Production Support Engineer
- Mississauga, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Experience Required: 8–10 Years
- Posting language
- English
- Posted
Original job description
Production Support Engineer
Experience Required: 8–10 Years
Responsible for supporting business-critical applications and systems through incident resolution, root-cause analysis, troubleshooting, change implementation, system monitoring, and application enhancements.
The role combines production support with development activities while ensuring system availability, reliability, compliance, and a strong customer experience.
Key Responsibilities- Provide application and production support, responding to customer requests, questions, incidents, and problem tickets.
- Troubleshoot technical issues, perform root-cause analysis, and implement effective resolutions.
- Review and execute installation, release, and change plans according to established change-management procedures.
- Develop, test, debug, and maintain programs, scripts, utilities, and automation solutions.
- Participate in code reviews, testing, deployment, and ISDLC/SDLC processes.
- Monitor system alerts, performance, availability, and reliability, proactively addressing operational issues.
- Install and maintain third-party software and hardware changes.
- Develop and improve monitoring, alerting, automation, and operational processes.
- Maintain technical documentation, support knowledge sharing, and contribute to team training.
- Work collaboratively with project leads, technical teams, business partners, and key stakeholders.
- Identify opportunities for continuous improvement, operational efficiency, and better customer experience.
- Demonstrate strong ownership, integrity, collaboration, adaptability, and customer focus.
- Application / Production Support
- Incident & Problem Management
- Root Cause Analysis
- Troubleshooting
- System Monitoring & Alerting
- Scripting / Automation
- Programming & Debugging
- SDLC / ISDLC
- Code Review & Testing
- Change / Release Management
- System Performance & Reliability
- Third-Party Software Support
- Technical Documentation
- Stakeholder Communication
- Continuous Improvement
Infrastructure Skills:
- Systems monitoring, performance, availability, and reliability management.
- Use of system commands and utilities.
- Installation and maintenance of third-party software and hardware.
- Production alert monitoring and response.
- Troubleshooting and root-cause analysis.
- Change procedures and implementation planning.
- On-call support.
Application Skills:
- Following SDLC processes.
- Participating in code reviews.
- Collaborating with development teams.
- Preparing test scripts and supporting application-related troubleshooting.
- Infrastructure Optimization and Tuning
- Project Management
More about this job
Responsibilities
Support business-critical applications by resolving incidents, troubleshooting issues, performing root-cause analysis, monitoring systems, and implementing changes. Develop and maintain programs and automation, contribute to testing and releases, document support processes, and collaborate with technical teams and business stakeholders to improve reliability and customer experience.
Requirements
Requires 8–10 years of experience in production and application support, including incident response, troubleshooting, root-cause analysis, system monitoring, and change implementation. Candidates should be able to use system commands and utilities, support SDLC activities and code reviews, prepare test scripts, collaborate with development teams, and provide on-call support.
Skills
- Application Support
- Production Support
- Incident Management
- Problem Management
- Root-Cause Analysis
- Troubleshooting
- System Monitoring
- Scripting and Automation
- Programming and Debugging
- SDLC
- Code Review and Testing
- Change and Release Management
- System Performance and Reliability
- Third-Party Software Support
- Technical Documentation
- Stakeholder Communication
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
Keywords
- Application Support
- Production Support
- Incident Management
- Problem Management
- Root-Cause Analysis
- Troubleshooting
- System Monitoring
- Alerting
- Scripting
- Automation
- Programming
- Debugging
- SDLC
- ISDLC
- Code Review
- Testing
- Change Management
- Release Management
- System Performance
- System Availability
- System Reliability
- Third-Party Software
- Hardware Maintenance
- On-Call Support
- Test Scripts
- Operational Efficiency
- Continuous Improvement
- Project Management
- Infrastructure Optimization
- Customer Experience