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Aston Carter

Dispatcher Clerk

Surrey, BC, Canada

$25 to $31 CAD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $25 to $31 CAD / hour
Job type: Full-time
Apply by: Nov 25, 2026
Experience: 1+ years of LTL Operation e.g customer service, warehouse experience, track and trace
Posting language: English · French
Posted: Oct 26, 2026

Original job description

English section of this bilingual listing.

Aston Carter's large client is seeking a Dispatch Clerk to join their team! This individual will responsible for coordinating daily city pick-up and delivery activities, managing dispatch-related communications, and ensuring accurate documentation within related systems. You will act as a central point of contact, helping to keep freight moving efficiently while maintaining high standards of customer service and operational accuracy.

Key Responsibilities

Coordinate city pick-up and delivery (P&D) activities, ensuring timely arrivals and departures.
Print manifests and working copies as needed to support daily dispatch operations.
Perform driver check-in procedures and maintain accurate driver status records.
Assign and cover all scheduled pick-ups, ensuring no pickup is left unattended.
Provide customer service over the phone for pickup entry and dispatch-related inquiries.
Respond promptly to emails and calls related to dispatch, routing, and service issues.
Handle driver issues professionally, including resolving concerns and escalating matters when necessary.
Validate city pickups and print dock stickers to ensure accurate freight identification.
Review drivers pickup activities to confirm that photos are taken and properly uploaded so information is complete.
Monitor driver hours and track drivers on the road to ensure efficient use of time and compliance with company expectations.
Answer incoming phone calls from customers and internal customer service teams when they are dispatch-related, providing clear and helpful information.
Coordinate with outside carriers who arrive to drop off or pick up interline freight.
Use Truckmate to enter, update, and track dispatch information and related documentation.
Support general administrative and data entry tasks related to dispatch and transportation operations.
Collaborate with office and dispatch team members to resolve operational issues and improve service levels.

Additional Skills & Qualifications

MUST HAVES

1+ years of LTL Operation e.g customer service, warehouse experience, track and trace

Geographical knowledge of Lower Mainland

Communication: Strong command of the English language

Experience working in warehousing environment

NICE TO HAVE

Truckmate software xperience

Experience in fast paced consumer packaged goods is an asset

EDI experience (damages, shortages)

Job Type & Location

This is a Contract to Hire position based out of Surrey, BC.

Pay And Benefits

The pay range for this position is $25.00 - $31.25/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Job Type & Location

This is a Contract to Hire position based out of Surrey, BC.

Workplace Type

This is a fully onsite position in Surrey,BC.

À propos d'Aston Carter

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Read the full bilingual original

Coordinate city pick-up and delivery (P&D) activities, ensuring timely arrivals and departures.
Print manifests and working copies as needed to support daily dispatch operations.
Perform driver check-in procedures and maintain accurate driver status records.
Assign and cover all scheduled pick-ups, ensuring no pickup is left unattended.
Provide customer service over the phone for pickup entry and dispatch-related inquiries.
Respond promptly to emails and calls related to dispatch, routing, and service issues.
Handle driver issues professionally, including resolving concerns and escalating matters when necessary.
Validate city pickups and print dock stickers to ensure accurate freight identification.
Review drivers pickup activities to confirm that photos are taken and properly uploaded so information is complete.
Monitor driver hours and track drivers on the road to ensure efficient use of time and compliance with company expectations.
Answer incoming phone calls from customers and internal customer service teams when they are dispatch-related, providing clear and helpful information.
Coordinate with outside carriers who arrive to drop off or pick up interline freight.
Use Truckmate to enter, update, and track dispatch information and related documentation.
Support general administrative and data entry tasks related to dispatch and transportation operations.
Collaborate with office and dispatch team members to resolve operational issues and improve service levels.

Additional Skills & Qualifications

MUST HAVES

1+ years of LTL Operation e.g customer service, warehouse experience, track and trace

Geographical knowledge of Lower Mainland

Communication: Strong command of the English language

Experience working in warehousing environment

NICE TO HAVE

Truckmate software xperience

Experience in fast paced consumer packaged goods is an asset

EDI experience (damages, shortages)

Job Type & Location

This is a Contract to Hire position based out of Surrey, BC.

Pay And Benefits

The pay range for this position is $25.00 - $31.25/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Job Type & Location

This is a Contract to Hire position based out of Surrey, BC.

Workplace Type

This is a fully onsite position in Surrey,BC.

À propos d'Aston Carter

Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, lacquisition de talents, les achats, la chaine dapprovisionnement, et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de lindustrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre vaste réseau pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie et en Europe, Aston Carter est au service dun grand nombre dentreprises du classement Fortune 500. Nous sommes fiers davoir remporté la désignation « Prix Platine » dans le cadre des prix Best of Staffing® Client et Talent décernés par ClearlyRated.

Aston Carter est un employeur souscrivant au principe de légalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de lâge, de la couleur, de la religion, des origines nationales, du statut dancien combattant, dun handicap, de lorientation sexuelle, de lidentité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

Si vous souhaitez faire une demande daccommodement raisonnable, tel que la modification ou lajustement du processus de demande demploi ou dentrevue à cause dun handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com pour connaître dautres options daccommodement.

Ordonnance sur légalité des chances de San Francisco: Conformément à lOrdonnance sur légalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.

Utilisation de lintelligence artificielle (IA): Nous pouvons utiliser lintelligence artificielle (IA) pour soutenir certaines étapes de notre processus dembauche, notamment la recherche, la présélection et lévaluation des candidatures. LIA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à laide doutils dIA.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Apply About employer

More about this job

Responsibilities

Coordinate daily city pickup and delivery dispatch, including assigning pickups, checking in drivers, monitoring driver activity, and communicating with customers, carriers, and internal teams. Maintain accurate dispatch records and freight documentation in Truckmate, support operational issue resolution, and help ensure timely, efficient service.

Requirements

Applicants must have at least one year of less-than-truckload operations experience, such as customer service, warehouse work, or track-and-trace, along with knowledge of the Lower Mainland and strong English communication skills. Warehouse experience is required; Truckmate, electronic data interchange, and fast-paced consumer packaged goods experience are assets.

Skills

Dispatch Coordination
Pickup And Delivery Operations
Freight Documentation
Driver Check-In
Customer Service
Dispatch Communications
Routing
Problem Resolution
Geographical Knowledge Of The Lower Mainland
English Communication
Warehouse Operations
Truckmate
Data Entry
Driver Hours Monitoring
Interline Freight Coordination
Electronic Data Interchange

Visa sponsorship

Not detected in the job text

Keywords

Dispatch
Less-Than-Truckload Operations
Pickup And Delivery
Freight
Manifests
Driver Check-In
Driver Status Records
Customer Service
Routing
Track And Trace
Warehouse Operations
Lower Mainland
Truckmate
Data Entry
Interline Freight
Dock Stickers
Driver Hours Monitoring
Electronic Data Interchange
Damages And Shortages
Consumer Packaged Goods

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