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Added 14 mins ago
FN
Social Recreation Support Worker
First Nations University of Canada
Yorkton, SK
- Part-time
Position: Social Recreation Support Worker Yorkton Branch – Partners in Mental Health
Added 14 mins ago
JB
Casual Health Care Aide
Jayman BUILT
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- Temporary
We are currently seeking a Casual Healthcare Aide to join our team at The Journey Club in the prestigious, active, and vibrant community of Westman Village in Calgary, AB.
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DD
Summer Program Worker (Group Homes) | Temporary Part Time - 2200
Developmental Disabilities Association
Vancouver, BC
- $22.66 CAD / hour
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…assist in the enrichment of the Living Options programs and…
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FH
Social Worker (BSW), Home Health
Fraser Health Authority
Abbotsford, BC
- $44.85 to $56.02 CAD / hour
- Full-time
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Social Worker BSW, Acute & Sub-acute Care - Chilliwack General Hospital
Fraser Health Authority
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Social Worker I, MSW, Neonatal Intensive Care Unit (NICU) and MotherBaby Care (MBC) - BC Women’s Hospital + Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Part-time
…of individuals and groups, including patients and families, community providers, MCFD social workers, schools, hospitals and other agencies, in order to coordinate services across the…
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LH
Job Title Harm Reduction Worker
Lookout Housing + Health Society
Duncan, BC
- Part-time
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TC
Residential Child and Youth Worker, Part-Time
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Nanaimo, BC
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NS
Food Service Worker- Nutrition and Food Services
Nova Scotia Health Authority
NS · Inverness, NS
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Environmental Services Worker - Environmental Services
Nova Scotia Health Authority
New Glasgow, NS
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YC
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York Catholic District School Board
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- Temporary
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Keremeos, BC
- Internship
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Liaise with other social services agencies and health care providers involved with clients
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Added 2 hours ago
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Personal Support Worker Temporary Regular Part Time [MQG PSW GP10 0.20] Queens Garden
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Hamilton, ON · Queens Garden
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The Personal Support Worker (PSW) is responsible for providing care to residents according to their care plans and assisting in the identification of resident needs. The PSW assists in…
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Personal Support Worker Temporary Part Time [MQG PSW WD9 0.30] Queens Garden
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Added 3 hours ago
LH
Job Title Program Support Worker
Lookout Housing + Health Society
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Aston Carter

Customer Manager

Longueuil, QC, Canada

$45 to $60 CAD / hour · Contract

Apply About employer

Applications open in a new tab.

Job details

Pay: $45 to $60 CAD / hour
Job type: Contract
Posting language: English · French
Posted: Oct 30, 2026

Original job description

English section of this bilingual listing.

Job Title: ESP Customer Manager Job Description

The Customer Manager (CM) serves as the primary commercial and operational focal point for customers enrolled in the Eagle Service Plan (ESP), a cost-guaranteed maintenance program for General Aviation and Turboprop operators. The ESP program provides customers with predictable maintenance costs through a fixed cost-per-flight-hour model that covers scheduled and unscheduled engine maintenance, along with various on-wing and off-wing support services.

Responsibilities

Serve as the primary point of contact for assigned ESP customers throughout the lifecycle of maintenance events.
Build strong, trusted relationships with customers by providing proactive communication, transparency, and timely issue resolution.
Provide guidance and clarification regarding ESP contract terms, coverage provisions, and maintenance entitlements.
Ensure customers receive a seamless service experience while balancing contractual obligations and business objectives.
Maintain overall accountability and visibility for engine shop visits, including both scheduled and unscheduled maintenance events.
Monitor maintenance progress and coordinate activities across multiple internal and external stakeholders.
Partner closely with Event Managers to ensure maintenance events are executed efficiently and in alignment with customer expectations.
Support effective resolution of technical, operational, and commercial issues arising during maintenance events.
Review and validate shop cost estimates to ensure costs remain aligned with approved scopes of work and program targets.
Challenge cost submissions when necessary and work collaboratively with repair facilities to achieve cost-effective outcomes.
Protect program margins by ensuring repair activity complies with ESP contractual provisions and approved commercial frameworks.
Evaluate maintenance findings that fall outside standard coverage and lead customer discussions regarding additional charges or commercial resolutions.
Negotiate scope, pricing, and customer contributions when non-covered findings are identified during engine inspections.
Collaborate closely with cross-functional teams including: Customer First (CFirst), Event Management (EM) teams, LeaseCo partners, ROCS, repair shops, and maintenance providers.
Leverage internal networks to drive timely decisions, resolve escalations, and ensure successful event execution.
Align stakeholders on customer commitments, cost expectations, and maintenance objectives.

Essential Skills

Bachelor's degree in Engineering, Supply Chain, or Operations.
5+ years of experience post-graduation.
Linguistic skills.
Experience within Aerospace, ideally MRO.
Customer service role experience.

