Customer service representative jobs in West Vancouver, BC and nearby

Within 25 km

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Added 2 days ago
DT
Customer Service Associate
Dollar Tree Stores
Burnaby, BC
- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 2 days ago
DT
Customer Service Associate
Dollar Tree Stores
Burnaby, BC
- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 2 days ago
DT
Customer Service Associate
Dollar Tree Stores
Vancouver, BC
- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 2 days ago
DT
Customer Service Associate
Dollar Tree Stores
Vancouver, BC
- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 2 days ago
Customer Support Representative
Zen Educate
Vancouver, BC
Location: Hybrid, Vancouver, BC (3 days in office/week)
Added 2 days ago
SB
Customer Service Representative
Sleeman Breweries Ltd.
Vancouver, BC
- Full-time
Our story is about more than great beverages, it’s about people, pride, and progress. As a Customer Service Representative, you will support direct delivery customers by coordinating orders…
Added 3 days ago
UW
Customer Service Representative
Unipharm Wholesale Drugs
Richmond, BC
- Full-time
This is a full-time, on-site role for a Customer Service Representative located in Richmond, BC. The Customer Service Representative will be responsible for providing exceptional support to…
Added 5 days ago
B
Customer Service Representative
BMO
Burnaby, BC
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 8 days ago
AC
Customer Service Representative
Aston Carter
Burnaby, BC
- $50,000 to $52,000 CAD / year
- Full-time
Aston Carter's large client in Burnaby is seeking a Customer Service Representative to join their team on a permanent basis! This individual will play a key role in supporting customers by…
Added 9 days ago
AC
Customer Service Representative
Aston Carter
Burnaby, BC
- $50,000 to $52,000 CAD / year
- Full-time
The Customer Service Representative plays a key role in supporting customers in an LTL transportation environment by responding to inquiries, tracking freight, coordinating pickup and…
Added 10 days ago
MB
Inside Customer Support Representative
MHZ-NA Blinds & Shading Solutions Inc.
Vancouver, BC
- Full-time
One day per week, manage logistics by receiving incoming shipments and preparing and sending outgoing shipments
Added 11 days ago
M
Customer Service Representative
MigMig
Vancouver, BC
- Part-time
As our Customer Success & Onboarding Specialist, you'll be the first voice our partners hear and the one they come back to. You'll bring new businesses onto MigMig, guide them from signup…
Added 11 days ago
GF
Customer Service Representative (Motivator) - Burnaby Northgate
GoodLife Fitness
Burnaby, BC
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 11 days ago
R
Customer Service Representative
RahrBSG
New Westminster, BC
- Full-time
RahrBSG is looking for an Account Representative in Guelph, ON or Delta, BC. The Customer Service Representative serves as the primary interface between the company and our customers in a…
Added 15 days ago
U
Customer Service Representative
U-Haul
North Vancouver, BC
- $18.25 to $19 CAD / hour
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face…
Added 15 days ago
C
Contact Centre Representative (Credit Counsellor, Client Account Management)
CIBC
Vancouver, BC
- Full-time
Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.
Added 15 days ago
BA
Customer Service Representative - Auto Body (Vancouver)
Boyd Autobody & Glass
Vancouver, BC
- Full-time
Valid driver’s license required
Added 16 days ago
BG
Customer Service Representative - Auto Body (Vancouver)
Boyd Group Services
Vancouver, BC
- $20 to $25 CAD / hour
- Full-time
Valid driver’s license required
Added 16 days ago
PF
Customer Service Representative
Prime Fx
Burnaby, BC
- Full-time
delivering competitive exchange rates, exceptional customer service, and reliable cross-border payment solutions
Added 16 days ago
IS
Customer Service Agent
Ideal Siding
Burnaby, BC
- $20 to $22 CAD / hour
- Full-time
Ability to attend our Burnaby office 1–2 days per week and maintain a reliable, high-speed internet connection when working remotely
Added 17 days ago
S
Customer Service Representative - Data Entry (6 Month Contract)
SGS
Vancouver, BC
- $20.92 CAD / hour
- Contract
Receive and process customer requests for services
Added 18 days ago
M
Technical Customer Service Representative
MDA
Richmond, BC
- $48,000 to $65,000 CAD / year
- Full-time
The Technical Client Services Representative (TCSR) works directly with our international customers to provide solutions to their geospatial information requirements. Working in a team…
Added 22 days ago
WC
Customer Service Representative
Waste Connections of Canada
Coquitlam, BC
- Full-time
Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community. As a customer service…
Added 22 days ago
Customer Service Representative
Tree Island Steel
Richmond, BC
We are seeking a Customer Service Representative (CSR) responsible for coordinating and processing customer orders and handling inquiries, complaints, and invoicing issues to meet both…
Added 22 days ago
P
Customer Service Representative
PERGOLUX
Vancouver, BC
- $58,000 to $65,000 CAD / year
- Full-time
As a Customer Service Representative, you will serve as the primary brand ambassador for PERGOLUX, delivering exceptional support across email, phone, and chat while managing orders and…

