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RQ11859 - Systems Testing/QA Specialist - Intermediate
Maarut
Toronto, ON
- Contract
Provides advice on the testing strategy, test plans, the
Added 4 mins ago
M
RQ11860 - Database Administrator - Senior
Maarut
Toronto, ON
- Contract
(DevOps/DataOps) & Operations, Data Integration, Automation tools and
Added 1 hour ago
NB
Senior AI Scientist
National Bank of Canada
Montreal, QC
- Full-time
…assessment, quantitative analysis, software engineering and…
Added 1 hour ago
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Senior Dynamics 365 F&O Functional Consultant-RQ00762
Amyantek
Toronto, ON
- Contract
Demonstrated ability to identify opportunities for system optimization, automation, and continuous improvement
Added 2 hours ago
VT
Sr IOS Tester
Volgo Technologies
Vancouver, BC
- Contract
Experience testing across POS and mobile platforms, validating end-to-end store workflows (e.g., Xstore and Xmobile, iOS handheld devices, payments and peripherals) and building automation…
Added 3 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Improve reporting automation and self-service analytics capabilities where possible.
Added 3 hours ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
…systems. Implement software updates, new tooling systems, and automation integrations as required by the production…
Added 3 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Leverage BI tools and automation to streamline reporting and enhance insights
Added 3 hours ago
FI
Principal Software Engineer - Zynque
Fulfillment IQ
Remote, Canada
- $175,000 to $210,000 CAD / year
- Full-time
- Remote
…solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain…
Added 4 hours ago
C
Quality Engineering (EPMT - US)
CGI
Toronto, ON
- Full-time
5+ Years of experience in functional manual & automation testing
Added 4 hours ago
BT
IT & Innovation Consultant, SR&ED
Baker Tilly Canada
Windsor, ON
- Full-time
Exposure to AI tools, process automation, data transformation, software testing, or application integration.
Added 6 hours ago
SM
RQ11673 – Report Developer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
Participate in DevOps practices, including CI/CD pipelines, code reviews, testing, and deployment automation.
Added 6 hours ago
SM
DevOps Engineer
S M Software Solutions Inc
Mississauga, ON
- Full-time
We are looking for an experienced DevOps Engineer with 10+ years of experience in DevOps engineering, CI/CD automation, infrastructure management, containerization, orchestration, and…
Added 6 hours ago
SM
RQ11673 – Report Developer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
Participate in DevOps practices, including CI/CD pipelines, code reviews, testing, and deployment automation.
Added 6 hours ago
SM
DevOps Engineer
S M Software Solutions Inc
Mississauga, ON
- Full-time
We are looking for an experienced DevOps Engineer with 10+ years of experience in DevOps engineering, CI/CD automation, infrastructure management, containerization, orchestration, and…
Added 6 hours ago
SM
RQ11673 – Report Developer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
Participate in DevOps practices, including CI/CD pipelines, code reviews, testing, and deployment automation.
Added 6 hours ago
SM
Java Developer or Python Developer – Data Lineage & Metadata
S M Software Solutions Inc
Mississauga, ON
- Full-time
Own the delivery pipeline, including build, testing, deployment, and production support across environments.
Added 6 hours ago
SM
Java Developer or Python Developer – Data Lineage & Metadata
S M Software Solutions Inc
Mississauga, ON
- Full-time
Own the delivery pipeline, including build, testing, deployment, and production support across environments.
Added 6 hours ago
SM
Java Developer or Python Developer – Data Lineage & Metadata
S M Software Solutions Inc
Mississauga, ON
- Full-time
Own the delivery pipeline, including build, testing, deployment, and production support across environments.
Added 6 hours ago
SM
RQ11843 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Agile development experience, including Scrum, User Stories, Continuous Integration (CI), test automation, etc.
Added 6 hours ago
SM
RQ11843 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Agile development experience, including Scrum, User Stories, Continuous Integration (CI), test automation, etc.
Added 6 hours ago
SM
RQ11843 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Agile development experience, including Scrum, User Stories, Continuous Integration (CI), test automation, etc.
Added 6 hours ago
SM
DevOps Engineer
S M Software Solutions Inc
Mississauga, ON
- Full-time
We are looking for an experienced DevOps Engineer with 10+ years of experience in DevOps engineering, CI/CD automation, infrastructure management, containerization, orchestration, and…
Added 9 hours ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
…systems. Implement software updates, new tooling systems, and automation integrations as required by the production…
Added 9 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Leverage BI tools and automation to streamline reporting and enhance insights

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

M365 Admin and Operations Support – SharePoint Online, Power Platform & Copilot Studio

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Oct 11, 2026

Original job description

M365 Admin and Operations Support – SharePoint Online, Power Platform & Copilot Studio

Experience Required: 10 Years

Roles and Responsibilities: The person will be responsible for M365 administration and operations support across SharePoint Online, Power Platform and Copilot Studio. The role requires hands-on operational support, incident and service request resolution, tenant and site administration, access and permissions support, Power Platform monitoring, Copilot Studio agent support, documentation, reporting and coordination with onsite/offshore teams for the M365 application support scope.

Key Accountabilities:

Provide day-to-day M365 application operations support for SharePoint Online, Power Platform and Copilot Studio based services.

Handle incidents, service requests, access/permission issues, configuration requests, user support/how-to requests and break-fix items within agreed SLAs.

