IVR Application Developer – Cisco CVP/ Amazon Connect

Toronto, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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Job details

Job type: Full-time
Closing date: Oct 30, 2026
Experience: 4+ years of experience in DTMF IVR application development in CVP (Contact Center).
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

IVR Application Developer – Cisco CVP/ Amazon Connect

Location: Toronto, ON

Work Mode: 4 days hybrid

Skill Required:

4+ years of experience in DTMF IVR application development in CVP (Contact Center).

Cisco Call Studio / Cisco CVP, VXML Server, CVP Custom Elements (Java), Call Studio GUI, Apache Tomcat.

Java development with client backend integrations (HTTP REST APIs, OAuth2, XML Web Services, MS SQL Server).

Experienced in CVP in Java, API integration, sharing data between IVR and agent desktop, customer self-service solutions.

Knowledge of UCCE / ICM (integration of CVP IVR applications with UCCE routing scripts, DNIS, queuing to skill group, CTI variables, Finesse Agent Desktop), Cyara.

Strong knowledge of AWS Amazon Connect is a plus.

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More about this job

Responsibilities

Develop and maintain DTMF IVR applications using Cisco CVP and Call Studio, including custom Java elements and backend integrations. Integrate IVR applications with UCCE routing and agent desktop systems to support customer self-service, data sharing, and call routing.

Requirements

Requires at least four years of DTMF IVR application development experience with Cisco CVP, along with Java development and client backend integration experience. Knowledge of UCCE/ICM, routing scripts, CTI variables, Finesse, and Cyara is required; Amazon Connect experience is a plus.

Skills

DTMF IVR Application Development
Cisco CVP
Cisco Call Studio
VXML Server
Java
Apache Tomcat
REST API Integration
OAuth2
XML Web Services
Microsoft SQL Server
UCCE/ICM
Cisco Finesse
Cyara
Amazon Connect

Visa sponsorship

Not detected in the job text

Keywords

DTMF IVR
Cisco CVP
Cisco Call Studio
VXML Server
CVP Custom Elements
Java
Apache Tomcat
REST APIs
OAuth2
XML Web Services
Microsoft SQL Server
UCCE
ICM
DNIS
Skill Group Queuing
CTI Variables
Finesse Agent Desktop
Cyara
Amazon Connect
Customer Self-Service
IVR-Agent Desktop Data Sharing
Contact Center

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