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Aston Carter

Customer Service Representative

Calgary, AB, Canada

$21 CAD / hour · Contract

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Job details

Pay: $21 CAD / hour
Job type: Contract
Posting language: English · French
Posted: Oct 30, 2026

Original job description

English section of this bilingual listing.

Job Description: We are seeking a dedicated and detail-oriented Administrative Assistant to join our team. This role involves managing customer interactions, coordinating logistics, and performing essential administrative tasks. The position offers significant opportunities for growth within the organization.

Responsibilities:

Enter customer pickups from phone calls and emails.
Set up out-of-town pickups with carriers and conduct follow-ups with carriers.
Respond to customer inquiries via phone calls and emails.
Handle customer issues with dispatch and other departments as required.
Coordinate orders with terminals and carriers.
Perform administrative duties such as PODing orders and imaging documents.
Enter payroll and productivity reports.
Create and utilize spreadsheet reports daily.

Essential Skills:

Working knowledge of Outlook, Microsoft Word, and Excel.
At least 1 year of customer service experience/administrative assistant experience in a transportation company

Additional Skills & Qualifications:

Experience in transportation is a plus.
Excellent verbal and written communication skills.
Strong interpersonal skills.
Ability to work independently with minimal supervision.
Positive attitude with good problem-solving skills.
Strong attention to detail.

Work Environment: The position is full-time, with working hours from 8:30 AM to 5:00 PM. The role is based in an office environment. The location is not transit accessible, so own transportation is necessary. The company promotes a culture of growth and internal advancement, offering numerous opportunities for career development.

Job Type & Location

This is a Contract to Hire position based out of Calgary, AB.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Job Type & Location

This is a Contract to Hire position based out of Calgary, AB.

Workplace Type

This is a fully onsite position in Calgary,AB.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Read the full bilingual original

Responsibilities:

Enter customer pickups from phone calls and emails.
Set up out-of-town pickups with carriers and conduct follow-ups with carriers.
Respond to customer inquiries via phone calls and emails.
Handle customer issues with dispatch and other departments as required.
Coordinate orders with terminals and carriers.
Perform administrative duties such as PODing orders and imaging documents.
Enter payroll and productivity reports.
Create and utilize spreadsheet reports daily.

Essential Skills:

Working knowledge of Outlook, Microsoft Word, and Excel.
At least 1 year of customer service experience/administrative assistant experience in a transportation company

Additional Skills & Qualifications:

Experience in transportation is a plus.
Excellent verbal and written communication skills.
Strong interpersonal skills.
Ability to work independently with minimal supervision.
Positive attitude with good problem-solving skills.
Strong attention to detail.

Job Type & Location

This is a Contract to Hire position based out of Calgary, AB.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Job Type & Location

This is a Contract to Hire position based out of Calgary, AB.

Workplace Type

This is a fully onsite position in Calgary,AB.

À propos d'Aston Carter

Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, lacquisition de talents, les achats, la chaine dapprovisionnement, et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de lindustrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre vaste réseau pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie et en Europe, Aston Carter est au service dun grand nombre dentreprises du classement Fortune 500. Nous sommes fiers davoir remporté la désignation « Prix Platine » dans le cadre des prix Best of Staffing® Client et Talent décernés par ClearlyRated.

Aston Carter est un employeur souscrivant au principe de légalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de lâge, de la couleur, de la religion, des origines nationales, du statut dancien combattant, dun handicap, de lorientation sexuelle, de lidentité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

Si vous souhaitez faire une demande daccommodement raisonnable, tel que la modification ou lajustement du processus de demande demploi ou dentrevue à cause dun handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com pour connaître dautres options daccommodement.

Ordonnance sur légalité des chances de San Francisco: Conformément à lOrdonnance sur légalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.

Utilisation de lintelligence artificielle (IA): Nous pouvons utiliser lintelligence artificielle (IA) pour soutenir certaines étapes de notre processus dembauche, notamment la recherche, la présélection et lévaluation des candidatures. LIA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à laide doutils dIA.

About Aston Carter

Apply About employer

More about this job

Responsibilities

The role involves managing customer interactions, coordinating logistics with carriers and terminals, and performing essential administrative tasks. Responsibilities include entering pickups, processing payroll, and creating daily spreadsheet reports.

Requirements

Candidates must have at least one year of customer service or administrative experience, preferably within the transportation industry. Proficiency in Microsoft Office suite and strong communication skills are required.

Skills

Customer service
Administrative support
Logistics coordination
Data entry
Payroll processing
Productivity reporting
Spreadsheet management
Microsoft Outlook
Microsoft Word
Microsoft Excel
Communication skills
Interpersonal skills
Problem-solving
Attention to detail

Visa sponsorship

Not detected in the job text

Hiring contact email

astoncarteraccommodation@astoncarter.com

Keywords

Customer Service
Administrative Assistant
Logistics
Transportation
Data Entry
Payroll
Reporting
Spreadsheets
Outlook
Microsoft Word
Microsoft Excel
Dispatch
PODing
Imaging
Contract to Hire

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