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Astanor

Operations Manager

BC, Canada
British Columbia, Canada, Canada

Pay: Compensation Range: $60,000-$65,000 CAD (dependent on experience)
Job type: Full-time
Apply by: Oct 18, 2026
Experience: 2 to 3+ years of experience in an operations role, preferably in catering, food service, hospitality, or logistics
Posting language: English
Posted: Sep 21, 2026

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Original job description

Who We Are

HUNGRY is revolutionizing workplace dining with an unwavering commitment to obsessive hospitality and flawless execution. Founded in 2016 by entrepreneurs Eman Pahlavani and Jeff Grass, HUNGRY connects corporate offices in over 30 cities across the United States and Canada with top-tier chefs and local restaurants to deliver extraordinary culinary experiences. From large-format catering and memorable events to individually packaged group meals, snacks, and pantry solutions, HUNGRY ensures every detail is thoughtfully handled to prioritize quality and convenience. Rooted in a mission of social responsibility, HUNGRY fosters local economic growth while embracing eco-friendly practices - donating one meal for every two purchased, with more than 3 million meals donated to date.

The Role

The Operations Manager owns day-to-day execution of HUNGRY's catering, delivery, and event operations in an assigned market. This role drives the logistics behind every order and event, coordinates the local network of Captains, and partners closely with Sales and Food Partner Management to make sure every client meal or event lands exactly as promised.

Most Captains engage with HUNGRY as independent contractors rather than direct employees, though this varies by client and account needs. In addition to planning and coordinating that contractor network, the Operations Manager leads and manages all direct HUNGRY employees supporting the market - including Hub Operators, onsite General Managers, and Hospitality Associates - with full people-management responsibility for hiring, coaching, and performance.

The Operations Manager owns hub readiness personally, along with the market's administrative operations (time and attendance, expense management, purchasing and receiving, and inventory reporting).

The right person is organized, detail-oriented, proactive, and energized by solving problems in real time.

What You'll Do

Market Execution & Contractor Coordination

Own day-to-day execution of catering, delivery, and event operations across the assigned market
Plan and coordinate the local network of Captains - most of whom engage with HUNGRY as independent contractors - assigning gigs, setting logistics, and communicating expectations to ensure on-time, accurate execution
Recruit and onboard Captains into the local market, and connect them with HUNGRY's service and food safety training
Partner with Sales and Food Partner Management to ensure a smooth handoff from booking to execution
Oversee hub readiness - supply and equipment stock, uniform inventory, contractor check-in/dispatch flow, and hub cleanliness and organization
Build and manage logistics plans, contractor scheduling coverage, and inventory to support daily and event-based operations
Manage local vendor and logistics relationships that support daily hub and delivery operations
Monitor service quality in real time, and proactively flag and resolve operational risk before it affects the client
Track and report on market-level operational metrics (on-time performance, service issues, cost) to the National Director of Operations
Maintain compliance with food safety and workplace safety standards across the market

Team Leadership - Direct Employees

Lead, coach, and hold accountable all direct HUNGRY employees supporting the market, including Hub Operators, onsite General Managers, and Hospitality Associates
Hire, onboard, and train onsite service staff to HUNGRY's hospitality and service standards
Manage performance for direct reports, including regular check-ins, coaching, and corrective action when needed
Build a culture of ownership, urgency, and hospitality-first service across the market's employee team

Administrative Duties

Complete all administrative responsibilities as assigned, including time and attendance tracking, expense management, purchasing and receiving, and inventory reporting for the market
Maintain accurate, timely records to support payroll, budgeting, and audit needs

Requirements

2 to 3+ years of experience in an operations role, preferably in catering, food service, hospitality, or logistics
Experience directly managing and developing employees, including hiring, coaching, and performance management
Experience planning and coordinating a contractor-based or gig workforce and the ability to navigate contractor relations
Hands-on experience with live event execution and logistics management
Ability to manage multiple priorities and adapt quickly in a fast-paced, deadline-driven environment
Working knowledge of food safety and sanitation standards
Ability to lift, move, and transport catering equipment and supplies as needed
Excellent written and verbal communication skills and the ability to collaborate with cross-functional teams
Experience with administrative operations such as time and attendance systems, expense reporting, and purchasing/receiving workflows

Preferred Qualifications

Experience operating in a multi-site or market-based operations role
Food Safety Certification (ServSafe or equivalent)
Experience partnering directly with a sales team on client-facing execution
Valid driver's license, where required by market
Bilingual preferred

Physical Requirements / Work Environment

Regular travel within the assigned market to client sites, events, and hub locations
Ability to lift and carry catering equipment, supplies, and materials
Early morning, evening, and weekend availability required based on the market's event and delivery calendar
Fast-paced field environment requiring flexibility and sound judgment under pressure

Benefits

Compensation Range: $60,000-$65,000 CAD (dependent on experience)
Health and Dental Insurance Options
Equity incentives/Stock Options
Paid and Sick Time Off

HUNGRY is an Equal Opportunity Employer dedicated to building an inclusive and diverse workforce. We are committed to providing equal employment opportunities to qualified individuals, regardless of race, color, religion, sex, national origin, age, sexual orientation, marital status, familial status, genetic status, veteran's status, handicap or disability, or any other classification protected by applicable law. This governs all aspects of employment, including recruitment, hiring, compensation, benefits, termination, and all other terms and conditions of employment. The Company is committed to providing reasonable accommodations to employees when necessary to perform the essential functions of their job.

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More about this job

Responsibilities

The Operations Manager oversees daily catering, delivery, and event logistics while managing a team of direct employees and a network of independent contractors. They are responsible for hub readiness, administrative reporting, and ensuring high-quality service standards across the assigned market.

Requirements

Candidates must have 2 to 3+ years of experience in operations, preferably within food service, hospitality, or logistics. The role requires proven experience in managing employees and contractor-based workforces, along with the ability to work in a fast-paced, deadline-driven environment.

Skills

Operations management
Logistics management
Team leadership
Contractor management
Catering operations
Event execution
Performance management
Food safety compliance
Inventory management
Administrative operations
Staff training
Problem solving
Communication skills
Vendor management
Budgeting
Time management

Benefits

Health insurance
Dental insurance
Equity incentives
Stock options
Paid time off
Sick time off

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Catering
Logistics
Hospitality
Contractor Management
Event Execution
Food Safety
ServSafe
Inventory Reporting
People Management
Performance Coaching
Supply Chain
Vendor Relations
Administrative Operations
Workplace Safety
Onboarding
Recruitment
Time and Attendance
Expense Management
Purchasing
Receiving
Multi-site Operations
Client Relations
Operational Metrics
Field Operations

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