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Added 6 mins ago
License Plumber
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$55 to $75 CAD / hour
Full-time
Added 6 mins ago
Customer Service Representative
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Aston Carter

Customer Service Representative

Calgary, AB, Canada

Pay: The pay range for this position is $22.00 - $24.00/hr.
Job type: Contract
Apply by: Oct 29, 2026
Experience: Minimum 1 year of customer service experience in a call center, customer support, order entry, or similar environment.
Posting language: English · French
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

Position Overview

Our client is seeking a Customer Service Representative to support customers by handling inbound calls, processing orders, resolving inquiries, and ensuring a positive customer experience. This role is ideal for someone who enjoys helping customers, working in a fast-paced environment, and managing multiple priorities throughout the day.

The successful candidate will serve as a key point of contact for both business and consumer customers, assisting with order entry, shipping inquiries, product questions, and general account support.

Key Responsibilities

Answer approximately 3050 inbound customer calls per day.
Create and enter customer orders accurately into the company's order management system.
Assist customers with order status requests, shipment tracking, returns, credits, and product inquiries.
Investigate and resolve order-related issues, including missing, damaged, short, or incorrect shipments.
Escalate complex customer concerns to appropriate team members when necessary.
Maintain accurate customer records and order information.
Respond to customer emails and internal communications in a timely manner.
Collaborate with internal departments to ensure customer needs are addressed efficiently.
Deliver professional and courteous service while managing challenging customer situations.
Develop product and process knowledge over time to independently handle a broader range of inquiries.

Required Qualifications

Minimum 1 year of customer service experience in a call center, customer support, order entry, or similar environment.
Experience processing customer orders received over the phone.
Comfortable handling a high volume of inbound calls throughout the workday.
Experience resolving customer issues related to orders, shipments, returns, credits, or billing concerns.
Strong data entry and administrative skills with a high level of accuracy.
Proficiency with Microsoft Office, including Outlook, Excel, and Teams.
Excellent verbal and written communication skills.
Ability to multitask and prioritize work in a fast-paced environment.

Preferred Qualifications

Experience using ERP, CRM, or order management systems.
Familiarity with distribution, manufacturing, transportation, automotive, retail, agricultural, or industrial environments.
Experience supporting business-to-business (B2B) and business-to-consumer (B2C) customers.
Knowledge of shipping, logistics, freight, returns, or order fulfillment processes.

Desired Soft Skills

Strong customer-first mindset with a genuine desire to help others.
Ability to remain calm and professional when dealing with difficult situations.
Coachable, adaptable, and open to feedback.
Team-oriented with a collaborative approach to problem solving.
Comfortable asking questions and escalating issues when appropriate.
Dependable, organized, and detail-oriented.
Eagerness to learn new products, systems, and processes.

Top Skills

Customer Service
Customer Support
Order Entry
Data Entry
Inbound Call Handling
Microsoft Office
Problem Resolution
Order Management
Communication Skills
Customer Relationship Management (CRM) Systems

Job Type & Location

This is a Contract position based out of Calgary, AB.

Pay And Benefits

The pay range for this position is $22.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Workplace Type

This is a fully onsite position in Calgary,AB.

À propos d'Aston Carter

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Read the full bilingual original

Position Overview

Our client is seeking a Customer Service Representative to support customers by handling inbound calls, processing orders, resolving inquiries, and ensuring a positive customer experience. This role is ideal for someone who enjoys helping customers, working in a fast-paced environment, and managing multiple priorities throughout the day.

The successful candidate will serve as a key point of contact for both business and consumer customers, assisting with order entry, shipping inquiries, product questions, and general account support.

Key Responsibilities

Answer approximately 3050 inbound customer calls per day.
Create and enter customer orders accurately into the company's order management system.
Assist customers with order status requests, shipment tracking, returns, credits, and product inquiries.
Investigate and resolve order-related issues, including missing, damaged, short, or incorrect shipments.
Escalate complex customer concerns to appropriate team members when necessary.
Maintain accurate customer records and order information.
Respond to customer emails and internal communications in a timely manner.
Collaborate with internal departments to ensure customer needs are addressed efficiently.
Deliver professional and courteous service while managing challenging customer situations.
Develop product and process knowledge over time to independently handle a broader range of inquiries.

