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Aston Carter

MRO Operations Coordinator

Dorval, QC, Canada

Pay: The pay range for this position is $55000.00 - $55000.00/yr.
Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English · French
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

Job Title: MRO Operations Coordinator Job Description

As an MRO Operations Coordinator, you will manage end-to-end repair and replacement requests for purchased equipment. You will issue Returned Goods Authorizations (RGAs) and coordinate service workflows, ensuring a seamless process. Your role involves collecting and documenting equipment failure details from customers, preparing repair quotations, and processing customer approvals. You will coordinate repair activities with shop and service personnel and source and purchase replacement parts when necessary. Additionally, you will process product returns, credits, and maintain supporting documentation, along with warranty, serial number, and ISO 9000 records. Your support for internal sales teams during peak workload periods will be crucial, ensuring timely, accurate, and customer-focused service delivery.

Responsibilities

Manage end-to-end repair and replacement requests for purchased equipment.
Issue Returned Goods Authorizations (RGAs) and coordinate service workflows.
Collect and document equipment failure details from customers.
Prepare repair quotations and process customer approvals.
Coordinate repair activities with shop/service personnel.
Source and purchase replacement parts when required.
Process product returns, credits, and supporting documentation.
Maintain warranty, serial number, and ISO 9000 records.
Support internal sales teams during peak workload periods.
Ensure timely, accurate, and customer-focused service delivery.

Essential Skills

Customer service and support skills.
Proficiency in Microsoft Office.
Experience with operation and administrative support.
Order management and processing.
Data entry and technical support.

Additional Skills and Qualifications

Previous exposure to a similar manufacturing environment.
Experience with SOP software.

Job Type & Location

This is a Permanent position based out of Dorval, QC.

Pay And Benefits

The pay range for this position is $55000.00 - $55000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Workplace Type

This is a fully onsite position in Dorval,QC.

À propos d'Aston Carter

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Read the full bilingual original

Titre du poste: Coordonnateur des opérations MRO Description du poste

En tant que coordonnateur des opérations MRO, vous gérerez les demandes de réparation et de remplacement de bout en bout pour l'équipement acheté. Vous émettrez des autorisations de retour de marchandises (RGA) et coordonnerez les flux de travail de service, assurant un processus fluide. Votre rôle implique de collecter et de documenter les détails des pannes d'équipement auprès des clients, de préparer des devis de réparation et de traiter les approbations des clients. Vous coordonnerez les activités de réparation avec le personnel de l'atelier et du service et vous vous procurerez et achèterez des pièces de rechange si nécessaire. De plus, vous traiterez les retours de produits, les crédits et maintiendrez la documentation de soutien, ainsi que les dossiers de garantie, de numéro de série et d'ISO 9000. Votre soutien aux équipes de vente internes pendant les périodes de forte charge de travail sera crucial, assurant une prestation de service rapide, précise et axée sur le client.

Responsabilités

Gérer les demandes de réparation et de remplacement de bout en bout pour l'équipement acheté.
Émettre des autorisations de retour de marchandises (RGA) et coordonner les flux de travail de service.
Collecter et documenter les détails des pannes d'équipement auprès des clients.
Préparer des devis de réparation et traiter les approbations des clients.
Coordonner les activités de réparation avec le personnel de l'atelier/service.
Se procurer et acheter des pièces de rechange si nécessaire.
Traiter les retours de produits, les crédits et la documentation de soutien.
Maintenir les dossiers de garantie, de numéro de série et d'ISO 9000.
Soutenir les équipes de vente internes pendant les périodes de forte charge de travail.
Assurer une prestation de service rapide, précise et axée sur le client.

Compétences Essentielles

Compétences en service et support client.
Maîtrise de Microsoft Office.
Expérience en soutien opérationnel et administratif.
Gestion et traitement des commandes.
Saisie de données et support technique.

Compétences Supplémentaires & qualifications

Exposition préalable à un environnement de fabrication similaire.
Expérience avec le logiciel SOP.

Environnement De Travail

L'environnement de travail est un concept ouvert avec des installations récemment rénovées comprenant de grandes fenêtres en verre et une zone de cafétéria extérieure en construction. Le bureau et l'usine sont climatisés en été et chauffés en hiver. L'entreprise offre un environnement très stable avec des taux de rétention des employés élevés. Des quarts de jour sont disponibles avec possibilité de temps supplémentaire. L'environnement est géré en famille, non syndiqué et peu stressant, avec de nombreux employés ayant de longues années de service. Les avantages comprennent un plan de groupe avec couverture santé et dentaire étendue, invalidité à court et long terme, assurance-vie et un régime de retraite d'entreprise. Les employés ont également accès à un compte de dépenses de santé, un CELI, un REEE et un plan d'EAP. Le code vestimentaire est décontracté, avec des EPI recommandés, et un parking est disponible sur place.

Type de poste & Emplacement

Ce poste Permanent est basé à Dorval, QC.

Taux de rémunération & Avantages

La fourchette salariale associée à ce poste est de $55000.00 - $55000.00/yr.

La rémunération individuelle offerte pour ce poste, à l’intérieur de cette fourchette, dépendra de nombreux facteurs, notamment les qualifications, les compétences, l’expérience pertinente, la connaissance du poste, la localisation géographique, l’équité interne ainsi que d’autres facteurs pertinents liés au poste.

