Jobs in Canada

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Added 45 mins ago
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Finance Systems Support Analyst, Finance Architecture
ATB
Edmonton, AB · Calgary, AB
- Full-time
Reporting to the Director, Finance Architecture, the Finance Systems Support Analyst supports the tools, processes, and templates used in creating and maintaining financial information in…
Added 45 mins ago
A
Strategy Analyst, Enterprise Strategy
ATB
Calgary, AB
- Full-time
As ATB Financial’s next Strategy Analyst, you will support ATB’s strategy team to help translate broad challenges and opportunities into practical, data-driven deliverables and actions for…
Added 59 mins ago
BN
Senior Policy Analyst
Build Nova Scotia
Halifax, NS
- Full-time
The Senior Policy Analyst will provide policy analysis and strategic advice to senior leadership of Build NS to promote effective planning, policy development, implementation and evaluation…
Added 1 hour ago
A
Processing Operation Analyst III
ATB
Calgary, AB
- Full-time
Reporting to an Operations Processing Manager, the Wealth Operations Processing Analyst III will be part of the team that oversees trade and fee management, as well as registered account…
Added 2 hours ago
AI
AI SUPPORT ANALYST – GENERATIVE AI, M365 & TECHNICAL SUPPORT
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Montreal, QC
- Full-time
We are seeking a Level 2.5 AI Support Analyst to act as the front line for end-user AI, answering user questions across the firm's AI portfolio and capturing every query in a structured…
Added 2 hours ago
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Senior Business Analyst #26-28952
US Tech Solutions
Toronto, ON
- Contract
We are seeking an experienced Business Analyst V to support a large-scale Legal Document Management implementation within a leading financial institution.
Added 2 hours ago
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Senior Business Analyst - Legal Document Management Migration
Kelly
Toronto, ON
- Contract
📍 Toronto, ON (Hybrid/Onsite - 4 Days Per Week)
Added 2 hours ago
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Quality Intelligence Analyst - Guidewire Insurance Platforms
Cognizant
Toronto, ON
- Full-time
As a Quality Intelligence Analyst, you will make an impact by driving data quality, process optimization, and operational excellence across Guidewire platforms and Property & Casualty (P&C)…
Added 2 hours ago
DI
QA / QC Test Analyst
Dawn InfoTek
Toronto, ON
- Contract
Location: Scarborough, ON (Hybrid – 3 to 4 days per week in the office) · Candidate Requirements/Must Have Skills:
Added 2 hours ago
SI
Business Intelligence Analyst
Spait Infotech
Canada
- Full-time
Added 2 hours ago
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Associate, Client Relations - Bilingual
CIBC
Montreal, QC
- Full-time
…(CSC) and progress toward completing the Chartered Financial Analyst (CFA) or Canadian Investment Manager (CIM) programs is an…
Added 2 hours ago
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Credit Team Lead
Aston Carter
AB · Edmonton, Alberta
- $38 to $42 CAD / hour
- Contract
…proactive approach to risk and prevention, with a focus on credit analyst support and handling escalations in…
Added 2 hours ago
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Analyste D'affaires HCM
Aston Carter
Quebec, QC · Saint-Benoit, Quebec
- $42 to $60 CAD / hour
- Contract
As an HCM Business Analyst, you will play a critical role in partnering with HR stakeholders to gather, analyze, and document business requirements related to HR processes and systems. You…
Added 2 hours ago
GC
Chef d'équipe en Automatisation AQ / QA Automation Lead
Game Companies
Montreal, QC
- Full-time
Added 2 hours ago
SI
QA Analyst
Spait Infotech
Canada
- Full-time
Added 2 hours ago
WC
Loss Prevention Investigator, Asset Protection
Walmart Canada
Langford, BC
- Full-time
Maintains adequate level of communication with and acts as a strategic partner to the Asset Protection Investigative Analyst (APIA), Total Loss Manager (TLM) and Asset Protection Associate…
Added 2 hours ago
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Senior Business Analyst – Budgeting and Forecasting System Replacement
Affinity
New Westminster, BC
- Contract
On behalf of our Public Sector client, Affinity is seeking a Senior Business Analyst for a 19 month contract based in Vancouver, BC.
Added 2 hours ago
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Quality Assurance Analyst (Mobile Testing)
HCLTech
Vancouver, BC
- Full-time
HCLTech is seeking a detail-oriented and results-driven QA Analyst with strong hands-on experience in manual testing of web and mobile applications. This is an exciting opportunity to work…
Added 2 hours ago
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Process Design Engineer/Analyst
Kinectrics
Toronto, ON
- Full-time
Added 2 hours ago
IC
Middle-office OTC Derivatives Analyst
Infotek Consulting Inc.
Toronto, ON
- Contract
Downtown Toronto – Hybrid – 3 days per week
Added 3 hours ago
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Supply Chain & Engineering – Manager, Warehousing Functional Lead (WMS & Distribution Center Operations)
Accenture
Toronto, ON
- Full-time
Added 3 hours ago
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GCAN Supplier Performance Analyst Intern
Grainger Canada
Vaughan, ON
- Full-time
Added 3 hours ago
GC
GCAN Field Operations Analyst Intern
Grainger Canada
Vaughan, ON
- Full-time
Added 3 hours ago
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GCAN Finance Analyst Intern
Grainger Canada
Vaughan, ON
- Full-time
Added 3 hours ago
GC
GCAN Inventory Analyst Intern
Grainger Canada
Vaughan, ON
- Full-time
The Inventory Analyst will play a key role in managing and enhancing inventory planning processes and policies within one of our central Inventory teams to maintain exceptional product…

