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Added 6 hours ago
AI / Automation Specialist
Otodata
Montreal, QC
Full-time
Excellente maîtrise de l’écosystème Microsoft 365 (Copilot, Copilot Cowork, Power Platform, SharePoint, Teams et Entra) ainsi qu’une bonne compréhension des autres systèmes d’entreprise…
Added 1 day ago
Senior Financial Crime Risk Analyst (5515)
TD
Toronto, ON · Markham, ON
Full-time
…reporting solutions using Microsoft technologies, including Power Automate, Power Apps, Power BI, Copilot, and SharePoint that improve operational efficiency, strengthen controls, and…
Added 1 day ago
Senior Financial Crime Risk Analyst (5515)
TD
Toronto, ON
Full-time
…reporting solutions using Microsoft technologies, including Power Automate, Power Apps, Power BI, Copilot, and SharePoint that improve operational efficiency, strengthen controls, and…
Added 1 day ago
Intermediate/Senior IT Solutions Specialist
Alberta Conservation Association
Sherwood Park, AB
Full-time
…The ideal candidate has strong experience with Microsoft 365, SharePoint, Power Platform, Power BI, and application or web…
Added 1 day ago
Collaboration Technical Specialist-2
CIBC
Toronto, ON
Full-time
…collaboration and information governance technologies, including SharePoint Online, Microsoft Teams, OneDrive for Business, Microsoft Purview, Information Protection solutions such as…
Added 5 days ago
Environmental Data & Digital Integration Specialist
AECOM
Burnaby, BC
$74,000 to $105,000 CAD / year
Full-time
Experience with at least two complementary platforms or capabilities, such as ArcGIS, Power BI, Power Automate, SharePoint, SQL, APIs, digital field applications or relational databases.
Added 6 days ago
Service Manager
LanceSoft, Inc.
Montreal, QC · Greater Montreal Metropolitan Area
Contract
Job Title : IT Service Management & Analytics Specialist
Added 6 days ago
AI Solutions Architect
KLONDIKE Lubricants Corporation
Langley (District), BC · Langley, BC
Full-time
Integrate AI workflows with approved systems and data, including SAP Business One, HubSpot, Power BI, Valogix, SharePoint, Outlook, and core commercial and product data.
Added 7 days ago
Modern Workplace Enablement Specialist
AIMCo
AB · Calgary, AB · Edmonton
Full-time
You will lead the adoption of Microsoft 365 Copilot, Copilot Studio, SharePoint Online, Power Platform and the Microsoft 365 environment. You will run the sessions, build the demos, record…
Added 7 days ago
Technology Operations Specialist
BridgePoint Financial
Toronto, ON
Full-time
Cloud & data resilience - Support Azure-hosted workloads and adjacent cloud services, maintain M365 backup/recovery, and govern Power Platform usage
Added 8 days ago
Technical Customer Support Specialist – Level 3
Quadbridge
Vancouver, BC
Technical Customer Support Specialist - Level 3
Added 8 days ago
Microsoft 365 Solutions Specialist
Provincial Credit Union
PE · PEI, Prince Edward Island
Full-time
SharePoint Online, Microsoft Teams, OneDrive, Power Automate, and Power Apps.
Added 8 days ago
Microsoft SharePoint & Power Platform Developer
Calgary West Central Primary Care Network
Remote, Canada
Full-time · Remote
As the Microsoft SharePoint & Power Platform Developer, you’ll develop, enhance, support, and maintain business solutions using Microsoft Power Platform, SharePoint, Dataverse, Microsoft…
Added 8 days ago
eLearning & Facilitation Specialist (Edmonton location)
Alberta Pensions Services Corporation (APS)
AB · Edmonton, AB
$79,615.84 to $96,079.75 CAD / year
Full-time
Position: Facilitation & eLearning Experience Specialist
Added 9 days ago
Microsoft 365 Collaboration & Solutions Specialist
IDEKA Services Conseils
Montreal, QC
Contract
The Microsoft 365 Collaboration & Solutions Specialist will support, administer, and enhance the Microsoft 365 collaboration platform while delivering business-focused solutions using…
Added 9 days ago
Business Systems & Automation Developer
optiBPO
NB · Chiasson Office, NB
Full-time
…that this person tracks new model releases, tooling, ng and platform capability as a routine part of the job, tests what is relevant, and brings back working proof rather than…
Added 12 days ago
Business Insights Specialist (Power BI)
TD
London, ON · Toronto, ON
Full-time
Design and implement workflow automations using Microsoft Power Platform.
Added 12 days ago
Business Insights Specialist (Power BI)
TD
Toronto, ON
Full-time
Design and implement workflow automations using Microsoft Power Platform.
Added 12 days ago
Data Engineering Specialist
Accenture
Toronto, ON
Full-time
Monitor platform and pipeline performance, tune compute and storage consumption, and introduce observability through metrics, logs, traces, dashboards, and alerts.
Added 12 days ago
IT Support Specialist
Rychiger Canada Inc.
Toronto, ON
Full-time
We are seeking a motivated and technically versatile IT Support Specialist to join our team. In this role, you will develop and maintain hardware and software systems, extend database and…
Added 13 days ago
GIS Specialist
SYSTRA Canada
Toronto, ON
Full-time
Prepare technical documentation, workflows, data dictionaries, specifications, and user guides.
Added 13 days ago
Presales Solutions Architect
Centrilogic
Toronto, ON
Full-time
This is a senior, client-facing generalist role. You sit between Azure infrastructure, Microsoft AI, data platform modernization and the sales team, and you are the technical voice on…
Added 13 days ago
GIS Specialist
SYSTRA
Toronto, ON
Full-time
Prepare technical documentation, workflows, data dictionaries, specifications, and user guides.
Added 14 days ago
IT Service Management & Analytics Specialist
Astek
Montreal, QC
Full-time
The Cyber Service Management & Analytics Specialist is responsible for coordinating, governing, and continuously improving IT Service Management (ITSM) activities across critical Cyber…
Added 14 days ago
Technology Operations Specialist
BridgePoint Financial Group
Toronto, ON
Full-time
Cloud & data resilience - Support Azure-hosted workloads and adjacent cloud services, maintain M365 backup/recovery, and govern Power Platform usage