Type de milieu de travail

Il s'agit d'un poste fully onsite, situé à Dorval,QC.

Job Title: MRO Operations Coordinator Job Description

As an MRO Operations Coordinator, you will manage end-to-end repair and replacement requests for purchased equipment. You will issue Returned Goods Authorizations (RGAs) and coordinate service workflows, ensuring a seamless process. Your role involves collecting and documenting equipment failure details from customers, preparing repair quotations, and processing customer approvals. You will coordinate repair activities with shop and service personnel and source and purchase replacement parts when necessary. Additionally, you will process product returns, credits, and maintain supporting documentation, along with warranty, serial number, and ISO 9000 records. Your support for internal sales teams during peak workload periods will be crucial, ensuring timely, accurate, and customer-focused service delivery.

Responsibilities

Manage end-to-end repair and replacement requests for purchased equipment.
Issue Returned Goods Authorizations (RGAs) and coordinate service workflows.
Collect and document equipment failure details from customers.
Prepare repair quotations and process customer approvals.
Coordinate repair activities with shop/service personnel.
Source and purchase replacement parts when required.
Process product returns, credits, and supporting documentation.
Maintain warranty, serial number, and ISO 9000 records.
Support internal sales teams during peak workload periods.
Ensure timely, accurate, and customer-focused service delivery.

Essential Skills

Customer service and support skills.
Proficiency in Microsoft Office.
Experience with operation and administrative support.
Order management and processing.
Data entry and technical support.

Additional Skills and Qualifications

Previous exposure to a similar manufacturing environment.
Experience with SOP software.

Work Environment

The work environment is an open concept with recently renovated facilities featuring large glass windows and an outdoor cafeteria area under construction. The office and plant are both air-conditioned during summer and heated in winter. The company offers a very stable environment with high employee retention rates. Daytime shifts are available with potential for overtime. The environment is family-run, non-unionized, and low-stress, with many employees having long tenures. Benefits include a group benefits plan with extended health and dental coverage, short and long-term disability, life insurance, and a company pension plan. Employees also have access to a Health Spending Account, TFSA, RESP, and an EAP plan. The dress code is business casual, with PPE recommended, and parking is available on site.

Job Type & Location

This is a Permanent position based out of Dorval, QC.

Pay And Benefits

The pay range for this position is $55000.00 - $55000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Workplace Type

This is a fully onsite position in Dorval,QC.

À propos d'Aston Carter

Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l’acquisition de talents, les achats, la chaine d’approvisionnement, et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l’industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre vaste réseau pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie et en Europe, Aston Carter est au service d’un grand nombre d’entreprises du classement Fortune 500. Nous sommes fiers d’avoir remporté la désignation « Prix Platine » dans le cadre des prix Best of Staffing® Client et Talent décernés par ClearlyRated.

Aston Carter est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com pour connaître d’autres options d’accommodement.

Numéro du permis d'agence de placement de personnel : AP-2000486 (Canada – Québec)

Numéro du permis d'agence de recrutement de travailleurs étrangers temporaires : AR-2000485 (Canada – Québec)

Ordonnance sur l’égalité des chances de San Francisco: Conformément à l’Ordonnance sur l’égalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.

Utilisation de l’intelligence artificielle (IA): Nous pouvons utiliser l’intelligence artificielle (IA) pour soutenir certaines étapes de notre processus d’embauche, notamment la recherche, la présélection et l’évaluation des candidatures. L’IA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

Personnel Placement Agency Permit Number: AP-2000486 (Canada – Quebec)

Temporary Foreign Worker Recruitment Agency Permit Number: AR-2000485 (Canada – Quebec)

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Apply About employer

More about this job

Responsibilities

Manage repair and replacement requests from intake through resolution, including issuing return authorizations, documenting equipment failures, preparing repair quotations, and processing customer approvals. Coordinate repairs and replacement-parts purchasing, process returns and credits, maintain warranty, serial-number, and ISO 9000 records, and support internal sales teams.

Requirements

The posting identifies customer service and support, Microsoft Office proficiency, operational and administrative support, order management, data entry, and technical support as essential skills. Experience in a similar manufacturing environment and familiarity with SOP software are additional qualifications; no education requirement is stated.

Skills

Customer Service
Customer Support
Microsoft Office
Operational Support
Administrative Support
Order Management
Order Processing
Data Entry
Technical Support
Repair Coordination
Replacement Parts Procurement
Quotation Preparation
Returns and Credits Processing
Warranty Records Management
ISO 9000 Documentation
SOP Software

Benefits

Extended Health Insurance
Dental Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Company Pension Plan
Health Spending Account
Tax-Free Savings Account
Registered Education Savings Plan
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

MRO
Repair Requests
Replacement Requests
Returned Goods Authorization
Service Workflows
Repair Quotations
Customer Approvals
Repair Coordination
Shop Operations
Service Operations
Replacement Parts Procurement
Product Returns
Credits Processing
Warranty Records
Serial Number Records
ISO 9000
Microsoft Office
Order Management
Data Entry
Technical Support
Manufacturing
SOP Software
Customer Service

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