Aston Carter

Customer Service Representative

Burnaby, BC, Canada

$50,000 to $52,000 CAD / year · Full-time

Apply on careers.astoncarter.com About employer

Applications open in a new tab.

Job details

Pay: $50,000 to $52,000 CAD / year
Job type: Full-time
Experience: 1-2 years of customer service experience
Posting language: English · French
Posted: Nov 6, 2026

Original job description

English section of this bilingual listing.

Aston Carter's large client in Burnaby is seeking a Customer Service Representative to join their team on a permanent basis! This individual will play a key role in supporting customers by responding to inquiries, tracking freight, coordinating pickup and delivery details, resolving service issues, and maintaining accurate records. This position works closely with dispatch, operations, warehouse, sales, and partner carriers to deliver timely, professional, and dependable service while building strong, long-term customer relationships.

Key Responsibilities

Respond promptly and professionally to customer inquiries by telephone and email.
Provide accurate shipment status, transit-time, pickup, and delivery information using company systems and operational updates.
Trace freight and follow up on delayed, missing, damaged, refused, or other exception shipments to ensure timely resolution.
Coordinate customer requests with dispatch, operations, warehouse staff, sales, and partner carriers to meet service expectations.
Record complete and accurate customer communications, shipment notes, service requests, and follow-up actions in the appropriate systems.
Identify urgent or recurring service issues and escalate them to the appropriate supervisor or department when necessary.
Manage multiple customer requests simultaneously while meeting response-time expectations and maintaining strong attention to detail.
Follow customer-specific procedures, company policies, and established standard operating procedures consistently.
Support and strengthen customer relationships by communicating clearly, setting realistic expectations, and following issues through to resolution.
Collaborate closely with teams to ensure accurate tracing, documentation, and service delivery.
Prioritize a high volume of requests, maintain accurate records, and meet follow-up commitments in a fast-paced environment.
Participate in in-house training and development programs and take ownership of personal growth to assume more responsibility over time.

Additional Skills & Qualifications

MUST HAVE

1-2 years of customer service experience
Experience in a customer-facing/client-facing role
Very strong written and verbal communication (Professional email and phone etiquette)
Comfortable working through a high volume of customer requests
Strong computer skills
Basic Excel/data-management ability
Ability to prioritize a high volume of requests, maintain accurate records, and meet follow-up commitments

NICE TO HAVE

Previous customer service experience
Transportation/logistics experience
Understanding of freight movement, transit times, delivery processes and shipment documentation
High school diploma or equivalent

Job Type & Location

This is a Permanent position based out of Burnaby, BC.

Pay and Benefits

The pay range for this position is $50000.00 - $52000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Job Type & Location

This is a Permanent position based out of Burnaby, BC.

