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Added 1 hour ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…matter expert for process improvement, analytics, reporting and…
Added 5 hours ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
…systems. Implement software updates, new tooling systems, and automation integrations as required by the production…
Added 5 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Improve reporting automation and self-service analytics capabilities where possible.
Added 5 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Leverage BI tools and automation to streamline reporting and enhance insights
Added 6 hours ago
Senior Quality Assurance Engineer
NetBrain
Toronto, ON
Solid API/Security testing and automation skills.
Added 8 hours ago
SM
RQ11673 – Report Developer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
Participate in DevOps practices, including CI/CD pipelines, code reviews, testing, and deployment automation.
Added 8 hours ago
SM
RQ11673 – Report Developer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
Participate in DevOps practices, including CI/CD pipelines, code reviews, testing, and deployment automation.
Added 8 hours ago
SM
DevOps Engineer
S M Software Solutions Inc
Mississauga, ON
- Full-time
We are looking for an experienced DevOps Engineer with 10+ years of experience in DevOps engineering, CI/CD automation, infrastructure management, containerization, orchestration, and…
Added 8 hours ago
SM
RQ11673 – Report Developer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
Participate in DevOps practices, including CI/CD pipelines, code reviews, testing, and deployment automation.
Added 8 hours ago
SM
Java Developer or Python Developer – Data Lineage & Metadata
S M Software Solutions Inc
Mississauga, ON
- Full-time
Own the delivery pipeline, including build, testing, deployment, and production support across environments.
Added 8 hours ago
SM
DevOps Engineer
S M Software Solutions Inc
Mississauga, ON
- Full-time
We are looking for an experienced DevOps Engineer with 10+ years of experience in DevOps engineering, CI/CD automation, infrastructure management, containerization, orchestration, and…
Added 8 hours ago
SM
RQ11843 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Agile development experience, including Scrum, User Stories, Continuous Integration (CI), test automation, etc.
Added 8 hours ago
SM
Java Developer or Python Developer – Data Lineage & Metadata
S M Software Solutions Inc
Mississauga, ON
- Full-time
Own the delivery pipeline, including build, testing, deployment, and production support across environments.
Added 8 hours ago
SM
Java Developer or Python Developer – Data Lineage & Metadata
S M Software Solutions Inc
Mississauga, ON
- Full-time
Own the delivery pipeline, including build, testing, deployment, and production support across environments.
Added 8 hours ago
H
eTrading Full Stack Engineering - Network
HSBC
Toronto, ON
- $91,600 to $137,300 CAD / year
- Full-time
…troubleshooting latency measurement network telemetry and automated testing. You’ll have end-to-end engineering responsibility for the design deployment validation and operational support…
Added 8 hours ago
SM
DevOps Engineer
S M Software Solutions Inc
Mississauga, ON
- Full-time
We are looking for an experienced DevOps Engineer with 10+ years of experience in DevOps engineering, CI/CD automation, infrastructure management, containerization, orchestration, and…
Added 8 hours ago
SM
RQ11843 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Agile development experience, including Scrum, User Stories, Continuous Integration (CI), test automation, etc.
Added 8 hours ago
SM
RQ11843 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Agile development experience, including Scrum, User Stories, Continuous Integration (CI), test automation, etc.
Added 11 hours ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
…systems. Implement software updates, new tooling systems, and automation integrations as required by the production…
Added 11 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Improve reporting automation and self-service analytics capabilities where possible.
Added 11 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Leverage BI tools and automation to streamline reporting and enhance insights
Added 12 hours ago
HB
Senior Linux Platform Engineer - Trading Firm - $150,000-$350,000 CAD + Bonus
Hunter Bond
Montreal, QC
- $150,000 to $350,000 CAD / year
- Full-time
Platform standardisation, automation, testing and monitoring
Added 14 hours ago
SC
Test Analyst
Sustainability consulting
Canada
- Full-time
Support automation testing initiatives where applicable.
Added 14 hours ago
KC
Junior Manufacturing Engineer
Kawartha Controls
Omemee, ON
- Full-time
Kawartha Controls is an advanced manufacturing company specializing in precision hydraulic manifolds, CNC machining, automation, and AI-assisted manufacturing systems. We are seeking a…
Added 16 hours ago
IF
Senior Supply Chain Specialist – Planning, Procurement & Product Development
ITN Food Corporation
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Take new products from idea to shelf: market and competitor checks, supplier sourcing and samples, testing, and go/no-go with sales and management.

