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Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

Amazon Connect Engineer – Contact Center, AWS, IVR & Java

  • Toronto, ON, Canada

Full-time

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Job details

Job type
Full-time
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Experience
5+ years of hands-on experience with Amazon Connect.
Posting language
English
Posted

Original job description

Job Title: Amazon Connect Engineer
Location

Toronto, ON

Work Mode

4 days hybrid

Skill Required
  • 5+ years of hands-on experience with Amazon Connect.
  • Strong expertise in Contact Flows, Routing Profiles, Queues, IVR, and Call Routing Design.
  • Experience integrating Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and CloudWatch.
  • Knowledge of Amazon Lex for chatbot and voice bot implementations.
  • Understanding of telephony and voice technologies, including SIP, VoIP, CTI, IVR, and call routing.
  • Experience designing and supporting enterprise-scale contact center infrastructure.
  • Ability to troubleshoot routing issues, call failures, and performance bottlenecks.
  • Experience with CRM integrations such as Salesforce, Zendesk, or similar platforms.
  • Strong Java development skills; knowledge of Python and JavaScript is desirable.
  • Exposure to Cisco Contact Center technologies (UCCE, CVP) is preferred.
  • Knowledge of networking concepts including Routing, Switching, MPLS, SIP, and VoIP.
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More about this job

Responsibilities

Design, implement, and support enterprise-scale Amazon Connect contact center infrastructure, including contact flows, routing profiles, queues, IVR, and call routing. Integrate the platform with AWS services and CRM systems, and troubleshoot routing issues, call failures, and performance bottlenecks.

Requirements

Requires at least five years of hands-on Amazon Connect experience, strong expertise in contact center routing and IVR, and experience integrating with AWS services and CRM platforms. Strong Java skills are required; knowledge of Python and JavaScript, Amazon Lex, Cisco contact center technologies, and networking concepts is also relevant.

Skills

  • Amazon Connect
  • Contact Flows
  • Routing Profiles
  • Queues
  • IVR
  • Call Routing Design
  • AWS Lambda
  • DynamoDB
  • API Gateway
  • S3
  • CloudWatch
  • Amazon Lex
  • Telephony
  • SIP
  • VoIP
  • Java

Visa sponsorship

Not detected in the job text

Categories

  • Technology
  • Software
  • Customer Service & Support

Keywords

  • Amazon Connect
  • Contact Center
  • Contact Flows
  • Routing Profiles
  • Queues
  • IVR
  • Call Routing
  • AWS Lambda
  • DynamoDB
  • API Gateway
  • Amazon S3
  • Amazon CloudWatch
  • Amazon Lex
  • Chatbots
  • Voice Bots
  • SIP
  • VoIP
  • CTI
  • Salesforce
  • Zendesk
  • Java
  • Python
  • JavaScript
  • Cisco UCCE
  • Cisco CVP
  • Networking
  • Routing
  • Switching
  • MPLS

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