Workplace Type

This is a fully onsite position in Burnaby,BC.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Read the full bilingual original

Key Responsibilities

Respond promptly and professionally to customer inquiries by telephone and email.
Provide accurate shipment status, transit-time, pickup, and delivery information using company systems and operational updates.
Trace freight and follow up on delayed, missing, damaged, refused, or other exception shipments to ensure timely resolution.
Coordinate customer requests with dispatch, operations, warehouse staff, sales, and partner carriers to meet service expectations.
Record complete and accurate customer communications, shipment notes, service requests, and follow-up actions in the appropriate systems.
Identify urgent or recurring service issues and escalate them to the appropriate supervisor or department when necessary.
Manage multiple customer requests simultaneously while meeting response-time expectations and maintaining strong attention to detail.
Follow customer-specific procedures, company policies, and established standard operating procedures consistently.
Support and strengthen customer relationships by communicating clearly, setting realistic expectations, and following issues through to resolution.
Collaborate closely with teams to ensure accurate tracing, documentation, and service delivery.
Prioritize a high volume of requests, maintain accurate records, and meet follow-up commitments in a fast-paced environment.
Participate in in-house training and development programs and take ownership of personal growth to assume more responsibility over time.

Additional Skills & Qualifications

MUST HAVE

1-2 years of customer service experience
Experience in a customer-facing/client-facing role
Very strong written and verbal communication (Professional email and phone etiquette)
Comfortable working through a high volume of customer requests
Strong computer skills
Basic Excel/data-management ability
Ability to prioritize a high volume of requests, maintain accurate records, and meet follow-up commitments

NICE TO HAVE

Previous customer service experience
Transportation/logistics experience
Understanding of freight movement, transit times, delivery processes and shipment documentation
High school diploma or equivalent

Job Type & Location

This is a Permanent position based out of Burnaby, BC.

Pay and Benefits

The pay range for this position is $50000.00 - $52000.00/yr.

Job Type & Location

This is a Permanent position based out of Burnaby, BC.

Workplace Type

This is a fully onsite position in Burnaby,BC.

À propos d'Aston Carter

Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, lacquisition de talents, les achats, la chaine dapprovisionnement, et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de lindustrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre vaste réseau pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie et en Europe, Aston Carter est au service dun grand nombre dentreprises du classement Fortune 500. Nous sommes fiers davoir remporté la désignation « Prix Platine » dans le cadre des prix Best of Staffing® Client et Talent décernés par ClearlyRated.

Aston Carter est un employeur souscrivant au principe de légalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de lâge, de la couleur, de la religion, des origines nationales, du statut dancien combattant, dun handicap, de lorientation sexuelle, de lidentité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

Si vous souhaitez faire une demande daccommodement raisonnable, tel que la modification ou lajustement du processus de demande demploi ou dentrevue à cause dun handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com pour connaître dautres options daccommodement.

Ordonnance sur légalité des chances de San Francisco: Conformément à lOrdonnance sur légalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.

Utilisation de lintelligence artificielle (IA): Nous pouvons utiliser lintelligence artificielle (IA) pour soutenir certaines étapes de notre processus dembauche, notamment la recherche, la présélection et lévaluation des candidatures. LIA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à laide doutils dIA.

About Aston Carter

Apply on careers.astoncarter.com About employer

More about this job

Responsibilities

The Customer Service Representative will support customers by responding to inquiries, tracking freight, and coordinating pickup and delivery details. They will also resolve service issues and maintain accurate records while collaborating with internal teams and partner carriers.

Requirements

Candidates must have 1-2 years of customer service experience in a client-facing role and strong written and verbal communication skills. Proficiency in computer systems and basic Excel, along with the ability to manage high-volume requests, is required.

Skills

Customer service
Freight tracking
Communication
Data management
Excel
Problem resolution
Logistics coordination
Documentation
Relationship management
Attention to detail
Time management
Email etiquette
Phone etiquette
Multitasking

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Freight
Logistics
Dispatch
Warehouse
Shipment Tracking
Data Entry
Excel
Communication
Client Relations
Documentation
Supply Chain
Transit Times
Administrative
Operations

Seniority

Entry level

Tools

Excel

Languages

English

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