. You’re the crucial bridge between our clients and care providers, ensuring that even in high-pressure situations, every stakeholder receives a sophisticated and empathetic experience that a professional such as yourself delivers.

Note: While we operate in the healthcare space, medical training is not required. We’re looking for world-class customer service experts who love people and challenges.

About You

You are a "people person" with a deep sense of responsibility and a "whatever it takes" attitude. You don’t just manage tasks; you own them with total accountability.

Growth Mindset: You love to learn and grow. You seek ways to innovate, improve processes, and deliver greater value. You view challenges as opportunities to sharpen your skills.
Team Player: You’re all about the team. We’re a collegial, hands-on group that works closely together. You’re willing to cross-train and learn different aspects of the business to support our collective success. You’re positive and optimistic.
Adaptable & Resilient: You thrive in fast-paced environments and are flexible with your time, including participating in a rotating on-call schedule. This can be a high-pressure role because the work we do every day matters. Our work is dynamic and high-impact. You need to be quick thinking with a proactive spirit.
Tech-Forward: You’re comfortable leveraging modern technology and scheduling platforms to enhance efficiency and communication. You enjoy using tools to stay organized and transparent. And if you don’t know, you’re open to learning.
A "Big Heart" with High Empathy: You genuinely care about people. You have the emotional intelligence to support families through difficult moments while maintaining professional poise.
Retention-Focused: You likely have a background in high-end customer service or a high-volume environment where you learned to solve problems quickly to keep clients happy and loyal.

Core Responsibilities

Customer Service & Client Retention

Problem Solving: Utilize out-of-the-box thinking and de-escalation skills to resolve complex scheduling or care issues in real-time.
Retention Excellence: Serve as a responsive point of contact for client inquiries, ensuring they feel heard and valued so they remain lifelong partners with us.
Service Excellence: Monitor care delivery to ensure it meets our "white-glove" standards, conducting proactive follow-ups to uphold trust.

Scheduling & Operational Precision

Precision Matching: Ensure all client shifts are staffed appropriately, matching care provider skills, personality, and availability to specific client needs.
Multi-City Coordination: Manage caregiver assignments across three cities, ensuring consistency and reliability despite many moving parts.
Dynamic Response: Maintain up-to-date schedules and provide timely, clear communication regarding changes.

Relationship Management & Advocacy

Build Connections: Develop strong working relationships with caregivers, clients, and physicians.
Support & Advocacy: Actively listen to and advocate for our care providers, ensuring they feel equipped, prepared, and valued.
Closed-Loop Communication: Ensure every interaction - phone, email, or text - is followed through to completion with transparent documentation.

Working Conditions

High-Pressure Environment: This is a dynamic role that requires acute attention to detail and the ability to multitask even under significant pressure.
On-Call Commitment: Participation in a rotating on-call schedule is required to deliver 24/7 peace of mind to our clients because we support each other.
Elevating the Team: We’re looking for someone who doesn't just "fit in" but actively makes our team stronger through their work ethic and positive attitude.

If the essence of this role calls to you, reach out! We’d love to meet you. You don’t need to have everything listed, but you do need the right attitude and openness to learning.

Apply About employer

Report this job