IVR Application Developer – Cisco CVP/ Amazon Connect
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 4+ years of experience in DTMF IVR application development in CVP (Contact Center).
- Posting language
- English
- Posted
Original job description
IVR Application Developer – Cisco CVP / Amazon Connect
Location: Toronto, ON
Work Mode: 4 days hybrid
- 4+ years of experience in DTMF IVR application development in CVP (Contact Center).
- Cisco Call Studio / Cisco CVP, VXML Server, CVP Custom Elements (Java), Call Studio GUI, Apache Tomcat.
- Java development with client backend integrations (HTTP REST APIs, OAuth2, XML Web Services, MS SQL Server).
- Experienced in CVP in Java, API integration, sharing data between IVR and agent desktop, customer self-service solutions.
- Knowledge of UCCE / ICM (integration of CVP IVR applications with UCCE routing scripts, DNIS, queuing to skill group, CTI variables, Finesse Agent Desktop), Cyara.
- Strong knowledge of AWS Amazon Connect is a plus.
More about this job
Responsibilities
Develop and maintain DTMF IVR applications using Cisco CVP and Call Studio, including Java custom elements and integrations with backend services. Integrate IVR applications with UCCE/ICM routing and agent desktop workflows, supporting data sharing, queuing, and customer self-service.
Requirements
Requires at least four years of DTMF IVR application development experience with Cisco CVP, Call Studio, VXML Server, and Java. Candidates should have experience with API and database integrations, UCCE/ICM routing and agent desktop integration; Amazon Connect knowledge is a plus.
Skills
- DTMF IVR Application Development
- Cisco CVP
- Cisco Call Studio
- VXML Server
- Java
- CVP Custom Elements
- Apache Tomcat
- REST API Integration
- OAuth 2.0
- XML Web Services
- Microsoft SQL Server
- UCCE/ICM
- Cisco Finesse
- Amazon Connect
- Cyara
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
Keywords
- DTMF
- IVR
- Cisco CVP
- Cisco Call Studio
- VXML Server
- CVP Custom Elements
- Java
- Apache Tomcat
- HTTP REST APIs
- OAuth 2.0
- XML Web Services
- Microsoft SQL Server
- UCCE
- ICM
- Routing Scripts
- DNIS
- Skill Group Queuing
- CTI Variables
- Cisco Finesse Agent Desktop
- Cyara
- Amazon Connect
- API Integration
- Customer Self-Service
- Contact Center
- Agent Desktop Data Sharing