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Added 2 hours ago
Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Rivière-Saint-Jean, QC
Full-time
Service & Repair: Troubleshoot, diagnose, service, and repair commercial HVAC/R systems.
Added 2 hours ago
Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Toronto, ON
Full-time
Service & Repair: Troubleshoot, diagnose, service, and repair commercial HVAC/R systems.
Added 10 days ago
Service Technician (Commercial HVAC System Cleaning)
NCH Canada Inc.
Halifax, NS
Full-time
Chem-Aqua Services is looking for a motivated field technician in the Ottawa region who will be responsible for travelling to commercial properties in order to perform on-site cleaning of a…
Added 5 days ago
Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Montreal, QC
Full-time
Service & Repair: Troubleshoot, diagnose, service, and repair commercial HVAC/R systems.
Added 1 month ago
Service HVAC Technician (Commercial & Residential)
Wiehler Mechanical Ltd
Calgary, AB
Full-time
Wiehler Mechanical Ltd. is looking for a hard-working person in Calgary, AB to join us as an HVAC Technician supporting our Service Division.
Added 19 days ago
Commercial HVAC Service Technician
CaptiveAire
Toronto, ON
Service & Repair: Troubleshoot, diagnose, service, and repair commercial HVAC/R systems.
Added 20 days ago
Service HVAC Technician (Commercial & Residential)
Wiehler Mechanical
Calgary, AB
Wiehler Mechanical Ltd. is looking for a hard-working person in Calgary, AB to join us as an HVAC Technician supporting our Service Division.
Added 2 months ago
HVAC Service Technician - Commercial
Carmichael Engineering Ltd.
Moncton, NB
$47.11 CAD / hour
Full-time
Job Title: HVAC Service Technician - Commercial
Added 2 months ago
Traveling Commercial HVAC Service Technician
AIR Control Concepts
Quinte West, Ontario
$30 to $50 USD / hour
Full-time
Job Title: Traveling Commercial HVAC Service Technician
Added 19 days ago
Commercial HVAC Service Technician
CaptiveAire
Montreal, Quebec
Service & Repair: Troubleshoot, diagnose, service, and repair commercial HVAC/R systems.
Added 19 days ago
Commercial HVAC Service Technician
CaptiveAire
NB · NS · PE
Service & Repair: Troubleshoot, diagnose, service, and repair commercial HVAC/R systems.
Added 2 days ago
Maintenance Technician
Hotel Arts Group
Calgary, AB
$24 CAD / hour
Full-time
Hotel Arts is seeking a highly motivated, hands-on Maintenance Technician to join our Facilities team. This role is ideal for an experienced building maintenance professional who enjoys…
Added 2 days ago
Service Technician
Price Industries Limited
Winnipeg, MB
SolutionAir is looking for an experienced Service Technician to join our team in Winnipeg, Manitoba.
Added 2 days ago
Service Technician
The Arcticom Group
Winnipeg, MB
Full-time
RAC Services is a reputable and proven company in the Commercial Refrigeration and HVAC industry in Winnipeg, MB.
Added 4 days ago
Heating Air Conditioning Service Technician
RackAir
Toronto, ON
Full-time
RackAir is seeking an experienced unionized local 787 HVAC/R Service Technician to join our growing Toronto operation.
Added 4 days ago
Service & Controls Supervisor
HTS Engineering Ltd.
Sudbury, ON · Greater Sudbury, ON
5+ years’ work experience in the HVAC Commercial Service industry.
Added 4 days ago
Service & Controls Supervisor
HTS Engineering Ltd.
Sudbury, ON · Greater Sudbury, ON
5+ years’ work experience in the HVAC Commercial Service industry.
Added 4 days ago
Service & Controls Supervisor
HTS Engineering Ltd.
Sudbury, ON · Greater Sudbury, ON
5+ years’ work experience in the HVAC Commercial Service industry.
Added 5 days ago
Equipment Technician | Minneapolis, MN
Vixxo Facility Solutions
Field, BC
Full-time
Successful applicants come from a variety of backgrounds, including HVAC Technicians, Maintenance Technicians, Field Service Technicians, Electricians, Plumbers, Service Technicians, ATM…
Added 5 days ago
Commercial Plumbing Journeyperson
Woola Capital
Coquitlam, BC
Full-time
As one of the fastest-growing service providers in HVAC, Plumbing, Construction, and Generator Services, Woola is raising the bar in the industry. Our team supports clients in commercial,…
Added 4 months ago
automotive service technician apprentice
The Humberview Group
Toronto, ON · Etobicoke, ON
Full-time
Adjust, repair or replace parts and components of commercial transport truck systems
Added 6 days ago
Maintenance Technician
Edon Management
Edmonton, AB
Full-time
Edon is looking for a hands-on Maintenance Technician to support our building operations across the Edmonton area. This full-time role is ideal for someone who enjoys variety, works well…
Added 6 days ago
Senior Service Coordinator
Aston Carter
Burnaby, BC
$80,000 to $125,000 CAD / year
Full-time
We are seeking an experienced Senior Service Coordinator to manage technician scheduling, customer communication, and daily service operations for a growing plumbing company. The ideal…
Added 6 days ago
North Bay Service Technician II (Gas License G2)
Superior Plus Propane Talent Acquisition
North Bay, ON
Install, service, inspect, and troubleshoot residential and commercial propane and natural gas systems
Added 6 days ago
Service Dispatch
HTS Engineering Ltd.
Vaughan, ON
HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one…