Additional Skills and Qualifications

Commercial acumen.
Ability to read and enforce a contract.
Coordination skills.
Relevant experience in Supply Chain roles, Aerospace, and Account Manager positions.

Work Environment

5 days on-site, standard business hours.

Job Type & Location

This is a Contract position based out of Longueuil, QC.

Pay and Benefits

The pay range for this position is $45.00 - $60.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Job Type & Location

This is a Contract position based out of Longueuil, QC.

Workplace Type

This is a fully onsite position in Longueuil,QC.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Read the full bilingual original

Titre du poste: Gestionnaire de clients ESP Description du poste

Le Gestionnaire de clients (GC) est le point de contact commercial et opérationnel principal pour les clients inscrits au programme Eagle Service Plan (ESP), le programme de maintenance à coût garanti de Pratt & Whitney pour les opérateurs d'aviation générale et de turbopropulseurs. Le programme ESP offre aux clients des coûts de maintenance prévisibles grâce à un modèle de coût fixe par heure de vol couvrant la maintenance des moteurs programmée et non programmée, ainsi que divers services de soutien en vol et hors vol.

Responsabilités

Servir de point de contact principal pour les clients ESP assignés tout au long du cycle de vie des événements de maintenance.
Construire des relations solides et de confiance avec les clients en fournissant une communication proactive, une transparence et une résolution rapide des problèmes.
Fournir des conseils et des clarifications concernant les termes du contrat ESP, les dispositions de couverture et les droits de maintenance.
Assurer une expérience de service transparente aux clients tout en équilibrant les obligations contractuelles et les objectifs commerciaux.
Assurer la responsabilité et la visibilité globales des visites en atelier de moteurs, y compris les événements de maintenance programmés et non programmés.
Surveiller la progression de la maintenance et coordonner les activités avec plusieurs parties prenantes internes et externes.
Collaborer étroitement avec les gestionnaires d'événements pour garantir l'efficacité des événements de maintenance en accord avec les attentes des clients.
Soutenir la résolution efficace des problèmes techniques, opérationnels et commerciaux survenant lors des événements de maintenance.
Examiner et valider les estimations de coût des ateliers pour garantir que les coûts restent alignés avec les portées de travail approuvées et les objectifs du programme.
Contester les soumissions de coûts si nécessaire et travailler en collaboration avec les installations de réparation pour obtenir des résultats économiques.
Protéger les marges du programme en veillant à ce que l'activité de réparation soit conforme aux dispositions contractuelles ESP et aux cadres commerciaux approuvés.
Évaluer les constatations de maintenance qui dépassent la couverture standard et mener des discussions avec les clients concernant des frais supplémentaires ou des résolutions commerciales.
Négocier la portée, les prix et les contributions des clients lorsque des constatations non couvertes sont identifiées lors des inspections des moteurs.
Collaborer étroitement avec des équipes transversales, notamment : Customer First (CFirst), équipes de gestion des événements (EM), partenaires LeaseCo, ROCS, ateliers de réparation et fournisseurs de maintenance.
Utiliser les réseaux internes pour prendre des décisions rapides, résoudre les escalades et garantir l'exécution réussie des événements.
Aligner les parties prenantes sur les engagements envers les clients, les attentes en matière de coûts et les objectifs de maintenance.

Compétences Essentielles

Diplôme universitaire en ingénierie, chaîne d'approvisionnement ou opérations.
Expérience de plus de 5 ans après l'obtention du diplôme.
Compétences linguistiques.
Expérience dans le secteur aérospatial, idéalement en MRO.
Expérience dans un rôle de service client.

Compétences Supplémentaires & qualifications

Sens commercial.
Capacité à lire et à appliquer un contrat.
Compétences en coordination.
Expérience pertinente dans des rôles de chaîne d'approvisionnement, de gestion de comptes, et dans le secteur aérospatial.

Environnement De Travail

5 jours sur site, heures de bureau standard.

Type de poste & Emplacement

Ce poste Contract est basé à Longueuil, QC.

Taux de rémunération & Avantages

La fourchette salariale associée à ce poste est de $45.00 - $60.00/hr.

La rémunération individuelle offerte pour ce poste, à lintérieur de cette fourchette, dépendra de nombreux facteurs, notamment les qualifications, les compétences, lexpérience pertinente, la connaissance du poste, la localisation géographique, léquité interne ainsi que dautres facteurs pertinents liés au poste.

Type de poste & Emplacement

Ce poste Contrat (temporaire) est basé à Longueuil, QC.

Type de milieu de travail

Il s'agit d'un poste fully onsite, situé à Longueuil,QC.

