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Added 21 mins ago
Senior Supervisor, Production
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Full-time
Strong understanding of OHS and Food Safety and its application in a warehouse and production environment
Added 21 mins ago
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Full-time
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Maîtrise approfondie du langage DAX (Data Analytics Expressions)
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Advanced troubleshooting, configuration, and application support skills with Infor LN.
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Senior Associate, Finance Data Analytics & Insights - SLC Management
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Added 2 hours ago
Senior Associate, Finance Data Analytics & Insights - SLC Management
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Toronto, ON · Sun Life Toronto One York
Full-time
FP&A systems and data platforms - Support implementation and ongoing use of enterprise planning and data platforms, including the migration of our data warehouse and implementation of…
Added 2 hours ago
Inventory Manager
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Full-time
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Strong understanding of OHS and Food Safety and its application in a warehouse and production environment
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Coordinator, Scheduling & Execution
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Toronto, ON · North York, ON
$62,853.93 to $87,995.5 CAD / year
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Added 2 hours ago
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Work with Production, QA, QC, R&D, Engineering, Warehouse, and Planning to resolve issues and support production.
Added 2 hours ago
SAP Service Lead / BW/Analytics
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Calgary, AB
Contract
Lead SAP BW/4HANA and Analytics service delivery engagements, driving end-to-end support, enhancements, governance, and transformation initiatives. Act as a trusted advisor to clients,…
Added 2 hours ago
Material Management Specialist
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Pickering, ON
$70,000 to $82,000 CAD / year
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Added 3 hours ago
SAP BW/4HANA & Analytics Service Delivery Lead_Onsite@calgary,AB
BURGEON IT SERVICES
Calgary, AB
Contract
Lead SAP BW/4HANA and Analytics service delivery engagements, driving end-to-end support, enhancements, governance, and transformation initiatives. Act as a trusted advisor to clients,…
Added 3 hours ago
Team Manager Data Warehouse
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Full-time
The Team Manager, Data Warehouse and BI Development and Support is responsible for managing a team of DW software developers and is accountable for the development and support of Data…
Added 3 hours ago
Customer Service Representative
Aston Carter
Calgary, AB
Contract
Collaborate with multiple internal departments such as sales, warehouse staff, drivers, and leadership to support customer needs and smooth operations.

Aston Carter

Customer Service Representative

Calgary, AB, Canada

Pay: The pay range for this position is $21.00 - $23.00/hr.
Job type: Contract
Apply by: Oct 29, 2026
Experience: 12 years of customer service experience, preferably in a fast-paced environment.
Posting language: English · French
Posted: Sep 29, 2026

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Original job description

English section of this bilingual listing.

Job Title: Customer Service RepresentativeJob Description

The Customer Service Representative acts as the primary liaison between customers and site operational teams, ensuring a strong balance between customer requirements and operational needs. This role serves as the main point of contact for customers, champions customer satisfaction, and supports the development and implementation of processes that meet customer goals. The position involves coordinating customer orders and transportation, monitoring key performance indicators, and working closely with internal stakeholders to deliver consistent, accurate, and timely service.

Responsibilities

Serve as the main interface between customers and site operational management, maintaining strong and positive relationships.
Champion and monitor customer satisfaction by proactively addressing issues and ensuring a high level of service.
Ensure customer contract requirements are accurately administered and followed as applicable.
Fulfill customer initiatives, special processes, and data requests consistently, on time, and without negatively impacting daily work processes.
Act as a key contact with customer groups, supporting the development and deployment of new or revised processes to meet customer goals.
Ensure client and internal company initiatives are properly deployed and that all related requirements are fulfilled as requested.
Coordinate transportation and delivery of customer orders as required, ensuring timely and accurate execution.
Report on key support areas of account performance, including key performance indicators (KPIs).
Develop and implement corrective action plans as necessary to address performance gaps or issues.
Coordinate with operational managers to provide value-added services required by the customer.
Report department goals and metrics, and assist with setting and supporting individual goals to align with company, site, and customer objectives.
Participate in on-site team meetings and account, site, or customer committee meetings to support collaboration and alignment.
Ensure all records and reports related to client activity are prepared accurately, submitted on time, and effectively maintained.
Identify potential discrepancies in inventory and work to resolve them promptly.
Coordinate and perform physical inventories in accordance with client requirements, and investigate any inventory variances.
Track order and receiving accuracy on a daily basis to support operational and customer requirements.
Conduct random audits of weekly inbound shipments to ensure descriptions, quantities, and locations match warehouse management system (WMS) records.
Collaborate with multiple internal departments such as sales, warehouse staff, drivers, and leadership to support customer needs and smooth operations.
Perform other duties as assigned to support customer service, logistics, and operational objectives.