Administer SharePoint Online sites, hub sites, lists, libraries, pages, metadata, permissions, sharing settings, content types, search and site lifecycle activities.

Support SharePoint migration and content movement activities, including site-to-site content migration, document/library validation, version history checks and post-migration support as applicable.

Monitor and support Power Platform assets including Power Apps, Power Automate flows, connectors, approvals, form-based workflows, environment usage and operational issues.

Provide operational support for Copilot Studio agents, including configuration checks, SharePoint knowledge source support, permission-aware access validation, publishing coordination and issue triage.

Perform daily/weekly health checks, operational readiness checks, ticket queue monitoring, SLA tracking, backlog review, handover updates and shift-left knowledge capture.

Troubleshoot issues related to SharePoint Online permissions, broken workflows, content access, list/library configuration, Power Automate failures, connector errors and Copilot Studio response/knowledge issues.

Coordinate with business users, service desk, technical leads, Microsoft 365 administrators, security teams and application owners for issue resolution and escalations.

Prepare and maintain SOPs, runbooks, system support guides, known error database, knowledge articles, operational dashboards and service reporting inputs.

Support regression testing and validation for Microsoft 365 evergreen updates affecting SharePoint Online, Power Platform and Copilot Studio capabilities.

Identify automation, self-help, FAQ and service catalog improvement opportunities to reduce recurring support tickets and improve end-user experience.

Experience Required:

Good communication skills with ability to interact with business users, service desk teams, technical leads, customer stakeholders and offshore support teams.

Minimum 5-10 years of IT experience with hands-on Microsoft 365 administration and operations support experience.

Good experience supporting SharePoint Online, Microsoft 365 collaboration sites, permissions, lists, libraries, metadata, search, pages and document management scenarios.

Experience handling SharePoint Online incidents, service requests, access issues, migration support, content copy/move requests and end-user support queries.

Working experience with Power Platform, including Power Apps, Power Automate, connectors, approvals, workflow troubleshooting and environment monitoring.

Experience supporting Copilot Studio agents, SharePoint knowledge grounding, agent testing, publishing coordination or operational triage is preferred.

Understanding of Microsoft 365 admin center, SharePoint admin center, Power Platform admin center and basic Entra ID user/group concepts.

Experience with ticketing tools and ITIL processes such as incident, service request, problem, change, release and knowledge management.

Experience preparing SOPs, runbooks, technical notes, operational reports, ticket analysis and knowledge articles.

Basic understanding of Microsoft 365 security, compliance, sensitivity labels, DLP, sharing controls and permission-based access is preferred.

Ability to work in an operations support model, follow runbooks, coordinate escalations, document RCA findings and support continuous service improvement.

Technical Skills:

Microsoft 365 administration, SharePoint Online administration, Microsoft 365 admin center and SharePoint admin center.

SharePoint Online sites, hub sites, lists, libraries, metadata, content types, permissions, external sharing, search, pages and document management.

Power Platform operations: Power Apps, Power Automate, connectors, approvals, forms, flow monitoring, run history analysis and basic environment administration.

Copilot Studio operations: agent configuration awareness, SharePoint knowledge sources, authentication/permission validation, publishing support and issue troubleshooting.

Microsoft 365 Copilot / agents awareness, self-help automation, FAQ support patterns and knowledge source governance concepts.

PnP PowerShell, SharePoint Online Management Shell, Power Platform CLI or PowerShell scripting awareness for operational support is preferred.

Microsoft Graph API and REST API awareness for troubleshooting and integration coordination is preferred.

Microsoft 365 security and compliance awareness: permissions, sensitivity labels, data loss prevention, audit support and access governance.

ITIL based incident, problem, service request, change, release, knowledge management and SLA reporting.

ServiceNow/Jira/Azure DevOps ticketing or work management tools, operational dashboards, runbooks and SOP documentation.

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More about this job

Responsibilities

Provide day-to-day operational administration and support for SharePoint Online, Power Platform, and Copilot Studio, including incident resolution, access management, monitoring, troubleshooting, and migration support. Maintain operational documentation and reporting, coordinate escalations and service activities across teams, and support testing and continuous improvement.

Requirements

Requires 5–10 years of IT experience, with hands-on Microsoft 365 administration and operations support; the posting also states 10 years of experience. Candidates should have experience with SharePoint Online, Power Platform, ticketing and ITIL processes, and operational documentation, while Copilot Studio support and related scripting or API knowledge are preferred.

Skills

Microsoft 365 Administration
SharePoint Online Administration
Power Platform Operations
Power Apps
Power Automate
Copilot Studio
Incident Management
Service Request Management
Permissions and Access Management
SharePoint Migration Support
Workflow Troubleshooting
ITIL Processes
SLA Reporting
Runbook and SOP Documentation
Microsoft 365 Security and Compliance
PowerShell

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
SharePoint Online
Power Platform
Copilot Studio
Power Apps
Power Automate
Microsoft 365 Admin Center
SharePoint Admin Center
Power Platform Admin Center
Microsoft Entra ID
SharePoint Migration
Permissions Management
External Sharing
Connectors
Approvals
Workflow Troubleshooting
ITIL
Incident Management
Service Request Management
Problem Management
Change Management
Knowledge Management
SLA Reporting
ServiceNow
Jira
Azure DevOps
PnP PowerShell
SharePoint Online Management Shell
Power Platform CLI
Microsoft Graph API

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