Jobs in Canada

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Added 14 mins ago
KD
Territory Sales Rep
Keurig Dr Pepper
Quebec, QC
- Full-time
Maîtrise de Microsoft Office (Word, Excel, PowerPoint) et de l’iPad;
Added 14 mins ago
TB
Store Lead
Tailored Brands
Winnipeg, MB
- Full-time
Proficient in technology systems, applications, Microsoft Office, and video conferencing.
Added 14 mins ago
M
Software Engineer - Front End
Microsoft
Vancouver, BC
- Full-time
Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers further. This is a world of more possibilities, more innovation, more…
Added 14 mins ago
M
Director, Sales
Microsoft
Toronto, ON
- Full-time
Microsoft’s Enterprise Account Team focuses on partnering with customers to achieve strategic goals. This team is responsible for providing differentiated customer experience for our…
Added 14 mins ago
M
Digital Account Executive - Public Sector
Microsoft
Vancouver, BC · Goodwood, ON · Edmonton, AB · Calgary, AB
- Full-time
The Digital Account Executive facilitates Microsoft to better serve our Medium Enterprise managed clients realize their potential and help them on their Digital Transformation journey. The…
Added 14 mins ago
M
Industry Advisor, Oil & Gas
Microsoft
Edmonton, AB · Calgary, AB
- Full-time
Microsoft’s Americas Energy & Resources Industry Advisory team is seeking an Industry Advisor, Oil & Gas based in Calgary or Edmonton, Alberta. In this individual-contributor role, you will…
Added 14 mins ago
V
Community Relations Coordinator
Vale
Canada
- Full-time
Added 29 mins ago
EM
Visiting Assistant Professor, Health Care Administration, Health Informatics and Information Management
EKU Master of Public Administration Program
Richmond, BC
- Full-time
Additionally, the applicant must hold an AHIMA credential · Licensure & Certifications: Must hold an AHIMA credential; RHIA, RHIT, or CCS preferred
Added 29 mins ago
TP
Business Development Manager
T&T Power Group
Canada
- Full-time
…industrial electrification projects. If you're a driven business developer who thrives on building relationships, creating opportunities, and closing complex capital projects, your impact…
Added 29 mins ago
GC
Audio Artist II - FC
Game Companies
Vancouver, BC
- Full-time
Added 29 mins ago
AW
Health And Safety Advisor
Agilus Work Solutions
Calgary, AB
- Contract
Utilize Microsoft Office and related software effectively
Added 29 mins ago
HH
HR Specialist
Highbridge Human Capital
Bamfield, BC
- $75,000 to $85,000 CAD / year
- Full-time
Required to work in Anacla (Bamfield) Government Office 1 to 2 days per week
Added 29 mins ago
R
Fashion Associate (Part time) - Royalty Crossing
RW&CO
Charlottetown, PE
- Part-time
Proficient in POS, ERP, ATS systems and Microsoft Office Suite.
Added 29 mins ago
PS
Part Time Site Supervisor
Paladin Security Group Ltd
Toronto, ON
- $21.43 CAD / hour
- Part-time
Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
Added 29 mins ago
JB
Supervisor, Logistics - Purchasing
Joseph Brant Hospital & Foundation
Burlington, ON
- Full-time
Added 29 mins ago
HH
HR Specialist
Highbridge Human Capital
Port Alberni, BC
- $75,000 to $85,000 CAD / year
- Full-time
Required to work in Anacla (Bamfield) Government Office 1 to 2 days per week
Added 29 mins ago
HH
HR Specialist
Highbridge Human Capital
Port Alberni, BC
- $75,000 to $85,000 CAD / year
- Full-time
Required to work in Anacla (Bamfield) Government Office 1 to 2 days per week
Added 29 mins ago
HH
HR Specialist
Highbridge Human Capital
Bamfield, BC
- $75,000 to $85,000 CAD / year
- Full-time
Required to work in Anacla (Bamfield) Government Office 1 to 2 days per week
Added 29 mins ago
NE
Content Coordinator, French (Freelancer)
Nelson Education LTD
Remote, Canada
- Temporary
- Remote
Proficiency with digital tools such as Microsoft Outlook, Teams, Word, Excel, and Adobe Acrobat. Experience with SmartSheet and JIRA an asset.
Added 43 mins ago
AI
AI SUPPORT ANALYST – GENERATIVE AI, M365 & TECHNICAL SUPPORT
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Montreal, QC
- Full-time
Added 43 mins ago
AI
Developer – .NET, C#, VB.NET & Crystal Reports
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
…Vendor applications. The role requires hands-on experience in Microsoft .NET technologies, VB/VB.NET, C#, Classic ASP/VB6 legacy application support, SQL/database troubleshooting, and…
Added 43 mins ago
K
Scheduler - Energy Construction
Kiewit
Calgary, AB
- Full-time
Must be able to travel cross border (Canada/US)
Added 43 mins ago
TS
Residential Counsellor
The Salvation Army in Canada
Toronto, ON
- Full-time
Added 43 mins ago
TS
Residential Counsellor
The Salvation Army in Canada
Toronto, ON
- Full-time
Added 43 mins ago
C
Senior Corporate Account Executive - Toronto
ClassPass
Canada
- Full-time

