Bilingual QE Engineer – Contact Center Tools
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
Bilingual QE Engineer – Contact Center Tools
Key Skills: Amazon Connect, French Speaking & Test Automation
- Expertise in QE with Contact Center platforms.
- IVR/Routing Automation using Cyara, Hammer, etc.
- Automation testing across UI & APIs (Selenium, Postman, Karate, etc. - any of them).
- Agent Desktop Automation.
- Java core.
- Provide technical leadership for maintenance releases, enhancements, and ongoing support activities.
- Familiarity with tools like Bitbucket/Git, JIRA, Confluence, IDEs (IntelliJ/Eclipse), etc. Experience working in a structured scaled Agile environment.
- Strong knowledge of AWS Amazon Connect is a plus.
- French Speaking / Testing Capabilities.
More about this job
Responsibilities
Provide technical leadership for maintenance releases, enhancements, and ongoing support of contact center tools. Develop and execute automation testing for IVR and routing, user interfaces, APIs, and agent desktops.
Requirements
Candidates should have quality engineering experience with contact center platforms, test automation capabilities, and core Java knowledge. French-speaking ability is required, and familiarity with Amazon Connect, version control and collaboration tools, and scaled Agile environments is valued.
Skills
- Quality Engineering
- Contact Center Platforms
- Amazon Connect
- French
- Test Automation
- IVR Automation
- Routing Automation
- Cyara
- Hammer
- UI Automation
- API Testing
- Selenium
- Postman
- Karate
- Agent Desktop Automation
- Java
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
Keywords
- Quality Engineering
- Contact Center Platforms
- Amazon Connect
- French
- Test Automation
- IVR
- Routing
- Cyara
- Hammer
- UI Testing
- API Testing
- Selenium
- Postman
- Karate
- Agent Desktop Automation
- Java
- AWS
- Bitbucket
- Git
- JIRA
- Confluence
- IntelliJ
- Eclipse
- Scaled Agile