Aston Carter

Senior Service Coordinator

Burnaby, BC, Canada

Pay: $80,000 to $125,000 CAD / year
Job type: Full-time
Posting language: English · French
Posted: Sep 14, 2026

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Original job description

English section of this bilingual listing.

Job Title: Senior Service Coordinator/Dispatcher

Job Description

We are seeking an experienced Senior Service Coordinator to manage technician scheduling, customer communication, and daily service operations for a growing plumbing company. The ideal candidate will serve as the primary point of contact for customers, efficiently handling emergency calls, managing account customers, sequencing technicians, and closing out work orders. This role plays a crucial part in allowing the Service Manager to focus on field estimates.

Responsibilities

Manage technician scheduling and customer communication.
Serve as the first point of contact for customers and handle emergency calls.
Protect account customers by prioritizing their needs.
Sequence technicians effectively to maximize efficiency.
Close out work orders promptly and accurately.
Ensure smooth daily service operations in a high-volume field service environment.
Match technicians to jobs based on skill set and job type.
Maintain strong organizational skills and ensure follow-through on work orders.
Work on call every 4 weeks.

Essential Skills

4+ years of dispatching or coordination experience in the plumbing or HVAC service industry.
4+ years of experience in an emergency-based, high-volume field service environment.
Proven ability to triage and reprioritize tasks effectively.
Strong organizational skills and attention to detail.
Excellent communication and customer service skills.
Ability to remain calm and effective under pressure.

Additional Skills & Qualifications

Red Seal Plumber certification is a plus.
Experience in automotive or tool repair shop is advantageous.
Experience with permit and inspection processes.
Pre-set estimating experience in camera inspections, drain repairs, hot water tank replacements, and PRV replacements.
Self-starting commercial instinct with the ability to identify slow days and generate new job opportunities.
Effective communication skills with technicians, customers, and municipalities.
Resilience and ability to perform under stress and volume.
Ownership mentality with a commitment to completing tasks end to end.
Sound judgment on prioritization without the need for escalation.
Customer-facing warmth and the ability to make customers feel heard.
Coachable on processes and standards.
Motivated by growth opportunities.

Work Environment

The position is based onsite at a warehouse/shop in Burnaby. The standard work schedule is 8 hours per day, starting between 7:30 and 8:00 am, with flexibility until 4:00 pm. The role includes on-call duties every 4 weeks. The work environment is supportive, with a small, team-oriented culture and direct access to ownership. Employees enjoy benefits such as bonuses and perks based on performance, extended health and dental coverage after a 3-month probationary period, a company vehicle or shop vehicle, a company phone, and a company Visa for parts and team lunches. The company is actively growing, providing ample opportunities for professional development.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

Medical, dental & vision
RRSP
Insurance (Basic/Supplemental Life & AD&D)
Short and long-term disability
Transportation benefits
Employee Assistance Program
Time off/Leave (PTO, Vacation, or Sick Leave)

Job Type & Location

This is a Permanent position based out of Burnaby, BC.