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

AI SUPPORT ANALYST – GENERATIVE AI, M365 & TECHNICAL SUPPORT

Montreal, QC, Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Apply by: Dec 13, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

AI SUPPORT ANALYST – GENERATIVE AI, M365 & TECHNICAL SUPPORT

ROLE SUMMARY

We are seeking a Level 2.5 AI Support Analyst to act as the front line for end-user AI, answering user questions across the firm's AI portfolio and capturing every query in a structured way. You will resolve what you can, escalate what you cannot, and document each interaction so that the knowledge feeds a future AI support agent. Each analyst maintains broad coverage of the full portfolio while owning one product as point of contact.

KEY RESPONSIBILITIES

Answer all user questions across channels - helpdesk tickets, support channels, email, and direct queries - for the full AI portfolio.
Document every query and resolution in a consistent, structured format to build the knowledge base and feed the future AI support agent.
Resolve common and intermediate issues at first contact; escalate complex engineering issues to Level 3 with clear, complete context.
Assist Level 3 engineering and QA testers - reproduce issues, gather evidence, and validate fixes.
Own one AI product as point of contact (POC) while maintaining working knowledge of the full portfolio; provide cover for the partner location.
Maintain and improve self-help content, FAQs, and how-to guidance for end users.
Support a clean handover of open items between locations at shift change.

QUALIFICATIONS & EXPERIENCE

Good years of experience in a technical support, service desk, or application-support role in an enterprise environment.
Familiarity with M365 and a strong interest in AI products; ability to learn new AI tools quickly.
Experience using ticketing and knowledge tools (e.g., ServiceNow, Jira/Confluence).
Strong verbal and written communication skills, high comfort with end-user engagement, and ability to listen patiently.
Experience reading and writing technical documentation.
Experience mentoring teammates and colleagues, strong knowledge-sharing habits, and a history of team development.
For Montreal, bilingual English/French is an asset.

CORE SKILLS

Self-starter, self-directed, team player, with collaboration and handover across locations.
Strong communicator with customer-focused troubleshooting and triage across multiple channels.
Technical writing experience, disciplined and structured documentation, and query capture.
Mentorship and technical knowledge transfer both upstream and downstream.
Knowledge of ITIL and escalation, with complete context provided to Level 3 and QA.
Quick learner, keen to stay on top of the fast-moving AI environment and current on products and features.

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More about this job

Responsibilities

Provide front-line support across the AI product portfolio, resolving common and intermediate issues and escalating complex engineering issues with complete context. Document queries and resolutions, support engineering and QA, maintain self-help content, own one product as a point of contact, and coordinate handovers between locations.

Requirements

Requires substantial experience in enterprise technical support, service desk, or application support, along with familiarity with Microsoft 365 and the ability to learn AI tools quickly. Candidates should have strong communication, technical documentation, structured knowledge-sharing, mentoring, and ticketing-tool experience; English/French bilingualism is an asset for Montreal.

Skills

Technical Support
Service Desk Support
Application Support
Generative AI Support
Microsoft 365
Troubleshooting
Incident Triage
Ticket Management
Knowledge Base Documentation
Technical Writing
Escalation Management
Issue Reproduction
Quality Assurance Support
End-User Communication
Mentoring
ITIL

Visa sponsorship

Not detected in the job text

Keywords

Generative AI
Microsoft 365
AI Support
Technical Support
Service Desk
Application Support
Enterprise Environment
ServiceNow
Jira
Confluence
Ticketing
Knowledge Management
Knowledge Base
End-User Support
Troubleshooting
Incident Triage
ITIL
Escalation
Level 3 Engineering
Quality Assurance
Issue Reproduction
Technical Documentation
Self-Help Content
FAQs
Mentoring
Knowledge Transfer
Shift Handover
AI Product Portfolio

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Jobs in Canada