Astek

IT Service Management & Analytics Specialist

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Sep 16, 2026

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Original job description

The Cyber Service Management & Analytics Specialist is responsible for coordinating, governing, and continuously improving IT Service Management (ITSM) activities across critical Cyber platforms, with a focus on Incident, Problem, Change, and Service Management.

This role serves as a key liaison across Cyber Engineering, Operations, Risk, Audit, Infrastructure, and business stakeholders to help maintain operational stability, strengthen governance, improve service performance, and support regulatory and control requirements.

In addition to core service management responsibilities, the role will use data, analytics, reporting, automation, and AI-enabled productivity tools to identify trends, improve operational visibility, support decision-making, and drive continuous improvement.

The successful candidate will combine strong IT service management knowledge with analytical thinking, stakeholder management, and the ability to drive cross-functional initiatives from analysis through execution.

Key Responsibilities:

Coordinate Incident, Problem, Change, and Service Management activities across Cyber and IAM platforms.
Monitor service performance and operational metrics to identify trends, recurring issues, control gaps, risk indicators, and improvement opportunities.
Develop and maintain dashboards, KPIs, executive reporting, and operational insights using Power BI, Excel, ServiceNow, and related reporting technologies.
Analyze operational data and translate findings into clear, actionable recommendations for technical teams and senior stakeholders.
Drive and coordinate cross-functional initiatives involving Cyber Engineering, Operations, Risk, Audit, Infrastructure, and business teams.
Facilitate governance forums, service reviews, operational reviews, and management reporting processes.
Identify opportunities to improve service management processes, workflows, controls, reporting, and operational efficiency through automation and process optimization.
Use approved AI-enabled productivity tools to enhance research, analysis, documentation, reporting, knowledge management, and operational efficiency.
Apply effective AI prompting and validation techniques to improve the quality and efficiency of AI-assisted work while maintaining appropriate governance and oversight.
Support audit, regulatory, risk, and compliance activities through controls management, evidence collection, documentation, issue tracking, and reporting.
Document business and operational requirements, processes, procedures, controls, and service management standards to improve consistency and scalability.

Required Skills & Experience:

Strong knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change, and Service Management.
Experience working with ServiceNow or a comparable enterprise ITSM platform.
Strong analytical and critical-thinking skills with experience analyzing operational, service, or performance data.
Experience developing dashboards, KPIs, reports, and management-level operational insights.
Proficiency with Power BI and Excel or comparable business intelligence and analytics tools.
Strong project coordination, organizational, and stakeholder management capabilities.
Ability to work effectively across technical, risk, control, audit, and business teams.
Strong written and verbal communication skills, including the ability to present complex information clearly to senior stakeholders.
Ability to manage competing priorities and drive initiatives across multiple teams.
Experience with Microsoft 365 collaboration tools such as SharePoint and Teams.

Preferred Qualifications:

Experience supporting Cybersecurity, Identity & Access Management, Infrastructure, or other technology operations environments.
Experience with Snowflake, SQL, data warehousing, or other enterprise data and analytics platforms.
Familiarity with ITIL principles or ITIL certification.
Experience with operational risk, controls, audit, or regulatory processes.
Experience identifying and implementing workflow automation or process improvement opportunities.
Practical experience using enterprise AI-enabled tools such as Microsoft Copilot, ChatGPT, Claude, or similar technologies for analysis, reporting, documentation, or productivity.
Familiarity with prompt design, AI-assisted analysis, and validation of AI-generated outputs.

Ideal Candidate:

The ideal candidate is an analytical and collaborative service management professional who can bridge technology operations, Cyber, governance, data, and business needs.
This individual is comfortable coordinating across organizational boundaries, analyzing operational data, producing meaningful insights for leadership, improving service management processes, and driving initiatives to completion.
The candidate does not need to be an AI engineer or data scientist; (experience in these areas is a plus). However, they should be curious about emerging technologies and comfortable using analytics, automation, and AI-enabled tools to improve productivity, decision-making.

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More about this job

Responsibilities

The specialist will coordinate and govern ITSM activities across Cyber platforms while using data and AI tools to improve operational performance. They will act as a liaison between technical teams and stakeholders to drive cross-functional initiatives and ensure regulatory compliance.

Requirements

Candidates must have strong knowledge of ITSM practices and experience with enterprise platforms like ServiceNow. Proficiency in analytical tools such as Power BI and Excel, along with excellent stakeholder management and communication skills, is required.

Skills

IT Service Management
ServiceNow
Power BI
Data Analytics
Incident Management
Problem Management
Change Management
Stakeholder Management
Project Coordination
Cybersecurity
Governance
Automation
AI Prompting
Reporting
Operational Risk
Excel

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ServiceNow
Cybersecurity
Incident Management
Problem Management
Change Management
Power BI
Excel
Data Analytics
Governance
Automation
AI-enabled tools
Microsoft Copilot
ChatGPT
Claude
Identity & Access Management
Snowflake
SQL
ITIL
Operational Risk
Compliance
Audit
KPIs
Dashboards
Stakeholder Management
Project Coordination
SharePoint
Teams
Process Optimization
Regulatory Requirements

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