Pay and Benefits

The pay range for this position is $80000.00 - $125000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Workplace Type

This is a fully onsite position in Burnaby,BC.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Read the full bilingual original

Job Title: Senior Service Coordinator/Dispatcher

Job Description

Responsibilities

Manage technician scheduling and customer communication.
Serve as the first point of contact for customers and handle emergency calls.
Protect account customers by prioritizing their needs.
Sequence technicians effectively to maximize efficiency.
Close out work orders promptly and accurately.
Ensure smooth daily service operations in a high-volume field service environment.
Match technicians to jobs based on skill set and job type.
Maintain strong organizational skills and ensure follow-through on work orders.
Work on call every 4 weeks.

Essential Skills

4+ years of dispatching or coordination experience in the plumbing or HVAC service industry.
4+ years of experience in an emergency-based, high-volume field service environment.
Proven ability to triage and reprioritize tasks effectively.
Strong organizational skills and attention to detail.
Excellent communication and customer service skills.
Ability to remain calm and effective under pressure.

Additional Skills & Qualifications

Red Seal Plumber certification is a plus.
Experience in automotive or tool repair shop is advantageous.
Experience with permit and inspection processes.
Pre-set estimating experience in camera inspections, drain repairs, hot water tank replacements, and PRV replacements.
Self-starting commercial instinct with the ability to identify slow days and generate new job opportunities.
Effective communication skills with technicians, customers, and municipalities.
Resilience and ability to perform under stress and volume.
Ownership mentality with a commitment to completing tasks end to end.
Sound judgment on prioritization without the need for escalation.
Customer-facing warmth and the ability to make customers feel heard.
Coachable on processes and standards.
Motivated by growth opportunities.

Work Environment

Medical, dental & vision
RRSP
Insurance (Basic/Supplemental Life & AD&D)
Short and long-term disability
Transportation benefits
Employee Assistance Program
Time off/Leave (PTO, Vacation, or Sick Leave)

Job Type & Location

This is a Permanent position based out of Burnaby, BC.

Pay and Benefits

The pay range for this position is $80000.00 - $125000.00/yr.

Workplace Type

This is a fully onsite position in Burnaby,BC.

À propos d'Aston Carter

Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l’acquisition de talents, les achats, la chaine d’approvisionnement, et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l’industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre vaste réseau pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie et en Europe, Aston Carter est au service d’un grand nombre d’entreprises du classement Fortune 500. Nous sommes fiers d’avoir remporté la désignation « Prix Platine » dans le cadre des prix Best of Staffing® Client et Talent décernés par ClearlyRated.

Aston Carter est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à [email protected] pour connaître d’autres options d’accommodement.

Ordonnance sur l’égalité des chances de San Francisco: Conformément à l’Ordonnance sur l’égalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.

Utilisation de l’intelligence artificielle (IA): Nous pouvons utiliser l’intelligence artificielle (IA) pour soutenir certaines étapes de notre processus d’embauche, notamment la recherche, la présélection et l’évaluation des candidatures. L’IA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA.

About Aston Carter

Apply About employer

More about this job

Responsibilities

The Senior Service Coordinator manages technician scheduling, customer communication, and daily service operations in a high-volume field service environment. They serve as the primary point of contact for customers, handle emergency calls, and ensure work orders are completed accurately and efficiently.

Requirements

Candidates must have at least 4 years of dispatching or coordination experience within the plumbing or HVAC service industry. Strong organizational skills, the ability to work under pressure, and experience in high-volume field service environments are essential.

Skills

Dispatching
Technician scheduling
Customer communication
Emergency call handling
Work order management
Triage
Organizational skills
Attention to detail
Customer service
Problem solving
Permit processing
Inspection processes
Estimating
Commercial instinct
Resilience
Prioritization

Benefits

Bonuses
Extended health coverage
Dental coverage
Company vehicle
Company phone
Company visa
Medical insurance
Vision insurance
RRSP
Life insurance
AD&D insurance
Short-term disability
Long-term disability
Transportation benefits
Employee assistance program
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Senior Service Coordinator
Dispatcher
Plumbing
HVAC
Field service
Scheduling
Work orders
Emergency calls
Red Seal Plumber
Camera inspections
Drain repairs
Hot water tank
PRV replacements
Permits
Inspections
Customer service
On-call
Burnaby
Aston Carter

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