Essential Skills

12 years of customer service experience, preferably in a fast-paced environment.
Strong written communication skills for professional email correspondence with customers and internal stakeholders.
Strong verbal communication skills for effective coordination, including use of internal communication tools such as walkie-talkies.
Ability to work effectively in a fast-paced and high-intensity environment.
Ability to interact effectively at multiple levels within the organization in support of customer relationships.
Excellent communication and presentation skills.
High level of integrity and professionalism in all interactions.

Additional Skills & Qualifications

Experience in a third-party logistics environment is an asset.
Knowledge of transportation systems (for example, TruckMate or similar platforms).
Familiarity with yard management systems (such as Yard View or similar).
Experience within a logistics environment, including shipping and receiving of materials, particularly in a blue-collar or warehouse setting.
Post-secondary education in business, supply chain, logistics, or a related field.
Previous experience using warehouse management software, such as AS2016 or comparable systems.
Experience working with multiple departments, including sales, warehouse staff, drivers, and leadership teams.
Strong cross-functional communication skills and the ability to coordinate with diverse teams.
Motivation to grow into roles handling larger client accounts or moving into logistics-focused leadership positions.

Job Type & Location

This is a Contract position based out of Calgary, AB.

Pay And Benefits

The pay range for this position is $21.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Workplace Type

This is a fully onsite position in Calgary,AB.

À propos d'Aston Carter

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Read the full bilingual original

Serve as the main interface between customers and site operational management, maintaining strong and positive relationships.
Champion and monitor customer satisfaction by proactively addressing issues and ensuring a high level of service.
Ensure customer contract requirements are accurately administered and followed as applicable.
Fulfill customer initiatives, special processes, and data requests consistently, on time, and without negatively impacting daily work processes.
Act as a key contact with customer groups, supporting the development and deployment of new or revised processes to meet customer goals.
Ensure client and internal company initiatives are properly deployed and that all related requirements are fulfilled as requested.
Coordinate transportation and delivery of customer orders as required, ensuring timely and accurate execution.
Report on key support areas of account performance, including key performance indicators (KPIs).
Develop and implement corrective action plans as necessary to address performance gaps or issues.
Coordinate with operational managers to provide value-added services required by the customer.
Report department goals and metrics, and assist with setting and supporting individual goals to align with company, site, and customer objectives.
Participate in on-site team meetings and account, site, or customer committee meetings to support collaboration and alignment.
Ensure all records and reports related to client activity are prepared accurately, submitted on time, and effectively maintained.
Identify potential discrepancies in inventory and work to resolve them promptly.
Coordinate and perform physical inventories in accordance with client requirements, and investigate any inventory variances.
Track order and receiving accuracy on a daily basis to support operational and customer requirements.
Conduct random audits of weekly inbound shipments to ensure descriptions, quantities, and locations match warehouse management system (WMS) records.
Collaborate with multiple internal departments such as sales, warehouse staff, drivers, and leadership to support customer needs and smooth operations.
Perform other duties as assigned to support customer service, logistics, and operational objectives.

Essential Skills

12 years of customer service experience, preferably in a fast-paced environment.
Strong written communication skills for professional email correspondence with customers and internal stakeholders.
Strong verbal communication skills for effective coordination, including use of internal communication tools such as walkie-talkies.
Ability to work effectively in a fast-paced and high-intensity environment.
Ability to interact effectively at multiple levels within the organization in support of customer relationships.
Excellent communication and presentation skills.
High level of integrity and professionalism in all interactions.

