QE Technical Lead – Contact Center Platforms
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
QE Technical Lead – Contact Center Platforms
Location: Toronto, ON
Work mode: 4 DAYS HYBRID
Skills:
- Expertise in QE with Contact Center platforms.
- IVR/Routing Automation using Cyara, Hammer etc.
- Automation testing across UI & APIs (Selenium, Postman, Karate etc- any of them).
- Agent Desktop Automation.
- Java core.
- Provide technical leadership for maintenance releases, enhancements, and ongoing support activities.
- Familiarity with tools like Bitbucket/Git, JIRA, Confluence, IDEs (IntelliJ/Eclipse) etc.
- Experience working in a structured scaled Agile environment.
- Strong knowledge of AWS Amazon Connect is a plus.
More about this job
Responsibilities
Provide technical leadership for maintenance releases, enhancements, and ongoing support of contact center platforms. Lead quality engineering and automation across IVR, routing, agent desktop, UI, and API testing.
Requirements
The role requires quality engineering experience with contact center platforms, automation testing, and core Java skills. Familiarity with version control and collaboration tools, IDEs, and scaled Agile environments is expected; Amazon Connect expertise is a plus.
Skills
- Quality Engineering
- Contact Center Platforms
- IVR Automation
- Routing Automation
- Cyara
- Hammer
- UI Automation Testing
- API Testing
- Selenium
- Postman
- Karate
- Agent Desktop Automation
- Java
- Amazon Connect
- Technical Leadership
- Scaled Agile
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Management & Leadership
Keywords
- Quality Engineering
- Contact Center Platforms
- IVR
- Routing Automation
- Cyara
- Hammer
- Automation Testing
- UI Testing
- API Testing
- Selenium
- Postman
- Karate
- Agent Desktop Automation
- Java
- Amazon Connect
- AWS
- Bitbucket
- Git
- JIRA
- Confluence
- IntelliJ
- Eclipse
- Scaled Agile
- Maintenance Releases
- Enhancements
- Ongoing Support