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Added 7 mins ago
Microsoft Power Platform
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Montreal, QC
Full-time
Added 7 mins ago
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Added 7 mins ago
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Added 21 mins ago
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Added 22 mins ago
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$108,000 to $112,000 CAD / year
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Added 22 mins ago
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Added 37 mins ago
Doctoral candidate (gn) - WG Systems Ecology
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Added 37 mins ago
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Added 38 mins ago
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…programming languages such as TypeScript, JavaScript, Java, Python, or C#, and are eager to grow your expertise in test automation and software…
Added 38 mins ago
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Added 38 mins ago
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Added 38 mins ago
Senior Data Engineer (Snowflake & Asset Management)
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Added 38 mins ago
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Added 52 mins ago
AWS Developer (Cloud & Serverless)
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$75,000 to $85,000 CAD / year
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Job Title/Role: AWS Developer (Cloud & Serverless)
Added 52 mins ago
AWS Developer (Cloud & Serverless)
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Required Skills: AWS, Lambda, API Gateway, CloudFormation/Terraform, Python/Java, Docker, Kubernetes, CI/CD, CloudWatch, Microservices.
Added 52 mins ago
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Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

Jira Service Management Automation Developer

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Experience: 3 years of experience administering, developing, or automating.
Posting language: English
Posted: Sep 30, 2026

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Original job description

**JIRA SERVICE MANAGEMENT INTAKE AUTOMATION DEVELOPER - JAVA/SPRING BOOT, PYTHON, REST APIS & AI**

**ROLE DESCRIPTION**

Design and implement Jira Service Management portals and workflows to streamline intake processes. Develop automation solutions to minimize manual intervention in task management. Create and maintain APIs and integrations to support enterprise workflows. Collaborate with cross-functional teams to translate requirements into technical solutions. Monitor and improve the performance of intake systems through data analysis and reporting.

**ROLE: JIRA SERVICE MANAGEMENT INTAKE AUTOMATION DEVELOPER**

We are seeking a Jira Service Management Intake Automation Developer to build scalable intake platforms that transform how teams submit, triage, prioritize, route, and track work across the enterprise.

This role combines Jira Service Management configuration and automation, Java and/or Python development, API integration, and applied AI to improve request quality, operational velocity, and decision-making. The successful candidate will help own the full lifecycle of intake solutions, from requirements and workflow design through implementation, deployment, monitoring, and continuous improvement.

**KEY RESPONSIBILITIES**

• Design and scale Jira Service Management portals, intake forms, request types, custom fields, workflows, approvals, queues, SLAs, permissions, and validation rules.

• Build automation that classifies, prioritizes, routes, assigns, and tracks work with minimal manual intervention.

• Develop reusable workflows for task creation, subtasks, dependencies, notifications, escalations, SLAs, and status transitions.

• Build production-grade Java services, utilities, and integrations supporting Jira intake automation and enterprise workflows.

• Use Python and other scripting languages to develop automation, integration utilities, AI workflows, and operational tooling.

• Develop and maintain REST APIs, webhooks, middleware, and event-driven integrations using Java, Spring Boot, Python, JSON, and HTTP.

• Apply AI and intelligent automation to classify requests, extract structured data, recommend priority and ownership, identify duplicates, and improve routing accuracy.

• Integrate Jira with Confluence, Slack, Microsoft Teams, GitHub, Azure DevOps, email, identity platforms, and other enterprise systems.

• Design responsible AI workflows with validation, confidence thresholds, explainability, security, privacy, human review, and fallback mechanisms.

• Create dashboards and reporting for intake volume, demand patterns, aging, throughput, SLA performance, routing accuracy, and automation effectiveness.

• Troubleshoot production issues using logs, metrics, audit records, distributed tracing, and test cases.

• Establish testing, monitoring, deployment, rollback, access-control, security, and governance practices for Jira, Java, Python, and AI solutions.

• Partner with engineering, product, program management, QA, operations, and business teams to convert ambiguous requirements into reliable systems.

• Document technical designs, business rules, AI behavior.

**ESSENTIAL SKILLS**

• Experience with Atlassian tools beyond Jira can enhance the candidate's ability to integrate various systems.

• Knowledge of cloud platforms like AWS is beneficial for deploying applications.

• Familiarity with CI/CD pipelines can streamline development processes.

• Understanding of responsible AI practices is advantageous for implementing AI solutions.

• Certifications in relevant technologies can validate the candidate's expertise.

• Proficiency in Jira Service Management is essential for configuring and automating workflows.

• Strong Java and Python development skills are required for building applications and integrations.

• Experience with REST APIs and webhooks is necessary for effective system integration.

• Familiarity with Agile methodologies is important for working in a collaborative environment.

• Strong troubleshooting and documentation skills are critical for maintaining operational efficiency.

**REQUIRED QUALIFICATIONS / SKILLSETS**

• 3 years of experience administering, developing, or automating.

**KEY SKILLS**

• Jira Service Management administration, configuration, and automation

• Java/Spring Boot and/or Python application development

• REST API, webhook, JSON, HTTP, OAuth 2.0, and enterprise system integration

• AI/GenAI, NLP, or intelligent automation for business workflows

• SQL, secure production-system design, troubleshooting, and observability

• Atlassian Forge, ScriptRunner, Assets, Advanced Roadmaps, or Marketplace applications

• LangChain, Amazon Bedrock, RAG, embeddings, vector search, and AI evaluation

• AWS/cloud platforms, Docker, Kubernetes, Infrastructure as Code, and Configuration as Code

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More about this job

Responsibilities

Design, build, and maintain Jira Service Management intake portals, workflows, automations, APIs, and integrations to classify, prioritize, route, and track enterprise requests. Apply AI responsibly, monitor system performance, troubleshoot production issues, and collaborate with cross-functional teams to continuously improve intake operations.

Requirements

Requires at least three years of experience administering, developing, or automating systems, along with Jira Service Management expertise and strong Java and/or Python development skills. Candidates should also have experience with REST APIs and webhooks, enterprise integrations, troubleshooting, documentation, and collaborative Agile practices.

Skills

Jira Service Management
Workflow Configuration And Automation
Java
Spring Boot
Python
REST APIs
Webhooks
Enterprise System Integration
AI And Intelligent Automation
Natural Language Processing
SQL
OAuth 2.0
Troubleshooting
Observability
Agile Methodologies
Responsible AI

Visa sponsorship

Not detected in the job text

Keywords

Jira Service Management
Atlassian
Java
Spring Boot
Python
REST APIs
Webhooks
JSON
HTTP
OAuth 2.0
Artificial Intelligence
Generative AI
Natural Language Processing
LangChain
Amazon Bedrock
Retrieval-Augmented Generation
Embeddings
Vector Search
SQL
Atlassian Forge
ScriptRunner
Assets
Advanced Roadmaps
AWS
Docker
Kubernetes
Infrastructure As Code
CI/CD
Agile
Observability

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