Jobs in Canada

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Added 2 hours ago
AI
AI SUPPORT ANALYST – GENERATIVE AI, M365 & TECHNICAL SUPPORT
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Montreal, QC
- Full-time
We are seeking a Level 2.5 AI Support Analyst to act as the front line for end-user AI, answering user questions across the firm's AI portfolio and capturing every query in a structured…
Added 2 hours ago
UT
Senior Business Analyst #26-28952
US Tech Solutions
Toronto, ON
- Contract
We are seeking an experienced Business Analyst V to support a large-scale Legal Document Management implementation within a leading financial institution.
Added 2 hours ago
K
Senior Business Analyst - Legal Document Management Migration
Kelly
Toronto, ON
- Contract
📍 Toronto, ON (Hybrid/Onsite - 4 Days Per Week)
Added 2 hours ago
AC
Credit Team Lead
Aston Carter
AB · Edmonton, Alberta
- $38 to $42 CAD / hour
- Contract
…proactive approach to risk and prevention, with a focus on credit analyst support and handling escalations in…
Added 2 hours ago
AC
Analyste D'affaires HCM
Aston Carter
Quebec, QC · Saint-Benoit, Quebec
- $42 to $60 CAD / hour
- Contract
As an HCM Business Analyst, you will play a critical role in partnering with HR stakeholders to gather, analyze, and document business requirements related to HR processes and systems. You…
Added 2 hours ago
GC
Chef d'équipe en Automatisation AQ / QA Automation Lead
Game Companies
Montreal, QC
- Full-time
Added 3 hours ago
K
Process Design Engineer/Analyst
Kinectrics
Toronto, ON
- Full-time
Added 3 hours ago
IC
Middle-office OTC Derivatives Analyst
Infotek Consulting Inc.
Toronto, ON
- Contract
Downtown Toronto – Hybrid – 3 days per week
Added 3 hours ago
A
Supply Chain & Engineering – Manager, Warehousing Functional Lead (WMS & Distribution Center Operations)
Accenture
Toronto, ON
- Full-time
Added 3 hours ago
PD
Senior Quality Assurance Analyst
Pollard Digital Solutions
Winnipeg, MB
- Full-time
We’re looking for an experienced Senior Quality Assurance Analyst with a deep understanding of the software delivery lifecycle to join our Quality Assurance team within our Winnipeg Office.
Added 3 hours ago
SH
Senior Tax Analyst
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
Assist with withholding tax requirements, non-resident filings, foreign tax credits, and cross-border transactions · Exposure to US corporate tax compliance, international tax matters, foreign affiliate reporting, and cross-border taxation is an asset
Added 3 hours ago
M
Technical Product Manager (TPM), Delivery Ops
Mecka.ai
Richmond Hill, ON
- $150,000 to $200,000 USD / year
- Full-time
Fluent in SQL; you pull and check your own numbers rather than waiting on an analyst.
Added 4 hours ago
Contracts & Contingent WF Analyst (Contract)
Trans Mountain
Calgary, AB
…to join our dynamic team as Contracts & Contingent Workforce Analyst (Contract). In this position, you will play a key role in supporting the administration, governance, and coordination of…
Added 4 hours ago
WT
Lead, People Systems
Wealthsimple Technologies
Remote, Canada
- $112,000 to $145,000 CAD / year
- Full-time
- Remote
7+ years of experience as a Workday Business Systems Analyst or Workday Integrations specialist, with demonstrated expertise in system configuration, testing, and implementation
Added 4 hours ago
Financial Analyst, FP&A
Organigram
Toronto, ON
Added 4 hours ago
Financial Analyst, FP&A
Organigram
Toronto, ON
Added 4 hours ago
CE
Applications Support Specialist - Petro-Technical Applications
Capgemini Engineering
Calgary, AB
- Full-time
We are seeking an experienced Technical Application Support Analyst to provide operational and technical support for a portfolio of enterprise and petro-technical (subsurface) applications.…
Added 4 hours ago
CE
Applications Support Specialist - Petro-Technical Applications
Capgemini Engineering
Calgary, AB
- Full-time
We are seeking an experienced Technical Application Support Analyst to provide operational and technical support for a portfolio of enterprise and petro-technical (subsurface) applications.…
Added 4 hours ago
NP
Senior Financial Analyst (6-Month Contract)
Northland Power Inc.
Toronto, ON
- Full-time
Additionally, this role will be 4 days in office per week, with one flexible day available for employees to work from home
Added 5 hours ago
B
Business Analyst - BizApps - New Grad (January 2027)
BDO
Toronto, ON
- Full-time
BDO Digital is looking for a Business Analyst - New Grad to join our Business Applications team. The individual will be included in the following activities:
Added 5 hours ago
TH
Replenishment Analyst- 1 Year Contract
The Home Depot Canada
Toronto, ON
- Full-time
Achieve in stock and turns targets for each of the categories that are managed by the analyst for domestic, cross border and import products
Added 5 hours ago
AC
External Financial Reporting Manager
Aston Carter
Toronto, ON
- $55 to $70 CAD / hour
- Full-time
…External Reporting currently on leave, and a senior Financial Analyst reporting into this…
Added 5 hours ago
R&
Business Analyst V
Robertson & Company Ltd.
Toronto, ON
- Contract
Robertson is seeking a skilled Business Analyst V talent advisor to join our client in support of an existing vacancy.
Added 5 hours ago
TH
Analytics Implementation Analyst
The Home Depot Canada
Toronto, ON
- Full-time
Purpose: The Analytics Implementation Analyst will support the digital data capture roadmap for the continued rollout and integration of marketing tools across the business, primarily from…
Added 5 hours ago
TH
Manager, Supplier Engagement (Askuity)
The Home Depot Canada
Toronto, ON
- Full-time
In office 3 days per week (Tues/Wed/Thurs)