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

AI SUPPORT ANALYST – GENERATIVE AI, M365 & TECHNICAL SUPPORT

Montreal, QC, Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Apply by: Dec 13, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

AI SUPPORT ANALYST – GENERATIVE AI, M365 & TECHNICAL SUPPORT

ROLE SUMMARY

We are seeking a Level 2.5 AI Support Analyst to act as the front line for end-user AI, answering user questions across the firm's AI portfolio and capturing every query in a structured way. You will resolve what you can, escalate what you cannot, and document each interaction so that the knowledge feeds a future AI support agent. Each analyst maintains broad coverage of the full portfolio while owning one product as point of contact.

KEY RESPONSIBILITIES

Answer all user questions across channels - helpdesk tickets, support channels, email, and direct queries - for the full AI portfolio.
Document every query and resolution in a consistent, structured format to build the knowledge base and feed the future AI support agent.
Resolve common and intermediate issues at first contact; escalate complex engineering issues to Level 3 with clear, complete context.
Assist Level 3 engineering and QA testers - reproduce issues, gather evidence, and validate fixes.
Own one AI product as point of contact (POC) while maintaining working knowledge of the full portfolio; provide cover for the partner location.
Maintain and improve self-help content, FAQs, and how-to guidance for end users.
Support a clean handover of open items between locations at shift change.

QUALIFICATIONS & EXPERIENCE

Good years of experience in a technical support, service desk, or application-support role in an enterprise environment.
Familiarity with M365 and a strong interest in AI products; ability to learn new AI tools quickly.
Experience using ticketing and knowledge tools (e.g., ServiceNow, Jira/Confluence).
Strong verbal and written communication skills, high comfort with end-user engagement, and ability to listen patiently.
Experience reading and writing technical documentation.
Experience mentoring teammates and colleagues, strong knowledge-sharing habits, and a history of team development.
For Montreal, bilingual English/French is an asset.

CORE SKILLS

Self-starter, self-directed, team player, with collaboration and handover across locations.
Strong communicator with customer-focused troubleshooting and triage across multiple channels.
Technical writing experience, disciplined and structured documentation, and query capture.
Mentorship and technical knowledge transfer both upstream and downstream.
Knowledge of ITIL and escalation, with complete context provided to Level 3 and QA.
Quick learner, keen to stay on top of the fast-moving AI environment and current on products and features.

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More about this job

Responsibilities

Provide front-line support across the AI product portfolio, resolving common and intermediate issues and escalating complex engineering issues with complete context. Document queries and resolutions, support engineering and QA, maintain self-help content, own one product as a point of contact, and coordinate handovers between locations.

Requirements

Requires substantial experience in enterprise technical support, service desk, or application support, along with familiarity with Microsoft 365 and the ability to learn AI tools quickly. Candidates should have strong communication, technical documentation, structured knowledge-sharing, mentoring, and ticketing-tool experience; English/French bilingualism is an asset for Montreal.

Skills

Technical Support
Service Desk Support
Application Support
Generative AI Support
Microsoft 365
Troubleshooting
Incident Triage
Ticket Management
Knowledge Base Documentation
Technical Writing
Escalation Management
Issue Reproduction
Quality Assurance Support
End-User Communication
Mentoring
ITIL

Visa sponsorship

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Keywords

Generative AI
Microsoft 365
AI Support
Technical Support
Service Desk
Application Support
Enterprise Environment
ServiceNow
Jira
Confluence
Ticketing
Knowledge Management
Knowledge Base
End-User Support
Troubleshooting
Incident Triage
ITIL
Escalation
Level 3 Engineering
Quality Assurance
Issue Reproduction
Technical Documentation
Self-Help Content
FAQs
Mentoring
Knowledge Transfer
Shift Handover
AI Product Portfolio

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Jobs in Canada