Additional Skills & Qualifications

Experience in a third-party logistics environment is an asset.
Knowledge of transportation systems (for example, TruckMate or similar platforms).
Familiarity with yard management systems (such as Yard View or similar).
Experience within a logistics environment, including shipping and receiving of materials, particularly in a blue-collar or warehouse setting.
Post-secondary education in business, supply chain, logistics, or a related field.
Previous experience using warehouse management software, such as AS2016 or comparable systems.
Experience working with multiple departments, including sales, warehouse staff, drivers, and leadership teams.
Strong cross-functional communication skills and the ability to coordinate with diverse teams.
Motivation to grow into roles handling larger client accounts or moving into logistics-focused leadership positions.

Work Environment

The role is based in a fast-paced logistics and warehousing environment that supports shipping, receiving, and transportation operations. The position operates on shift schedules, including an afternoon to late-evening shift from 3:30 p.m. to 11:30 p.m. Team members collaborate closely with warehouse staff, drivers, and office personnel, using tools such as walkie-talkies, warehouse management systems, transportation systems, and yard management systems to coordinate daily activities. The environment emphasizes teamwork, celebrates achievements, and supports professional growth, including opportunities to work with large client accounts and advance into logistics leadership roles. The setting is a blue-collar, operational facility where safety is a priority, and appropriate safety footwear, such as steel-toe shoes, is required on the floor.

Job Type & Location

This is a Contract position based out of Calgary, AB.

Pay And Benefits

The pay range for this position is $21.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Workplace Type

This is a fully onsite position in Calgary,AB.

À propos d'Aston Carter

Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, lacquisition de talents, les achats, la chaine dapprovisionnement, et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de lindustrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre vaste réseau pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie et en Europe, Aston Carter est au service dun grand nombre dentreprises du classement Fortune 500. Nous sommes fiers davoir remporté la désignation « Prix Platine » dans le cadre des prix Best of Staffing® Client et Talent décernés par ClearlyRated.

Aston Carter est un employeur souscrivant au principe de légalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de lâge, de la couleur, de la religion, des origines nationales, du statut dancien combattant, dun handicap, de lorientation sexuelle, de lidentité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

Si vous souhaitez faire une demande daccommodement raisonnable, tel que la modification ou lajustement du processus de demande demploi ou dentrevue à cause dun handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com pour connaître dautres options daccommodement.

Ordonnance sur légalité des chances de San Francisco: Conformément à lOrdonnance sur légalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.

Utilisation de lintelligence artificielle (IA): Nous pouvons utiliser lintelligence artificielle (IA) pour soutenir certaines étapes de notre processus dembauche, notamment la recherche, la présélection et lévaluation des candidatures. LIA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à laide doutils dIA.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Apply About employer

More about this job

Responsibilities

Serve as the primary customer contact, coordinate orders and transportation, and work with operational teams to deliver accurate, timely service. Monitor customer satisfaction, account KPIs, inventory accuracy, and records, and support process improvements and corrective actions.

Requirements

The posting specifies 12 years of customer service experience, preferably in a fast-paced environment, along with strong written and verbal communication, professionalism, and the ability to work effectively across organizational levels. Logistics experience and familiarity with transportation, yard, and warehouse management systems are assets; post-secondary education in business, supply chain, logistics, or a related field is also noted.

Skills

Customer Service
Written Communication
Verbal Communication
Cross-Functional Communication
Order Coordination
Transportation Coordination
Inventory Management
Physical Inventory
Inventory Variance Investigation
KPI Reporting
Corrective Action Planning
Warehouse Management Systems
Transportation Systems
Yard Management Systems
Shipping And Receiving

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Satisfaction
Customer Relationships
Logistics
Third-Party Logistics
Transportation Coordination
Order Fulfillment
Shipping And Receiving
Warehouse Operations
Inventory Management
Physical Inventory
Inventory Variance Investigation
Key Performance Indicators
Corrective Action Plans
Warehouse Management System
AS2016
TruckMate
Yard Management System
Yard View
Walkie-Talkies
Contract Administration
Process Improvement
Inbound Shipment Audits
Cross-Functional Collaboration

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