Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 23 mins ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Ottawa, ON
- Full-time
Added 23 mins ago
EM
Robotics Software Engineer
Elementiam Materials & Manufacturing Inc
AB · Edmonton, AB
- Contract
Added 38 mins ago
SR
Wireless Sales Consultant
Staples Retail
Fredericton, NB
- Part-time
Added 54 mins ago
P
Project Manager
Promation
Oakville, ON
- $100,000 to $125,000 CAD / year
- Full-time
Added 54 mins ago
NB
Credit Analyst
National Bank of Canada
Toronto, ON
- Full-time
Added 1 hour ago
W
Maintenance Manager (Manufacturing) - Sudbury, ON.
Wonderbrands
Sudbury, ON
- Other
Added 1 hour ago
P
Intermediate Buyer
Promation
Oakville, ON
- $70,000 to $85,000 CAD / year
- Full-time
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Added 1 hour ago
SM
Registered Respiratory Therapist
Stevenson Memorial Hospital
Alliston, ON
- Internship
Added 1 hour ago
SM
Registered Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
- Internship
Added 1 hour ago
SM
Registered Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
- Internship
Added 1 hour ago
SM
Registered Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
- Internship
Added 1 hour ago
CB
Full Time 3:30-4am Start
COBS Bread
Oshawa, ON
- Full-time
Added 1 hour ago
CB
Full Time 3:30-4am Start
COBS Bread
Oshawa, ON
- Full-time
Added 2 hours ago
E
Gym Sales & Service Coordinator
ECARPETGALLERY
Montreal, QC
- Full-time
Added 2 hours ago
HT
Material Handler
Husky Technologies
Bolton, ON
- Full-time
Added 2 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Added 2 hours ago
HT
Technical Trainer
Husky Technologies
Bolton, ON
- Full-time
Added 3 hours ago
R|
ACCESS ALS Program Development Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Temporary
Added 3 hours ago
R|
Receiving, Distribution and Package Delivery Clerk
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 3 hours ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 3 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 3 hours ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 3 hours ago
RH
Procurement Buyer
Robert Half
Brantford, ON
- $70,000 to $95,000 CAD / year
- Full-time
Added 3 hours ago
R|
Postdoctoral Fellow
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

AI SUPPORT ANALYST – GENERATIVE AI, M365 & TECHNICAL SUPPORT

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

AI SUPPORT ANALYST – GENERATIVE AI, M365 & TECHNICAL SUPPORT

ROLE SUMMARY

We are seeking a Level 2.5 AI Support Analyst to act as the front line for end-user AI, answering user questions across the firm's AI portfolio and capturing every query in a structured way. You will resolve what you can, escalate what you cannot, and document each interaction so that the knowledge feeds a future AI support agent. Each analyst maintains broad coverage of the full portfolio while owning one product as point of contact.

KEY RESPONSIBILITIES

Answer all user questions across channels - helpdesk tickets, support channels, email, and direct queries - for the full AI portfolio.
Document every query and resolution in a consistent, structured format to build the knowledge base and feed the future AI support agent.
Resolve common and intermediate issues at first contact; escalate complex engineering issues to Level 3 with clear, complete context.
Assist Level 3 engineering and QA testers - reproduce issues, gather evidence, and validate fixes.
Own one AI product as point of contact (POC) while maintaining working knowledge of the full portfolio; provide cover for the partner location.
Maintain and improve self-help content, FAQs, and how-to guidance for end users.
Support a clean handover of open items between locations at shift change.

QUALIFICATIONS & EXPERIENCE

Good years of experience in a technical support, service desk, or application-support role in an enterprise environment.
Familiarity with M365 and a strong interest in AI products; ability to learn new AI tools quickly.
Experience using ticketing and knowledge tools (e.g., ServiceNow, Jira/Confluence).
Strong verbal and written communication skills, high comfort with end-user engagement, and ability to listen patiently.
Experience reading and writing technical documentation.
Experience mentoring teammates and colleagues, strong knowledge-sharing habits, and a history of team development.
For Montreal, bilingual English/French is an asset.

CORE SKILLS

Self-starter, self-directed, team player, with collaboration and handover across locations.
Strong communicator with customer-focused troubleshooting and triage across multiple channels.
Technical writing experience, disciplined and structured documentation, and query capture.
Mentorship and technical knowledge transfer both upstream and downstream.
Knowledge of ITIL and escalation, with complete context provided to Level 3 and QA.
Quick learner, keen to stay on top of the fast-moving AI environment and current on products and features.

Apply About employer

More about this job

Responsibilities

Provide front-line support across the firm's AI portfolio, resolving common and intermediate issues, documenting queries and resolutions, and escalating complex issues to Level 3. Own one AI product as its point of contact, assist engineering and QA with issue reproduction and fix validation, maintain self-help content, and support cross-location handovers.

Requirements

Requires substantial experience in enterprise technical, service desk, or application support, familiarity with Microsoft 365, and the ability to learn AI products quickly. Candidates should have strong communication, troubleshooting, technical writing, structured documentation, knowledge-sharing, and mentoring skills, with experience using tools such as ServiceNow or Jira/Confluence; English/French bilingualism is an asset for Montreal.

Skills

Technical Support
Service Desk Support
Application Support
Generative AI Support
Microsoft 365
Troubleshooting
Incident Triage
Ticket Management
Knowledge Management
Technical Documentation
Customer Communication
Issue Escalation
Quality Assurance Support
Mentoring
ITIL
Cross-Location Handover

Visa sponsorship

Not detected in the job text

Keywords

Generative AI
Microsoft 365
Enterprise Support
Technical Support
Service Desk
Application Support
AI Portfolio
ServiceNow
Jira
Confluence
Ticketing
Knowledge Base
ITIL
Incident Triage
Issue Escalation
Level 3 Support
Quality Assurance
Issue Reproduction
Fix Validation
Technical Documentation
Self-Help Content
FAQs
End-User Support
Mentoring
Knowledge Transfer
Shift Handover

Report this job