Required Qualifications

Minimum 1 year of customer service experience in a call center, customer support, order entry, or similar environment.
Experience processing customer orders received over the phone.
Comfortable handling a high volume of inbound calls throughout the workday.
Experience resolving customer issues related to orders, shipments, returns, credits, or billing concerns.
Strong data entry and administrative skills with a high level of accuracy.
Proficiency with Microsoft Office, including Outlook, Excel, and Teams.
Excellent verbal and written communication skills.
Ability to multitask and prioritize work in a fast-paced environment.

Preferred Qualifications

Experience using ERP, CRM, or order management systems.
Familiarity with distribution, manufacturing, transportation, automotive, retail, agricultural, or industrial environments.
Experience supporting business-to-business (B2B) and business-to-consumer (B2C) customers.
Knowledge of shipping, logistics, freight, returns, or order fulfillment processes.

Desired Soft Skills

Strong customer-first mindset with a genuine desire to help others.
Ability to remain calm and professional when dealing with difficult situations.
Coachable, adaptable, and open to feedback.
Team-oriented with a collaborative approach to problem solving.
Comfortable asking questions and escalating issues when appropriate.
Dependable, organized, and detail-oriented.
Eagerness to learn new products, systems, and processes.

Top Skills

Customer Service
Customer Support
Order Entry
Data Entry
Inbound Call Handling
Microsoft Office
Problem Resolution
Order Management
Communication Skills
Customer Relationship Management (CRM) Systems

Job Type & Location

This is a Contract position based out of Calgary, AB.

Pay And Benefits

The pay range for this position is $22.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Workplace Type

This is a fully onsite position in Calgary,AB.

À propos d'Aston Carter

Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, lacquisition de talents, les achats, la chaine dapprovisionnement, et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de lindustrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre vaste réseau pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie et en Europe, Aston Carter est au service dun grand nombre dentreprises du classement Fortune 500. Nous sommes fiers davoir remporté la désignation « Prix Platine » dans le cadre des prix Best of Staffing® Client et Talent décernés par ClearlyRated.

Aston Carter est un employeur souscrivant au principe de légalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de lâge, de la couleur, de la religion, des origines nationales, du statut dancien combattant, dun handicap, de lorientation sexuelle, de lidentité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

Si vous souhaitez faire une demande daccommodement raisonnable, tel que la modification ou lajustement du processus de demande demploi ou dentrevue à cause dun handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com pour connaître dautres options daccommodement.

Ordonnance sur légalité des chances de San Francisco: Conformément à lOrdonnance sur légalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.

Utilisation de lintelligence artificielle (IA): Nous pouvons utiliser lintelligence artificielle (IA) pour soutenir certaines étapes de notre processus dembauche, notamment la recherche, la présélection et lévaluation des candidatures. LIA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à laide doutils dIA.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Apply About employer

More about this job

Responsibilities

Handle high-volume inbound calls and customer emails, enter orders, answer questions about orders, shipments, products, returns, and accounts, and resolve order-related issues. Maintain accurate customer and order records, collaborate with internal teams, and escalate complex concerns when appropriate.

Requirements

Applicants must have at least one year of customer service or similar experience, including processing phone orders and resolving order, shipment, return, credit, or billing issues. Strong data-entry accuracy, Microsoft Office proficiency, communication, multitasking, and prioritization skills are required; ERP, CRM, order-management, and logistics experience are preferred.

Skills

Customer Service
Customer Support
Order Entry
Data Entry
Inbound Call Handling
Microsoft Office
Problem Resolution
Order Management
Communication Skills
Order Processing
Shipment Tracking
Returns and Credits
Customer Records Management
Multitasking
Issue Escalation

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Support
Inbound Calls
Order Entry
Order Processing
Order Management System
Data Entry
Microsoft Office
Outlook
Excel
Teams
ERP
CRM
Shipment Tracking
Shipping
Logistics
Freight
Returns
Credits
Billing
Order Fulfillment
B2B
B2C
Distribution
Manufacturing
Transportation
Automotive
Retail
Agriculture

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