Amazon Connect Engineer – Contact Center, AWS, IVR & Java

Toronto, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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Job details

Job type: Full-time
Closing date: Oct 29, 2026
Experience: 5+ years of hands-on experience with Amazon Connect.
Posting language: English
Posted: Sep 29, 2026

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Original job description

Archived listing. The details below describe a past opening.

Amazon Connect Engineer – Contact Center, AWS, IVR & Java

Location: Toronto, ON
Work Mode: 4 days hybrid

Skill Required:

5+ years of hands-on experience with Amazon Connect.
Strong expertise in Contact Flows, Routing Profiles, Queues, IVR, and Call Routing Design.
Experience integrating Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and CloudWatch.
Knowledge of Amazon Lex for chatbot and voice bot implementations.
Understanding of telephony and voice technologies, including SIP, VoIP, CTI, IVR, and call routing.
Experience designing and supporting enterprise-scale contact center infrastructure.
Ability to troubleshoot routing issues, call failures, and performance bottlenecks.
Experience with CRM integrations such as Salesforce, Zendesk, or similar platforms.
Strong Java development skills; knowledge of Python and JavaScript is desirable.
Exposure to Cisco Contact Center technologies (UCCE, CVP) is preferred.
Knowledge of networking concepts including Routing, Switching, MPLS, SIP, and VoIP.

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More about this job

Responsibilities

Design, implement, and support enterprise-scale Amazon Connect contact center infrastructure, including contact flows, routing profiles, queues, IVR, and call routing. Integrate the platform with AWS services and CRM systems, and troubleshoot routing issues, call failures, and performance bottlenecks.

Requirements

Requires 5+ years of hands-on Amazon Connect experience, strong Java development skills, and expertise in contact center routing, IVR, telephony, and AWS integrations. Experience with Amazon Lex and CRM platforms is expected; Cisco Contact Center exposure and knowledge of Python, JavaScript, and networking are desirable or preferred.

Skills

Amazon Connect
Contact Flows
Routing Profiles
Queues
IVR
Call Routing Design
AWS Lambda
DynamoDB
API Gateway
S3
CloudWatch
Amazon Lex
SIP
VoIP
Java
CRM Integration

Visa sponsorship

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Keywords

Amazon Connect
Contact Center
AWS
Contact Flows
Routing Profiles
Queues
IVR
Call Routing Design
AWS Lambda
DynamoDB
API Gateway
S3
CloudWatch
Amazon Lex
Chatbots
Voice Bots
SIP
VoIP
CTI
Telephony
Java
Python
JavaScript
Salesforce
Zendesk
Cisco UCCE
Cisco CVP
Networking
Routing
Switching

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