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

Production Support Engineer

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Experience: Experience Required: 8–10 Years
Posting language: English
Posted: Nov 5, 2026

Original job description

Production Support Engineer

Experience Required: 8–10 Years

Role Description

Responsible for supporting business-critical applications and systems through incident resolution, root-cause analysis, troubleshooting, change implementation, system monitoring, and application enhancements.

The role combines production support with development activities while ensuring system availability, reliability, compliance, and a strong customer experience.

Key Responsibilities

Provide application and production support, responding to customer requests, questions, incidents, and problem tickets.
Troubleshoot technical issues, perform root-cause analysis, and implement effective resolutions.
Review and execute installation, release, and change plans according to established change-management procedures.
Develop, test, debug, and maintain programs, scripts, utilities, and automation solutions.
Participate in code reviews, testing, deployment, and ISDLC/SDLC processes.
Monitor system alerts, performance, availability, and reliability, proactively addressing operational issues.
Install and maintain third-party software and hardware changes.
Develop and improve monitoring, alerting, automation, and operational processes.
Maintain technical documentation, support knowledge sharing, and contribute to team training.
Work collaboratively with project leads, technical teams, business partners, and key stakeholders.
Identify opportunities for continuous improvement, operational efficiency, and better customer experience.
Demonstrate strong ownership, integrity, collaboration, adaptability, and customer focus.

Core Skills

Application / Production Support
Incident & Problem Management
Root Cause Analysis
Troubleshooting
System Monitoring & Alerting
Scripting / Automation
Programming & Debugging
SDLC / ISDLC
Code Review & Testing
Change / Release Management
System Performance & Reliability
Third-Party Software Support
Technical Documentation
Stakeholder Communication
Continuous Improvement

Essential Skills

Infrastructure Skills:

Systems monitoring, performance, availability, and reliability management.
Use of system commands and utilities.
Installation and maintenance of third-party software and hardware.
Production alert monitoring and response.
Troubleshooting and root-cause analysis.
Change procedures and implementation planning.
On-call support.

Application Skills:

Following SDLC processes.
Participating in code reviews.
Collaborating with development teams.
Preparing test scripts and supporting application-related troubleshooting.

Desirable Skills

Infrastructure Optimization and Tuning
Project Management

Apply About employer

More about this job

Responsibilities

Support business-critical applications by resolving incidents, troubleshooting issues, performing root-cause analysis, monitoring systems, and implementing changes. Develop and maintain programs and automation, contribute to testing and releases, document support processes, and collaborate with technical teams and business stakeholders to improve reliability and customer experience.

Requirements

Requires 8–10 years of experience in production and application support, including incident response, troubleshooting, root-cause analysis, system monitoring, and change implementation. Candidates should be able to use system commands and utilities, support SDLC activities and code reviews, prepare test scripts, collaborate with development teams, and provide on-call support.

Skills

Application Support
Production Support
Incident Management
Problem Management
Root-Cause Analysis
Troubleshooting
System Monitoring
Scripting and Automation
Programming and Debugging
SDLC
Code Review and Testing
Change and Release Management
System Performance and Reliability
Third-Party Software Support
Technical Documentation
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Production Support
Incident Management
Problem Management
Root-Cause Analysis
Troubleshooting
System Monitoring
Alerting
Scripting
Automation
Programming
Debugging
SDLC
ISDLC
Code Review
Testing
Change Management
Release Management
System Performance
System Availability
System Reliability
Third-Party Software
Hardware Maintenance
On-Call Support
Test Scripts
Operational Efficiency
Continuous Improvement
Project Management
Infrastructure Optimization
Customer Experience

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