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

AI SUPPORT ANALYST – GENERATIVE AI, M365 & TECHNICAL SUPPORT

Montreal, QC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 13, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

AI SUPPORT ANALYST – GENERATIVE AI, M365 & TECHNICAL SUPPORT

ROLE SUMMARY

We are seeking a Level 2.5 AI Support Analyst to act as the front line for end-user AI, answering user questions across the firm's AI portfolio and capturing every query in a structured way. You will resolve what you can, escalate what you cannot, and document each interaction so that the knowledge feeds a future AI support agent. Each analyst maintains broad coverage of the full portfolio while owning one product as point of contact.

KEY RESPONSIBILITIES

Answer all user questions across channels - helpdesk tickets, support channels, email, and direct queries - for the full AI portfolio.
Document every query and resolution in a consistent, structured format to build the knowledge base and feed the future AI support agent.
Resolve common and intermediate issues at first contact; escalate complex engineering issues to Level 3 with clear, complete context.
Assist Level 3 engineering and QA testers - reproduce issues, gather evidence, and validate fixes.
Own one AI product as point of contact (POC) while maintaining working knowledge of the full portfolio; provide cover for the partner location.
Maintain and improve self-help content, FAQs, and how-to guidance for end users.
Support a clean handover of open items between locations at shift change.

QUALIFICATIONS & EXPERIENCE

Good years of experience in a technical support, service desk, or application-support role in an enterprise environment.
Familiarity with M365 and a strong interest in AI products; ability to learn new AI tools quickly.
Experience using ticketing and knowledge tools (e.g., ServiceNow, Jira/Confluence).
Strong verbal and written communication skills, high comfort with end-user engagement, and ability to listen patiently.
Experience reading and writing technical documentation.
Experience mentoring teammates and colleagues, strong knowledge-sharing habits, and a history of team development.
For Montreal, bilingual English/French is an asset.

CORE SKILLS

Self-starter, self-directed, team player, with collaboration and handover across locations.
Strong communicator with customer-focused troubleshooting and triage across multiple channels.
Technical writing experience, disciplined and structured documentation, and query capture.
Mentorship and technical knowledge transfer both upstream and downstream.
Knowledge of ITIL and escalation, with complete context provided to Level 3 and QA.
Quick learner, keen to stay on top of the fast-moving AI environment and current on products and features.

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide front-line support across the AI product portfolio, resolving common and intermediate issues and escalating complex engineering issues with complete context. Document queries and resolutions, support engineering and QA, maintain self-help content, own one product as a point of contact, and coordinate handovers between locations.

Requirements

Requires substantial experience in enterprise technical support, service desk, or application support, along with familiarity with Microsoft 365 and the ability to learn AI tools quickly. Candidates should have strong communication, technical documentation, structured knowledge-sharing, mentoring, and ticketing-tool experience; English/French bilingualism is an asset for Montreal.

Skills

Technical Support
Service Desk Support
Application Support
Generative AI Support
Microsoft 365
Troubleshooting
Incident Triage
Ticket Management
Knowledge Base Documentation
Technical Writing
Escalation Management
Issue Reproduction
Quality Assurance Support
End-User Communication
Mentoring
ITIL

Visa sponsorship

Not detected in the job text

Keywords

Generative AI
Microsoft 365
AI Support
Technical Support
Service Desk
Application Support
Enterprise Environment
ServiceNow
Jira
Confluence
Ticketing
Knowledge Management
Knowledge Base
End-User Support
Troubleshooting
Incident Triage
ITIL
Escalation
Level 3 Engineering
Quality Assurance
Issue Reproduction
Technical Documentation
Self-Help Content
FAQs
Mentoring
Knowledge Transfer
Shift Handover
AI Product Portfolio

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Jobs in Canada