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Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

IVR Application Developer – Cisco CVP/ Amazon Connect

  • Toronto, ON, Canada

Full-time

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Job details

Job type
Full-time
Experience
4+ years of experience in DTMF IVR application development in CVP (Contact Center).
Posting language
English
Posted

Original job description

IVR Application Developer – Cisco CVP / Amazon Connect

Location: Toronto, ON

Work Mode: 4 days hybrid

Skill Required
  • 4+ years of experience in DTMF IVR application development in CVP (Contact Center).
  • Cisco Call Studio / Cisco CVP, VXML Server, CVP Custom Elements (Java), Call Studio GUI, Apache Tomcat.
  • Java development with client backend integrations (HTTP REST APIs, OAuth2, XML Web Services, MS SQL Server).
  • Experienced in CVP in Java, API integration, sharing data between IVR and agent desktop, customer self-service solutions.
  • Knowledge of UCCE / ICM (integration of CVP IVR applications with UCCE routing scripts, DNIS, queuing to skill group, CTI variables, Finesse Agent Desktop), Cyara.
  • Strong knowledge of AWS Amazon Connect is a plus.
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More about this job

Responsibilities

Develop DTMF IVR applications using Cisco CVP and Call Studio, including Java custom elements and integrations with backend services. Integrate IVR applications with UCCE/ICM routing and agent desktop workflows, and build customer self-service solutions that share data with agents.

Requirements

Requires at least four years of DTMF IVR application development experience with Cisco CVP, along with Java, API integration, and related web and database technologies. Knowledge of UCCE/ICM integrations and Cyara is required; Amazon Connect experience is a plus.

Skills

  • DTMF IVR Application Development
  • Cisco CVP
  • Cisco Call Studio
  • VXML Server
  • Java
  • CVP Custom Elements
  • Apache Tomcat
  • REST API Integration
  • OAuth2
  • XML Web Services
  • MS SQL Server
  • UCCE/ICM
  • Cisco Finesse
  • Cyara
  • Amazon Connect

Visa sponsorship

Not detected in the job text

Categories

  • Technology
  • Software
  • Customer Service & Support

Keywords

  • DTMF IVR
  • Cisco CVP
  • Cisco Call Studio
  • VXML Server
  • CVP Custom Elements
  • Java
  • Apache Tomcat
  • HTTP REST APIs
  • OAuth2
  • XML Web Services
  • MS SQL Server
  • UCCE
  • ICM
  • DNIS
  • Skill Group Queuing
  • CTI Variables
  • Cisco Finesse
  • Cyara
  • Amazon Connect
  • Contact Center
  • IVR-Agent Desktop Data Sharing
  • Customer Self-Service

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