Job Title: ESP Customer Manager Job Description

Responsibilities

Serve as the primary point of contact for assigned ESP customers throughout the lifecycle of maintenance events.
Build strong, trusted relationships with customers by providing proactive communication, transparency, and timely issue resolution.
Provide guidance and clarification regarding ESP contract terms, coverage provisions, and maintenance entitlements.
Ensure customers receive a seamless service experience while balancing contractual obligations and business objectives.
Maintain overall accountability and visibility for engine shop visits, including both scheduled and unscheduled maintenance events.
Monitor maintenance progress and coordinate activities across multiple internal and external stakeholders.
Partner closely with Event Managers to ensure maintenance events are executed efficiently and in alignment with customer expectations.
Support effective resolution of technical, operational, and commercial issues arising during maintenance events.
Review and validate shop cost estimates to ensure costs remain aligned with approved scopes of work and program targets.
Challenge cost submissions when necessary and work collaboratively with repair facilities to achieve cost-effective outcomes.
Protect program margins by ensuring repair activity complies with ESP contractual provisions and approved commercial frameworks.
Evaluate maintenance findings that fall outside standard coverage and lead customer discussions regarding additional charges or commercial resolutions.
Negotiate scope, pricing, and customer contributions when non-covered findings are identified during engine inspections.
Collaborate closely with cross-functional teams including: Customer First (CFirst), Event Management (EM) teams, LeaseCo partners, ROCS, repair shops, and maintenance providers.
Leverage internal networks to drive timely decisions, resolve escalations, and ensure successful event execution.
Align stakeholders on customer commitments, cost expectations, and maintenance objectives.

Essential Skills

Bachelor's degree in Engineering, Supply Chain, or Operations.
5+ years of experience post-graduation.
Linguistic skills.
Experience within Aerospace, ideally MRO.
Customer service role experience.

Additional Skills and Qualifications

Commercial acumen.
Ability to read and enforce a contract.
Coordination skills.
Relevant experience in Supply Chain roles, Aerospace, and Account Manager positions.

Work Environment

5 days on-site, standard business hours.

Job Type & Location

This is a Contract position based out of Longueuil, QC.

Pay and Benefits

The pay range for this position is $45.00 - $60.00/hr.

Job Type & Location

This is a Contract position based out of Longueuil, QC.

Workplace Type

This is a fully onsite position in Longueuil,QC.

À propos d'Aston Carter

Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, lacquisition de talents, les achats, la chaine dapprovisionnement, et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de lindustrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre vaste réseau pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie et en Europe, Aston Carter est au service dun grand nombre dentreprises du classement Fortune 500. Nous sommes fiers davoir remporté la désignation « Prix Platine » dans le cadre des prix Best of Staffing® Client et Talent décernés par ClearlyRated.

Aston Carter est un employeur souscrivant au principe de légalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de lâge, de la couleur, de la religion, des origines nationales, du statut dancien combattant, dun handicap, de lorientation sexuelle, de lidentité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

Si vous souhaitez faire une demande daccommodement raisonnable, tel que la modification ou lajustement du processus de demande demploi ou dentrevue à cause dun handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com pour connaître dautres options daccommodement.

Numéro du permis d'agence de placement de personnel : AP-2000486 (Canada Québec)

Numéro du permis d'agence de recrutement de travailleurs étrangers temporaires : AR-2000485 (Canada Québec)

Ordonnance sur légalité des chances de San Francisco: Conformément à lOrdonnance sur légalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.

Utilisation de lintelligence artificielle (IA): Nous pouvons utiliser lintelligence artificielle (IA) pour soutenir certaines étapes de notre processus dembauche, notamment la recherche, la présélection et lévaluation des candidatures. LIA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à laide doutils dIA.

About Aston Carter

Personnel Placement Agency Permit Number: AP-2000486 (Canada Quebec)

Temporary Foreign Worker Recruitment Agency Permit Number: AR-2000485 (Canada Quebec)

Apply About employer

More about this job

Responsibilities

The Customer Manager serves as the primary commercial and operational point of contact for clients enrolled in the Eagle Service Plan. They are responsible for overseeing engine maintenance events, managing customer relationships, and ensuring contractual compliance while balancing business objectives.

Requirements

Candidates must hold a bachelor's degree in Engineering, Supply Chain, or Operations with at least 5 years of post-graduation experience. Proficiency in the aerospace sector, specifically MRO, and strong contract management and coordination skills are required.

Skills

Contract Management
Aerospace Maintenance
Supply Chain Management
Project Coordination
Cost Estimation
Technical Problem Solving
Stakeholder Management
MRO Operations
Communication
Negotiation
Operational Management
Engine Maintenance
Account Management

Visa sponsorship

Not detected in the job text

Hiring contact email

astoncarteraccommodation@astoncarter.com

Keywords

Eagle Service Plan
ESP
Aerospace
MRO
Turboprop
General Aviation
Engine Maintenance
Supply Chain
Contract Enforcement
Customer Service
Account Management
Cost-per-flight-hour
Shop Visits
Stakeholder Alignment
Operational Focal Point
Commercial Acumen
Maintenance Lifecycle
Repair Facilities
LeaseCo
ROCS

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