Movojobs
Back to results

Added

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

IVR Developer – Cisco CVP, Call Studio, Java & Amazon Connect

  • Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type
Full-time
Apply by
Experience
4+ years of experience in DTMF IVR application development in CVP (Contact Center).
Posting language
English
Posted

Original job description

IVR Developer – Cisco CVP, Call Studio, Java & Amazon Connect

Location: Toronto, ON
Work Mode: 4 days hybrid

Skill Required:

  • 4+ years of experience in DTMF IVR application development in CVP (Contact Center).

  • Cisco Call Studio / Cisco CVP, VXML Server, CVP Custom Elements (Java), Call Studio GUI, Apache Tomcat.

  • Java development with client backend integrations (HTTP REST APIs, OAuth2, XML Web Services, MS SQL Server).

  • Experienced in CVP in Java, API integration, sharing data between IVR and agent desktop, customer self-service solutions.

  • Knowledge of UCCE / ICM (integration of CVP IVR applications with UCCE routing scripts, DNIS, queuing to skill group, CTI variables, Finesse Agent Desktop), Cyara.

  • Strong knowledge of AWS Amazon Connect is a plus.

Apply About employer
More about this job

Responsibilities

Develop and maintain DTMF IVR applications using Cisco CVP and Call Studio, including Java custom elements and integrations with backend services. Build customer self-service solutions and support data sharing between IVR applications and agent desktops, including integration with UCCE/ICM routing and Amazon Connect where applicable.

Requirements

Requires at least four years of experience developing DTMF IVR applications in Cisco CVP, with hands-on knowledge of Call Studio, VXML Server, Java, and Apache Tomcat. Experience with backend API and web-service integrations, MS SQL Server, UCCE/ICM, agent desktop data sharing, and Cyara is sought; Amazon Connect knowledge is a plus.

Skills

  • DTMF IVR Application Development
  • Cisco CVP
  • Cisco Call Studio
  • VXML Server
  • Java
  • CVP Custom Elements
  • Apache Tomcat
  • REST API Integration
  • OAuth2
  • XML Web Services
  • MS SQL Server
  • UCCE/ICM Integration
  • CTI Variables
  • Finesse Agent Desktop
  • Amazon Connect
  • Cyara

Visa sponsorship

Not detected in the job text

Categories

  • Technology
  • Software
  • Customer Service & Support

Keywords

  • DTMF IVR
  • Cisco CVP
  • Cisco Call Studio
  • VXML Server
  • CVP Custom Elements
  • Java
  • Apache Tomcat
  • HTTP REST APIs
  • OAuth2
  • XML Web Services
  • MS SQL Server
  • Backend Integration
  • Customer Self-Service
  • IVR-Agent Desktop Data Sharing
  • UCCE
  • ICM
  • Routing Scripts
  • DNIS
  • Skill Group Queuing
  • CTI Variables
  • Finesse Agent Desktop
  • Cyara
  • Amazon Connect
  • Contact Center

Report this job