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General Foreman - Network & Fiber (Canal Flats)
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General Foreman - Civil (Canal Flats)
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General Foreman - Mechanical (Canal Flats)
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RM
Manager - Diagnostic Imaging
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- Full-time
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SS
Settlement Worker in Schools (SWIS) - English & Somali
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Candidates must have: · Applicants must have all of the following to be considered:
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Manager, Corporate Engagement & Sponsorship
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Field Survey Technician
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Supervisor Mechanical Car
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Controls Technician
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Business Development Manager
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Consultant Pharmacist
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After-Hours Coordinator
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Valid class 5 driver’s license with no restrictions and a clear driving abstract
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Forklift Driver
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Added 29 mins ago
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Branch Administrator (Part-time)
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Calgary, AB
- Part-time
Added 29 mins ago
AA
Customer Service Administrator (Ottawa West)
Assured Automotive
ON · Ottawa West, ON
- Full-time
Valid driver’s license required
Added 29 mins ago
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Technical Sales Account Manager
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Assured Automotive

Customer Service Administrator (Ottawa West)

ON, Canada
Ottawa West, ON, Canada

$21 - $29 per hour · Full-time

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Job details

Pay: $21 - $29 per hour
Job type: Full-time
Apply by: Dec 12, 2026
Experience: A minimum of 1 year of previous experience in a similar customer service role
Posting language: English
Posted: Nov 12, 2026

Original job description

Company: Assured Automotive

Great Teams Don’t Happen by Accident

Built with Intent. Driven by YOU.

At Assured Automotive, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Ready to grow with a team that’s built for your success? Apply today.

Benefits That Drive Your Success Assured Automotive offers comprehensive benefits as an industry leader, including:

Competitive Pay
Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
RRSP with company match
Annual Paid Vacation Time Off
Career Growth Opportunities
Ongoing Training
A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
Voluntary Daily Pay option available

Job Description

At Assured Automotive, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.

The Customer Service Administrator’s primary responsibility is to provide an exceptional customer experience while completing administrative tasks. The Customer Service Administrator works with all team members in achieving the repair facilities' KPIs.

Key Job Responsibilities

Ensures consistent execution of WOW (Wow Operating Way) plan
Provides positive energy when greeting customers in person and on the phone
Manage the confirmation and reservation of all rental vehicles & towing requests
When required communicate updates with Customers & Insurance claims personnel
When required manage all arrangements for towing as well as costing against the Repair Order
Ensure all assignments have been followed up and appointments confirmed with customers
Reconcile each Repair Order prior to closing
Monitor and manage Store’s Accounts Receivable
Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.

Minimum Education And/or Experience Required For The Job

Highschool Diploma or equivalent
A minimum of 1 year of previous experience in a similar customer service role

Required Knowledge, Skills, & Abilities

Communicate effectively, both verbally and in writing
Enthusiastic and friendly demeanor
Strong knowledge of Google platform and Microsoft Office
Strong attention to detail with a high degree of accuracy
Ability to multitask and effectively manage a fast paced environment

Other Requirements Travel, Physical Requirements, Etc.

Valid driver’s license required

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

#AASJ

Hourly

Compensation Details:

$21 - $29 per hour

Compensation Is Commensurate With Skill, Education And Experience.

Your Success is Our Priority

We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.

Assured Automotive is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

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More about this job

Responsibilities

Provide a positive customer experience while completing administrative tasks, including greeting customers, confirming appointments, and coordinating rental vehicles and towing. Follow up on repair assignments, communicate updates to customers and insurance claims personnel, reconcile repair orders, and monitor accounts receivable.

Requirements

A high school diploma or equivalent and at least one year of experience in a similar customer service role are required. Candidates must have a valid driver's license, strong communication and organizational skills, proficiency with Google tools and Microsoft Office, and the ability to manage a fast-paced workload accurately.

Skills

Customer Service
Verbal Communication
Written Communication
Google Platform
Microsoft Office
Attention To Detail
Accuracy
Multitasking
Time Management
Customer Updates
Rental Vehicle Coordination
Towing Coordination
Accounts Receivable
Repair Order Reconciliation
Appointment Confirmation

Benefits

Medical Insurance
Prescription Drug Coverage
Dental Insurance
Vision Insurance
Company-Matched RRSP
Paid Vacation
Career Growth Opportunities
Ongoing Training
Voluntary Daily Pay

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Administrative Support
Collision Repair
Automotive
Customer Experience
WOW Operating Way
Google Platform
Microsoft Office
Rental Vehicles
Towing
Repair Orders
Accounts Receivable
Insurance Claims
Appointment Confirmation
Customer Updates
Operational Excellence
Net Promoter Score
Continuous Learning
Valid Driver's License

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Jobs in Canada