Job Title: DispatcherJob Description
The Dispatcher coordinates the efficient movement of less-than-truckload freight by planning pickup and delivery activities, assigning work, and maintaining clear communication with drivers, internal teams, and customers. This role supports safe, timely, and cost-effective operations by optimizing routes and loads, monitoring shipment status, and responding quickly to service disruptions. The position suits someone who thrives in a fast-paced, change-driven environment, demonstrates strong judgment, and takes ownership of their work while contributing to a collaborative operations team.
Responsibilities
- Plan and schedule pickups and deliveries based on freight volume, customer requirements, driver availability, equipment capacity, and service commitments.
- Assign and communicate work to drivers, provide clear and detailed instructions, and monitor progress throughout the shift.
- Optimize routes and loads to improve equipment utilization, reduce unnecessary mileage, and support consistent on-time service.
- Monitor shipment status and respond promptly to delays, breakdowns, weather issues, missed pickups, delivery problems, and last-minute changes.
- Coordinate closely with warehouse teams, customer service, linehaul operations, partner carriers, and internal leadership to maintain freight flow and resolve exceptions.
- Provide accurate and timely updates to customers and internal teams regarding pickup, transit, and delivery status.
- Maintain complete and accurate dispatch records, including notes, driver communications, and system updates.
- Follow company safety procedures, operating requirements, customer instructions, and applicable transportation regulations.
- Escalate major service, safety, equipment, or customer issues to management in a timely and clear manner.
- Use dispatch or transportation management systems, email, and Microsoft Office tools to manage daily operations and document activities.
- Apply strong knowledge of Lower Mainland geography, routes, and realistic drive times when planning and adjusting work.
- Use practical understanding of trucks, equipment, and load capacity to assign appropriate vehicles (for example, 5-ton versus 3-ton trucks) to specific loads.
- Interact professionally with customers in a client-facing environment, addressing inquiries and resolving service issues.
- Manage multiple changing priorities, make practical decisions quickly, and maintain composure under pressure.
- Collaborate with dispatch, warehouse, and customer service teams to support a cohesive and efficient operation.
- Demonstrate urgency, adaptability, and follow-through when resolving operational issues and service disruptions.
- Ensure accurate, timely system updates and documentation to support reliable reporting and communication.
- Participate in in-house training and development programs and take advantage of advancement opportunities as responsibilities grow.
Essential Skills
- Previous dispatching experience in less-than-truckload, trucking, courier, distribution, or a comparable fast-paced transportation operation.
- Strong knowledge of Lower Mainland geography, including routes, drive times, and realistic travel durations between different areas.
- Understanding of trucks, equipment, and load capacity, including practical knowledge of when different vehicle types (such as 5-ton versus 3-ton trucks) are appropriate.
- Proficiency with dispatch or transportation management systems, email, and Microsoft Office.
- Good general computer skills and comfort learning web-based proprietary internal systems.
- Knowledge of transportation safety and regulatory requirements.
- High school diploma or equivalent.
- Strong communication skills, both verbal and written.
- Experience interacting with customers in client-facing environments.
- Ability to manage multiple changing priorities and make practical decisions quickly.
- Attention to detail and commitment to accurate system updates and documentation.
- Demonstrated ability to work accurately in a fast-paced environment with frequent interruptions.
- Dependable follow-through and sound judgment in operational decision-making.
- Ability to work effectively with strong personalities and within a dynamic, change-driven environment.
Additional Skills & Qualifications
- Hindi and/or Punjabi language skills.
- Experience dispatching or managing drivers.
- Experience as a driver or delivery driver, especially with knowledge of Lower Mainland routes, drive times, driver challenges, deliveries and pickups, and different vehicles and load requirements.
- Education in transportation or logistics.
- Comfort working in a high-volume environment where delays, missed pickups, equipment issues, and last-minute changes are common.
- Core competencies in routing, scheduling, and load-planning judgment.
- Ability to communicate clearly with drivers and customers and maintain professional relationships.
- Demonstrated urgency, adaptability, and consistent follow-through in daily operations.
- Calm, practical approach to issue resolution under pressure.
- Team-oriented mindset with the ability to collaborate across dispatch, warehouse, and customer service teams.
- Interest in long-term growth, taking ownership, and assuming greater responsibility over time.
- Willingness to participate in in-house training and advancement programs supported by the company.
Work Environment
The role is primarily office-based with extensive computer and telephone use throughout the day. The environment is fast-paced, with frequent interruptions, changing priorities, and time-sensitive decisions that require quick and practical responses. Occasional movement through operational or warehouse areas may be required to coordinate activities or address issues on-site. The standard schedule is Monday to Friday, working 40 hours per week in 8-hour shifts, with typical shift windows such as 8:00 a.m. to 4:30 p.m. or 9:00 a.m. to 5:30 p.m., and some schedule flexibility may be needed to support transportation operations. The current team includes dispatchers, a rates team, and customer service representatives, fostering a collaborative and operations-focused culture. The organization invests in employees through in-house training, a fully paid benefits package after three months, retirement savings support after five years, two weeks of vacation, and a paid advancement program. The workplace culture values growth, ownership, adaptability, and comfort working with strong personalities in a change-driven environment. The company is planning to relocate to a brand-new, state-of-the-art facility in Richmond around June 2027, and employees in this role must be able to work at the new location once the move occurs.
Job Type & Location
This is a Permanent position based out of Burnaby, BC.
Pay And Benefits
The pay range for this position is $65000.00 - $75000.00/yr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Job Type & Location
This is a Permanent position based out of Burnaby, BC.
Workplace Type
This is a fully onsite position in Burnaby,BC.
À propos d'Aston Carter
Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, lacquisition de talents, les achats, la chaine dapprovisionnement, et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de lindustrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre vaste réseau pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie et en Europe, Aston Carter est au service dun grand nombre dentreprises du classement Fortune 500. Nous sommes fiers davoir remporté la désignation « Prix Platine » dans le cadre des prix Best of Staffing® Client et Talent décernés par ClearlyRated.
Aston Carter est un employeur souscrivant au principe de légalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de lâge, de la couleur, de la religion, des origines nationales, du statut dancien combattant, dun handicap, de lorientation sexuelle, de lidentité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.
Si vous souhaitez faire une demande daccommodement raisonnable, tel que la modification ou lajustement du processus de demande demploi ou dentrevue à cause dun handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com pour connaître dautres options daccommodement.
Ordonnance sur légalité des chances de San Francisco: Conformément à lOrdonnance sur légalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.
Utilisation de lintelligence artificielle (IA): Nous pouvons utiliser lintelligence artificielle (IA) pour soutenir certaines étapes de notre processus dembauche, notamment la recherche, la présélection et lévaluation des candidatures. LIA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à laide doutils dIA.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
