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Added 11 mins ago
CC
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Added 11 mins ago
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TC
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Added 1 hour ago
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- $128,000 to $165,000 CAD / year
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Strong knowledge of digital communications, social media, web analytics and emerging engagement platforms.
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- Full-time
…page (PDP) storytelling, preparing user experience layouts and developer handoffs, maintaining consistency within the design system, reviewing website updates across desktop and mobile…
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Added 4 hours ago
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Senior Tax Advisor
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Manager, Finance, Performance & Analytics
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- Full-time
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Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

Product Support Analyst - Enterprise Applications

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 13, 2026

Original job description

Enterprise Product Analyst – SAP, Salesforce CRM, MDM & ServiceNow

Work Arrangement: 100% Onsite

Working Hours: 8:00 AM–5:00 PM MST

Job Summary

We are seeking an experienced Enterprise Product Analyst to support enterprise platforms such as SAP, Salesforce CRM, Master Data Management (MDM), Microsoft Dynamics CRM, ServiceNow, and other enterprise applications. The ideal candidate will bridge business, cybersecurity, operations, and technical teams to drive product enhancements, operational efficiencies, and successful delivery of business outcomes.

Key Responsibilities

Business Engagement & Planning

Establish trusted relationships with business stakeholders.
Facilitate workshops to elicit business needs, objectives, and challenges.
Support strategic planning, demand intake, and initiative prioritization.
Develop business cases and value realization frameworks.

Business Analysis

Analyze current business processes and identify improvement opportunities.
Document current-state and future-state business processes.
Conduct gap analysis, risk assessments, and feasibility assessments.
Define business requirements, success criteria, and key performance indicators (KPIs).

Solution Development

Collaborate with technical teams to ensure business objectives are understood.
Translate business requirements into user stories and functional requirements.
Validate proposed solutions against business expectations.
Support User Acceptance Testing (UAT).

Project Delivery

Track requirements throughout the project lifecycle.
Support change management, training, and business readiness activities.
Ensure delivered solutions align with business goals and expected outcomes.
Assist with post-implementation reviews and benefits realization.

Required Skills

Strong Business Analysis experience.
Strong understanding of cybersecurity concepts, controls, frameworks, and operational practices.
Ability to act as a liaison between business, cybersecurity, operations, and technical teams.
Experience analyzing business and technical requirements and translating them into actionable outcomes.
Expertise in developing and maintaining technical and operational documentation.
Excellent stakeholder management, communication, and facilitation skills.
Experience supporting enterprise platforms such as:
- SAP
- Salesforce CRM
- Master Data Management (MDM)
- Microsoft Dynamics CRM
- ServiceNow
- Other enterprise applications

Preferred Skills

Agile Delivery and Product Management tools.
System Integration and API knowledge.
Data Analysis and Reporting.

Top 3 Must-Have Skills

Enterprise Product Analyst experience supporting SAP, Salesforce CRM, MDM, Microsoft Dynamics CRM, ServiceNow, or other enterprise applications.
Strong business analysis and requirements management experience.
Ability to collaborate across business, cybersecurity, operations, and technical teams to deliver business solutions.

Top 3 Preferred Skills

Agile Delivery & Product Management Tools.
System Integration & API Knowledge.
Data Analysis & Reporting.

Additional Skills

Business Analysis
Cyber Security
Project Management

Apply About employer

More about this job

Responsibilities

Build relationships with business stakeholders, elicit and analyze requirements, assess processes and risks, and translate business needs into actionable solution requirements. Coordinate with technical, cybersecurity, and operations teams throughout delivery, including UAT, change readiness, and post-implementation reviews.

Requirements

The role requires strong business analysis and requirements management experience, cybersecurity knowledge, and the ability to collaborate across business, cybersecurity, operations, and technical teams. Experience supporting enterprise applications such as SAP, Salesforce CRM, MDM, Microsoft Dynamics CRM, or ServiceNow is required; Agile tools, integration and API knowledge, and data analysis are preferred.

Skills

Business Analysis
Requirements Management
Cybersecurity
Stakeholder Management
Business Process Analysis
Gap Analysis
Risk Assessment
Feasibility Assessment
User Stories
Functional Requirements
User Acceptance Testing
Change Management
SAP
Salesforce CRM
Master Data Management
ServiceNow

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Product Analysis
Business Analysis
Cybersecurity
SAP
Salesforce CRM
Master Data Management
Microsoft Dynamics CRM
ServiceNow
Enterprise Applications
Requirements Management
Business Process Analysis
Gap Analysis
Risk Assessment
Feasibility Assessment
User Stories
Functional Requirements
Key Performance Indicators
User Acceptance Testing
Agile Delivery
Product Management
System Integration
APIs
Data Analysis
Reporting
Change Management
Stakeholder Management
Business Readiness
Benefits Realization

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